State of Washington
Overview
Cloud Enablement Manager (EMS 3) Join an exciting team! Washington Technology Solutions (WaTech) is a national leader in adopting new, innovative technologies that transform the way Washingtonians receive state services. As the state’s central technology agency, WaTech is responsible for core IT services and guides the strategic direction of technology across multiple programs and domains. About the opportunity: This position is part of the Cloud Enablement Services unit within the Computing Services Division (CSD), which delivers enterprise productivity, collaboration and identity services that support secure, efficient and connected government operations across Washington state. The Cloud Enablement Manager reports to the Assistant Director of Computing Services. As the Cloud Enablement Manager you will be responsible for delivering, optimizing and securing enterprise collaboration and identity services. Responsibilities
Establish long-term goals, service roadmaps, and enterprise alignment strategies that support WaTech’s mission and statewide digital government initiatives. Oversee daily operations and performance of Productivity and Identity services to ensure reliability, performance and compliance with enterprise standards. Develop and manage measurable KPIs and OKRs that demonstrate progress, service health and customer value. Define statewide direction for enterprise collaboration, productivity and identity technologies, ensuring alignment with WaTech’s pillars of collaboration, customer experience and operational excellence. Implement change and incident management procedures, coordinate risk mitigation and disaster recovery activities, and enforce security and configuration baselines across all platforms. Collaborate with key service partners, including Small Agency Services, on product changes, operational dependencies and service requests. Develop and implement strategies to increase service adoption, improve satisfaction and grow value across agencies. Manage biennial budgets and multiple cost-recovery centers, ensuring expenditures align with service performance and fiscal policy. Collaborate with Finance and Customer Relations teams to ensure billing accuracy, cost recovery, and transparency in license distribution. Collaborate with vendors, business partners, and internal teams to ensure recovery procedures are tested annually, documented and aligned with statewide continuity standards. Qualifications
Twelve (12) years of experience in enterprise technology services, including productivity, collaboration, identity or cloud-based platforms. This experience must include: Five years of experience with: (a) Sponsoring, planning or managing enterprise IT initiatives or service portfolios; (b) Leading or supervising professional IT staff, including responsibility for performance management, workforce planning and team development; (c) Managing or delivering Microsoft 365 or equivalent productivity and collaboration platforms (Teams, Exchange Online, SharePoint Online, OneDrive, Intune or Entra ID). Four years of experience with technology procurement, licensing, or vendor management in a cost-recovery or shared-service environment. Three years of experience with developing or tracking KPIs, OKRs, or other performance frameworks to measure operational outcomes and service growth. A bachelor’s degree in information technology, computer science, business administration, or a related field may substitute year-for-year for up to four years of the required experience. Preferences
Enterprise service delivery management and lifecycle governance. Workforce identity and access management platforms (Enterprise Active Directory, Entra ID, Azure AD). Microsoft licensing, fiscal modeling and cost optimization practices. Customer and business partner engagement for cross-agency collaboration and service growth. Business continuity and disaster recovery (DR) coordination, including participation in DR scoping and validation. Data-driven operational analysis and reporting (Power BI, ServiceNow metrics, or equivalent). Application of Lean, ITIL, or OCM methodologies to drive operational improvement. Master’s degree in information technology, business administration, or public administration. Professional certifications, such as Microsoft Enterprise Administrator Expert, Security Administrator, or Identity and Access Administrator Associate; ITIL Foundation or higher-level ITSM certification; Prosci Certified Change Practitioner (OCM); Lean Six Sigma Green Belt; Azure Fundamentals, or equivalent cloud platform certification. Experience in government or large-scale shared service environments, particularly involving enterprise productivity, collaboration or identity solutions. Telework
This position is authorized to telework, though it may have periodic onsite requirements, currently anticipated to be at least quarterly. We value diversity and different perspectives
WaTech is committed to providing equal access and opportunities to all qualified applicants and employees. We seek to attract and retain a diverse staff and welcome your experiences, perspectives and unique identity. We invite you to include your preferred name and pronouns in your material to ensure we address you correctly throughout the application process. What WaTech offers
As an employee of WaTech, you’ll have access to an outstanding benefits package that includes medical and dental plan options for you and your family, paid leave and holidays, retirement plan options and more. WaTech is headquartered in Olympia, Washington, and while some positions are in person, many are available to telework with flexible schedule options to support work-life balance. For more information, please visit our website. Additional information about this role
