servicenow technical lead

Position:

ServiceNow Technical Lead

Location:

Salt Lake City, UT – Hybrid role

Responsibilities

8+ years of experience in ServiceNow development, implementation, and administration.

Proven track record in managing CMDB, Discovery, and Service Mapping activities.

Significant experience in ServiceNow upgrade activities and platform maintenance.

Expertise in ServiceNow modules: CMDB, IT Service Management (ITSM), IT Operations Management (ITOM) – Discovery, Service Mapping.

Knowledge of integration methods (REST/SOAP APIs, MID Server configurations).

Familiarity with ServiceNow reporting and dashboard creation.

Experience in leading teams across onshore and offshore locations.

Strong communication, stakeholder management, and presentation skills.

Preferred Qualifications

ServiceNow certifications: Certified System Administrator (CSA), Certified Implementation Specialist (CIS) in CMDB, ITOM, or other relevant areas.

Education: Bachelor's degree in computer science, Information Technology, or a related field.

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