Cleveland Clinic
Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient‑first healthcare. Cleveland Clinic is a world‑renowned organization committed to exceptional service, and this role supports that mission by facilitating patient transfers from internal and external facilities into the Cleveland Clinic Health System.
Remote position
– 2 or more weeks of training stationed at CCAC in Beachwood, OH. Caregiver works from 2:00 pm to 10:30 pm, with every other weekend and holiday required.
Responsibilities
Serve as the initial point of contact from external and internal providers and obtain the necessary information to initiate patient transfers into the Cleveland Clinic Health System.
Receive transfer requests from physicians, mid‑level providers or representatives from internal and external facilities (e.g., demographic, insurance and clinical data).
Coordinate referrals to appropriate medical services as needed for referred patients.
Connect referring parties with accepting Cleveland Clinic provider to determine appropriateness of transfer.
Perform follow‑up communication with Financial Counselors, Case Managers and nursing staff to expedite transfers.
Collaborate with Patient Flow Coordinators and Access RNs to determine availability of appropriate bed.
Coordinate with ambulance providers to provide transportation within the Cleveland Clinic Health System.
Actively participate in maintaining 24/7 daily systems to maximize patient flow and optimize bed capacity across the enterprise.
Support centralized communications between referring and accepting provider services (e.g., preparing for and leading bed meetings, ensuring accuracy of electronic patient placement system data, providing backup for patient placement discussions).
Implement HIPAA privacy regulations, Patient Bill of Rights and act as a resource for others in the organization.
Oversee emergency and electronic backup methods and procedures to support patient flow.
Meet regularly with Transfer Center team members to discuss, problem‑solve, and develop mitigation strategies related to improvement of patient flow.
Actively engage in daily implementation of strategic goals as they relate to capacity management, patient flow and department development.
Interpret and support policies, procedures and safety standards to facilitate daily operations.
Minimum Qualifications
Associate’s Degree and a strong clinical background with at least one year of relevant clinical experience as a Clinical Technician, EMT‑B, Medical Assistant, LPN or RN, OR High School Diploma/GED with two years of experience.
Knowledge of medical terminology.
Working knowledge of computerized hospital admission/bed management systems.
Strong customer service skills.
Advanced knowledge of medical terminology and hospital throughput.
Preferred Qualifications
Bachelor’s Degree.
EMT‑B, EMT‑P or LPN certifications.
Previous experience in a hospital admission or patient flow setting.
Typing speed of 35 WPM.
Two years of patient care experience.
Why You’ll Love Working With Us
403(b) Savings & Investment Plan
Investment Pension Plan (IPP)
Tuition Reimbursement
Paid Time Off (PTO)
Employee Discounts
Dental and Vision Plans
Life Insurance and Disability
Physical Requirements
Requires sitting for long periods of time, multitasking, manual dexterity to operate computers and normal or corrected vision.
Requires working under stressful and emergency situations with the ability to maintain composure and provide superior customer service.
Must be able to perform multiple functions simultaneously without supervision and learn new practices promptly.
Personal Protective Equipment
Follows standard precautions using personal protective equipment as required.
Pay Range Minimum hourly: $17.25 Maximum hourly: $26.31
The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions).
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Remote position
– 2 or more weeks of training stationed at CCAC in Beachwood, OH. Caregiver works from 2:00 pm to 10:30 pm, with every other weekend and holiday required.
Responsibilities
Serve as the initial point of contact from external and internal providers and obtain the necessary information to initiate patient transfers into the Cleveland Clinic Health System.
Receive transfer requests from physicians, mid‑level providers or representatives from internal and external facilities (e.g., demographic, insurance and clinical data).
Coordinate referrals to appropriate medical services as needed for referred patients.
Connect referring parties with accepting Cleveland Clinic provider to determine appropriateness of transfer.
Perform follow‑up communication with Financial Counselors, Case Managers and nursing staff to expedite transfers.
Collaborate with Patient Flow Coordinators and Access RNs to determine availability of appropriate bed.
Coordinate with ambulance providers to provide transportation within the Cleveland Clinic Health System.
Actively participate in maintaining 24/7 daily systems to maximize patient flow and optimize bed capacity across the enterprise.
Support centralized communications between referring and accepting provider services (e.g., preparing for and leading bed meetings, ensuring accuracy of electronic patient placement system data, providing backup for patient placement discussions).
Implement HIPAA privacy regulations, Patient Bill of Rights and act as a resource for others in the organization.
Oversee emergency and electronic backup methods and procedures to support patient flow.
Meet regularly with Transfer Center team members to discuss, problem‑solve, and develop mitigation strategies related to improvement of patient flow.
Actively engage in daily implementation of strategic goals as they relate to capacity management, patient flow and department development.
Interpret and support policies, procedures and safety standards to facilitate daily operations.
Minimum Qualifications
Associate’s Degree and a strong clinical background with at least one year of relevant clinical experience as a Clinical Technician, EMT‑B, Medical Assistant, LPN or RN, OR High School Diploma/GED with two years of experience.
Knowledge of medical terminology.
Working knowledge of computerized hospital admission/bed management systems.
Strong customer service skills.
Advanced knowledge of medical terminology and hospital throughput.
Preferred Qualifications
Bachelor’s Degree.
EMT‑B, EMT‑P or LPN certifications.
Previous experience in a hospital admission or patient flow setting.
Typing speed of 35 WPM.
Two years of patient care experience.
Why You’ll Love Working With Us
403(b) Savings & Investment Plan
Investment Pension Plan (IPP)
Tuition Reimbursement
Paid Time Off (PTO)
Employee Discounts
Dental and Vision Plans
Life Insurance and Disability
Physical Requirements
Requires sitting for long periods of time, multitasking, manual dexterity to operate computers and normal or corrected vision.
Requires working under stressful and emergency situations with the ability to maintain composure and provide superior customer service.
Must be able to perform multiple functions simultaneously without supervision and learn new practices promptly.
Personal Protective Equipment
Follows standard precautions using personal protective equipment as required.
Pay Range Minimum hourly: $17.25 Maximum hourly: $26.31
The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions).
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