This position requires a background check. Information from the background check will be considered in determining the applicant's suitability to perform in the position and is a continued condition of employment. How to apply
Applications for this recruitment will be accepted electronically. Please use the large “apply” button at the top of this announcement. In addition to completing your online application, please include: A current resume detailing your applicable experience, training and/or education. A letter of interest highlighting how your experience aligns with the outlined job posting. Top candidates will be asked to provide a list of professional references with contact information. Reminders
A real person is reviewing your application material. Complete the application in its entirety and review thoroughly before submitting. You will not be eligible to re-apply for this posting for 30 days. Applications with missing or incomplete fields, or supplemental questions such as “see resume” may be removed from consideration. WaTech complies with the employment eligibility verification requirements of Form I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States. We do not use E-Verify. The organization does not offer STEM OPT opportunities. For more information, visit the USCIS site. Applicants wishing to claim Veterans Preference should attach supporting documentation with redacted personal data. By submitting your materials, you affirm that all information is true and correct. Any untruthful information may lead to removal from the applicant pool or disciplinary action if hired. Recruitment process
The first round of application assessments will be conducted seven days after the initial job posting date. The hiring authority reserves the right to offer the position at any time after the initial seven-day posting date. This recruitment may be used to fill multiple positions. The salary range reflects the full potential for this position. The base pay offered will consider the candidate’s qualifying experience and internal equity. Contact
For inquiries about this position, please contact Rebekah Wilkes at (360) 407-8646 or email recruitment@watech.wa.gov. If you’d like to request an accommodation for any part of the selection process, or to receive the application material in an alternative format, please contact Human Resources at (360) 407-8242 or Human.Resources@watech.wa.gov. Persons with disabilities or those who are deaf or hard of hearing can call the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.
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Cloud Enablement Manager (EMS 3) Join an exciting team! Washington Technology Solutions (WaTech) is a national leader in adopting new, innovative technologies that transform the way Washingtonians receive state services. As the state’s central technology agency, WaTech is responsible for core IT services and guides the strategic direction of technology across multiple programs and domains. About the opportunity: This position is part of the Cloud Enablement Services unit within the Computing Services Division (CSD), which delivers enterprise productivity, collaboration and identity services that support secure, efficient and connected government operations across Washington state. The Cloud Enablement Manager reports to the Assistant Director of Computing Services. As the Cloud Enablement Manager you will be responsible for delivering, optimizing and securing enterprise collaboration and identity services. Responsibilities
Establish long-term goals, service roadmaps, and enterprise alignment strategies that support WaTech’s mission and statewide digital government initiatives. Oversee daily operations and performance of Productivity and Identity services to ensure reliability, performance and compliance with enterprise standards. Develop and manage measurable KPIs and OKRs that demonstrate progress, service health and customer value. Define statewide direction for enterprise collaboration, productivity and identity technologies, ensuring alignment with WaTech’s pillars of collaboration, customer experience and operational excellence. Implement change and incident management procedures, coordinate risk mitigation and disaster recovery activities, and enforce security and configuration baselines across all platforms. Collaborate with key service partners, including Small Agency Services, on product changes, operational dependencies and service requests. Develop and implement strategies to increase service adoption, improve satisfaction and grow value across agencies. Manage biennial budgets and multiple cost-recovery centers, ensuring expenditures align with service performance and fiscal policy. Collaborate with Finance and Customer Relations teams to ensure billing accuracy, cost recovery, and transparency in license distribution. Collaborate with vendors, business partners, and internal teams to ensure recovery procedures are tested annually, documented and aligned with statewide continuity standards. Qualifications
