Midwest Trust Company
Job Title
Help Desk Administrator
Description The Helpdesk Administrator at Trust Technology Solutions is responsible for proactively assisting with end user issues throughout the enterprise involving Operating Systems, software applications, printers and network devices. This Administrator is scheduled to work first shift.
Company Description Trust Technology Solutions, an affiliate of MTC Holding Corporation, is an IT company with a mission to centralize, standardize, and economize information technology services used by MTC Holding Corporation companies, their affiliates and their clients in pursuit of overall enterprise objectives. Those objectives include the delivery of secure, reliable, scalable, and innovative solutions for our financial services clients. We are not a temporary agency or contract service provider.
Responsibilities
Proactively respond to Help Desk requests to be resolved in a timely fashion
Work with technical/development staff and end users to identify problems, manage their resolution and provide timely and accurate escalation/reporting to management
Monitor the uptime and availability of network services and nodes
Assist in hardware and software upgrades
Interface with the users to provide status of events
Proactive analysis of processes to eliminate potential errors and optimize procedures
Applies knowledge/skills to a range of activities; handles a variety of tasks at once
Benefits
Medical Insurance
Dental Insurance
Life and AD&D Insurance
401k Profit Sharing Plan
Voluntary benefits, including vision, disability, accident and cancer insurance
Salary commensurate with experience
Requirements
Knowledge of Active Directory
Microsoft Office expertise
Technical certifications (CompTIA, Microsoft)
Strong Attention to detail
Basic network knowledge (TCP/IP, DNS, DHCP)
Basic understanding of SQL
Microsoft Windows 10
PC Hardware troubleshooting
Familiar with MDT
Experience in the financial services industry
Employment Type Full-time
Trust Technology Solutions is an Equal Opportunity Employer #J-18808-Ljbffr
Description The Helpdesk Administrator at Trust Technology Solutions is responsible for proactively assisting with end user issues throughout the enterprise involving Operating Systems, software applications, printers and network devices. This Administrator is scheduled to work first shift.
Company Description Trust Technology Solutions, an affiliate of MTC Holding Corporation, is an IT company with a mission to centralize, standardize, and economize information technology services used by MTC Holding Corporation companies, their affiliates and their clients in pursuit of overall enterprise objectives. Those objectives include the delivery of secure, reliable, scalable, and innovative solutions for our financial services clients. We are not a temporary agency or contract service provider.
Responsibilities
Proactively respond to Help Desk requests to be resolved in a timely fashion
Work with technical/development staff and end users to identify problems, manage their resolution and provide timely and accurate escalation/reporting to management
Monitor the uptime and availability of network services and nodes
Assist in hardware and software upgrades
Interface with the users to provide status of events
Proactive analysis of processes to eliminate potential errors and optimize procedures
Applies knowledge/skills to a range of activities; handles a variety of tasks at once
Benefits
Medical Insurance
Dental Insurance
Life and AD&D Insurance
401k Profit Sharing Plan
Voluntary benefits, including vision, disability, accident and cancer insurance
Salary commensurate with experience
Requirements
Knowledge of Active Directory
Microsoft Office expertise
Technical certifications (CompTIA, Microsoft)
Strong Attention to detail
Basic network knowledge (TCP/IP, DNS, DHCP)
Basic understanding of SQL
Microsoft Windows 10
PC Hardware troubleshooting
Familiar with MDT
Experience in the financial services industry
Employment Type Full-time
Trust Technology Solutions is an Equal Opportunity Employer #J-18808-Ljbffr