First Citizens Bank
Operations Services Supervisor (Teller Manager)
First Citizens Bank, Pilot Mountain, North Carolina, United States, 27041
Operations Services Supervisor (Teller Manager)
Join to apply for the
Operations Services Supervisor (Teller Manager)
role at
First Citizens Bank .
Overview Are you a people person? Be a First Citizens person. Join our branch team and make a difference.
A Successful Candidate Will Demonstrate
Management Skills : Capable of managing and developing members on a team to ensure operational soundness.
Customer Service Skills : Demonstrates professionalism and empathy in customer interactions.
Adaptability : Has the ability to learn and adapt quickly to new information and technology and can effectively relay those changes to the team.
Teamwork : Strives to build strong working relationships with those on their team as well as cross-functional relationships.
Flexibility : Capable of handling multiple demands and can readily shift priorities to support direct reports in daily tasks.
Influence : Capable of building rapport with different personalities to drive positive results.
Agility : Able to process information and move quickly through problem resolution.
Communication Skills – Interpersonal : Comfortable and confident with proactively engaging in conversation with different audiences.
Responsibilities
Operational oversight for a branch location, ensuring compliance with all branch operations policy and procedures.
Research and resolve transaction/cash discrepancies.
Hiring, supervision, and performance management of service line associates.
Processing transactions accurately and efficiently.
Facilitating customer awareness and education of bank services, including digital banking capabilities.
Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs.
Qualifications
Bachelor’s Degree and 1 year of experience in financial services, customer service, bank operations, or branch operations management, OR high school diploma or GED and 5 years of experience in these areas.
Preferred: Management or supervisory experience in banking.
Skills: Financial literacy, knowledge of retail banking products and services, operations management.
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.
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Operations Services Supervisor (Teller Manager)
role at
First Citizens Bank .
Overview Are you a people person? Be a First Citizens person. Join our branch team and make a difference.
A Successful Candidate Will Demonstrate
Management Skills : Capable of managing and developing members on a team to ensure operational soundness.
Customer Service Skills : Demonstrates professionalism and empathy in customer interactions.
Adaptability : Has the ability to learn and adapt quickly to new information and technology and can effectively relay those changes to the team.
Teamwork : Strives to build strong working relationships with those on their team as well as cross-functional relationships.
Flexibility : Capable of handling multiple demands and can readily shift priorities to support direct reports in daily tasks.
Influence : Capable of building rapport with different personalities to drive positive results.
Agility : Able to process information and move quickly through problem resolution.
Communication Skills – Interpersonal : Comfortable and confident with proactively engaging in conversation with different audiences.
Responsibilities
Operational oversight for a branch location, ensuring compliance with all branch operations policy and procedures.
Research and resolve transaction/cash discrepancies.
Hiring, supervision, and performance management of service line associates.
Processing transactions accurately and efficiently.
Facilitating customer awareness and education of bank services, including digital banking capabilities.
Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs.
Qualifications
Bachelor’s Degree and 1 year of experience in financial services, customer service, bank operations, or branch operations management, OR high school diploma or GED and 5 years of experience in these areas.
Preferred: Management or supervisory experience in banking.
Skills: Financial literacy, knowledge of retail banking products and services, operations management.
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.
#J-18808-Ljbffr