Twelve (12) years of experience in enterprise technology services, including productivity, collaboration, identity or cloud-based platforms. This experience must include: Five years of experience with: (a) Sponsoring, planning or managing enterprise IT initiatives or service portfolios; (b) Leading or supervising professional IT staff, including responsibility for performance management, workforce planning and team development; (c) Managing or delivering Microsoft 365 or equivalent productivity and collaboration platforms (Teams, Exchange Online, SharePoint Online, OneDrive, Intune or Entra ID). Four years of experience with technology procurement, licensing, or vendor management in a cost-recovery or shared-service environment. Three years of experience with developing or tracking KPIs, OKRs, or other performance frameworks to measure operational outcomes and service growth. A bachelor’s degree in information technology, computer science, business administration, or a related field may substitute year-for-year for up to four years of the required experience. Preferences
Enterprise service delivery management and lifecycle governance. Workforce identity and access management platforms (Enterprise Active Directory, Entra ID, Azure AD). Microsoft licensing, fiscal modeling and cost optimization practices. Customer and business partner engagement for cross-agency collaboration and service growth. Business continuity and disaster recovery (DR) coordination, including participation in DR scoping and validation. Data-driven operational analysis and reporting (Power BI, ServiceNow metrics, or equivalent). Application of Lean, ITIL, or OCM methodologies to drive operational improvement. Master’s degree in information technology, business administration, or public administration. Professional certifications, such as Microsoft Enterprise Administrator Expert, Security Administrator, or Identity and Access Administrator Associate; ITIL Foundation or higher-level ITSM certification; Prosci Certified Change Practitioner (OCM); Lean Six Sigma Green Belt; Azure Fundamentals, or equivalent cloud platform certification. Experience in government or large-scale shared service environments, particularly involving enterprise productivity, collaboration or identity solutions. Telework
This position is authorized to telework, though it may have periodic onsite requirements, currently anticipated to be at least quarterly. We value diversity and different perspectives
WaTech is committed to providing equal access and opportunities to all qualified applicants and employees. We seek to attract and retain a diverse staff and welcome your experiences, perspectives and unique identity. We invite you to include your preferred name and pronouns in your material to ensure we address you correctly throughout the application process. What WaTech offers
As an employee of WaTech, you’ll have access to an outstanding benefits package that includes medical and dental plan options for you and your family, paid leave and holidays, retirement plan options and more. WaTech is headquartered in Olympia, Washington, and while some positions are in person, many are available to telework with flexible schedule options to support work-life balance. For more information, please visit our website. Additional information about this role
This position requires a background check. Information from the background check will be considered in determining the applicant's suitability to perform in the position and is a continued condition of employment. How to apply
Applications for this recruitment will be accepted electronically. Please use the large “apply” button at the top of this announcement. In addition to completing your online application, please include: A current resume detailing your applicable experience, training and/or education. A letter of interest highlighting how your experience aligns with the outlined job posting. Top candidates will be asked to provide a list of professional references with contact information. Reminders
A real person is reviewing your application material. Complete the application in its entirety and review thoroughly before submitting. You will not be eligible to re-apply for this posting for 30 days. Applications with missing or incomplete fields, or supplemental questions such as “see resume” may be removed from consideration. WaTech complies with the employment eligibility verification requirements of Form I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States. We do not use E-Verify. The organization does not offer STEM OPT opportunities. For more information, visit the USCIS site. Applicants wishing to claim Veterans Preference should attach supporting documentation with redacted personal data. By submitting your materials, you affirm that all information is true and correct. Any untruthful information may lead to removal from the applicant pool or disciplinary action if hired. Recruitment process
The first round of application assessments will be conducted seven days after the initial job posting date. The hiring authority reserves the right to offer the position at any time after the initial seven-day posting date. This recruitment may be used to fill multiple positions. The salary range reflects the full potential for this position. The base pay offered will consider the candidate’s qualifying experience and internal equity. Contact
For inquiries about this position, please contact Rebekah Wilkes at (360) 407-8646 or email recruitment@watech.wa.gov. If you’d like to request an accommodation for any part of the selection process, or to receive the application material in an alternative format, please contact Human Resources at (360) 407-8242 or Human.Resources@watech.wa.gov. Persons with disabilities or those who are deaf or hard of hearing can call the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.
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