Firman Solutions
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Overview
Experienced Personal Injury Case Manager to join their dynamic team. Responsibilities
Places an introductory call to the client within the first 24 hours of receiving the case assignment. If the client is unavailable a message will be left on their voicemail and an email or text will follow. Assessing the completeness of the case documentation and obtains missing documentation, if required. Reviews documentation and accuracy of information with client. Sets client up with necessary medical treatment and/or ensures the client is treating through their own providers. Maintains client file with progress reports and claim status (while complying with established organizational guidelines). Answers all phone calls promptly, professionally, and using a friendly greeting. Serves as a liaison by communicating with adjusters and medical providers and lien holders. Helps in the process of finalizing the property damage and obtaining any rental or loss of use for the client. Scans documents related to the case into the client case system file and sends any requests or liens via fax or email. In the event the client has med pay coverage and it is not in excess, submits reports and bills in order to obtain the limit amount. Communicates with the client on a regular basis about the case (at least twice a month), including updating the client on the claim process and associated timeframes and adds detailed notes. Updates case management system at every stage of the case, documenting all pertinent information and conversations. Timely files any governmental claims via certified and return receipt mail and requests a conformed copy of each claim filed. Qualifications
Strong customer service skills, including sense of compassion and empathy. Effective problem-solving abilities. Strong attention to details. Excellent written and verbal communication skills and organizational abilities. Solid knowledge of case management and systems. Ability to develop trust in constituents and staff. High level of understanding about insurance benefits and priority processes. General computer skills with working knowledge of Microsoft Word, Excel, Outlook, and Lithify case management software. Other requirements
Professional demeanor and appearance. Strong personal focus on meeting or exceeding individual, department, and Firm goals. Ability to work effectively within a team-oriented work environment. Ability to work independently and efficiently; able to prioritize tasks. Seniority level
Mid-Senior level Employment type
Full-time Job function
Legal Industries
Legal Services Referrals increase your chances of interviewing at Firman Solutions by 2x Get notified about new Case Manager jobs in
Los Angeles, CA . Burbank, CA $60,000.00-$118,000.00 3 weeks ago Beverly Hills, CA $58.00-$62.00 3 weeks ago Healthcare Clinical Documentation Specialist Inpatient Case Manager / Licensed Vocational Nurse - Hybrid Los Angeles, CA $64,800.00-$137,600.00 2 weeks ago Inglewood, CA $120,000.00-$180,000.00 1 month ago Gardena, CA $120,000.00-$180,000.00 1 month ago Los Angeles Metropolitan Area $80,000.00-$100,000.00 2 weeks ago Torrance, CA $120,000.00-$180,000.00 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Experienced Personal Injury Case Manager to join their dynamic team. Responsibilities
Places an introductory call to the client within the first 24 hours of receiving the case assignment. If the client is unavailable a message will be left on their voicemail and an email or text will follow. Assessing the completeness of the case documentation and obtains missing documentation, if required. Reviews documentation and accuracy of information with client. Sets client up with necessary medical treatment and/or ensures the client is treating through their own providers. Maintains client file with progress reports and claim status (while complying with established organizational guidelines). Answers all phone calls promptly, professionally, and using a friendly greeting. Serves as a liaison by communicating with adjusters and medical providers and lien holders. Helps in the process of finalizing the property damage and obtaining any rental or loss of use for the client. Scans documents related to the case into the client case system file and sends any requests or liens via fax or email. In the event the client has med pay coverage and it is not in excess, submits reports and bills in order to obtain the limit amount. Communicates with the client on a regular basis about the case (at least twice a month), including updating the client on the claim process and associated timeframes and adds detailed notes. Updates case management system at every stage of the case, documenting all pertinent information and conversations. Timely files any governmental claims via certified and return receipt mail and requests a conformed copy of each claim filed. Qualifications
Strong customer service skills, including sense of compassion and empathy. Effective problem-solving abilities. Strong attention to details. Excellent written and verbal communication skills and organizational abilities. Solid knowledge of case management and systems. Ability to develop trust in constituents and staff. High level of understanding about insurance benefits and priority processes. General computer skills with working knowledge of Microsoft Word, Excel, Outlook, and Lithify case management software. Other requirements
Professional demeanor and appearance. Strong personal focus on meeting or exceeding individual, department, and Firm goals. Ability to work effectively within a team-oriented work environment. Ability to work independently and efficiently; able to prioritize tasks. Seniority level
Mid-Senior level Employment type
Full-time Job function
Legal Industries
Legal Services Referrals increase your chances of interviewing at Firman Solutions by 2x Get notified about new Case Manager jobs in
Los Angeles, CA . Burbank, CA $60,000.00-$118,000.00 3 weeks ago Beverly Hills, CA $58.00-$62.00 3 weeks ago Healthcare Clinical Documentation Specialist Inpatient Case Manager / Licensed Vocational Nurse - Hybrid Los Angeles, CA $64,800.00-$137,600.00 2 weeks ago Inglewood, CA $120,000.00-$180,000.00 1 month ago Gardena, CA $120,000.00-$180,000.00 1 month ago Los Angeles Metropolitan Area $80,000.00-$100,000.00 2 weeks ago Torrance, CA $120,000.00-$180,000.00 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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