JDA Software
Sr Software Engineer - ServiceNow Development & ITSM
JDA Software, Scottsdale, Arizona, us, 85261
Sr Software Engineer - ServiceNow Development & ITSM page is loaded## Sr Software Engineer - ServiceNow Development & ITSMlocations:
Bangaloretime type:
Full timeposted on:
Posted Todayjob requisition id:
254624**Scope:*** The ServiceNow team partners with business, IT operations, and engineering groups to deliver scalable and enterprise-grade ServiceNow solutions.* This role focuses on leading the design, development, and implementation of complex ServiceNow modules and integrations while ensuring adherence to architectural and governance standards.* The ideal candidate will play a key role in technical design, module configuration, custom application development, and automation across ITSM, CMDB, ITOM and CSM modules.**Technical Environment:*** **ServiceNow Platform:** ITSM, CMDB, ITOM (Discovery, Service Mapping, Event Management), CSM (knowledge)* **Scripting & Development:** JavaScript, Glide scripting, Business Rules, Client & Server scripts, UI Policies, UI Actions, Flow Designer* **Integrations:** REST, SOAP, IntegrationHub, MID Server, API Authentication, Web Services* **Platform Components:** Notifications, ACLs, Service Portal, Service Catalog, Scoped Apps, Forms & UI Builder* **DevOps/Agile:** Update Sets, ATF,
Agile/Scrum.* **Cloud & Security:** Role-based access control, platform security, data integrity**What You’ll Do:****Design & Develop*** Lead the design, development, and deployment of ServiceNow modules including ITSM, CMDB, ITOM and CSM.* Configure and customize workflows, forms, business rules, client scripts, and notifications using JavaScript and Glide APIs.* Develop custom applications and automation using Flow Designer and IntegrationHub.* Implement and manage integrations with enterprise systems via REST/SOAP APIs and MID Server.* Design and maintain a robust CMDB with proper data modelling, discovery, and relationship mapping.* Enable ITOM functionalities (Discovery, Service Mapping, Event Management) to improve operational intelligence.**Govern & Support*** Ensure platform configurations align with ServiceNow best practices and security standards.* Develop and maintain Access Control Lists (ACLs) and enforce role-based access.* Conduct code reviews, manage update sets, and support platform upgrades and releases.* Troubleshoot and resolve complex platform issues and performance challenges.* Collaborate with stakeholders to translate business needs into scalable technical solutions.* Stay updated with the latest ServiceNow releases, features, and innovations.**What We Are Looking For:****Experience:** 5–8 years total experience with a minimum of 5 years in ServiceNow development and implementation.**Core Skills:*** Deep expertise in ITSM configuration (Incident, Problem, Change, Request)* Advanced scripting skills (JavaScript, Glide API, Business Rules, Flow Designer)* Strong knowledge of CMDB, Discovery, and data governance* Integration expertise with REST/SOAP APIs, MID Server, and IntegrationHub* Working exposure to ITOM (Discovery, Service Mapping, Event Management) and CSM modules**Platform Proficiency:*** Scoped applications, Service Portal customization and UI Builder* Update sets, version control (Git), Agile delivery practices* Security management including ACLs and platform governance**Certifications:*** **Mandatory:** ServiceNow Certified System Administrator (CSA)* **Preferred:** One or more of the following:
+ Certified Application Developer (CAD)
+ Certified Implementation Specialist – ITSM / ITOM / CSM**Our Values**All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. #J-18808-Ljbffr
Bangaloretime type:
Full timeposted on:
Posted Todayjob requisition id:
254624**Scope:*** The ServiceNow team partners with business, IT operations, and engineering groups to deliver scalable and enterprise-grade ServiceNow solutions.* This role focuses on leading the design, development, and implementation of complex ServiceNow modules and integrations while ensuring adherence to architectural and governance standards.* The ideal candidate will play a key role in technical design, module configuration, custom application development, and automation across ITSM, CMDB, ITOM and CSM modules.**Technical Environment:*** **ServiceNow Platform:** ITSM, CMDB, ITOM (Discovery, Service Mapping, Event Management), CSM (knowledge)* **Scripting & Development:** JavaScript, Glide scripting, Business Rules, Client & Server scripts, UI Policies, UI Actions, Flow Designer* **Integrations:** REST, SOAP, IntegrationHub, MID Server, API Authentication, Web Services* **Platform Components:** Notifications, ACLs, Service Portal, Service Catalog, Scoped Apps, Forms & UI Builder* **DevOps/Agile:** Update Sets, ATF,
Agile/Scrum.* **Cloud & Security:** Role-based access control, platform security, data integrity**What You’ll Do:****Design & Develop*** Lead the design, development, and deployment of ServiceNow modules including ITSM, CMDB, ITOM and CSM.* Configure and customize workflows, forms, business rules, client scripts, and notifications using JavaScript and Glide APIs.* Develop custom applications and automation using Flow Designer and IntegrationHub.* Implement and manage integrations with enterprise systems via REST/SOAP APIs and MID Server.* Design and maintain a robust CMDB with proper data modelling, discovery, and relationship mapping.* Enable ITOM functionalities (Discovery, Service Mapping, Event Management) to improve operational intelligence.**Govern & Support*** Ensure platform configurations align with ServiceNow best practices and security standards.* Develop and maintain Access Control Lists (ACLs) and enforce role-based access.* Conduct code reviews, manage update sets, and support platform upgrades and releases.* Troubleshoot and resolve complex platform issues and performance challenges.* Collaborate with stakeholders to translate business needs into scalable technical solutions.* Stay updated with the latest ServiceNow releases, features, and innovations.**What We Are Looking For:****Experience:** 5–8 years total experience with a minimum of 5 years in ServiceNow development and implementation.**Core Skills:*** Deep expertise in ITSM configuration (Incident, Problem, Change, Request)* Advanced scripting skills (JavaScript, Glide API, Business Rules, Flow Designer)* Strong knowledge of CMDB, Discovery, and data governance* Integration expertise with REST/SOAP APIs, MID Server, and IntegrationHub* Working exposure to ITOM (Discovery, Service Mapping, Event Management) and CSM modules**Platform Proficiency:*** Scoped applications, Service Portal customization and UI Builder* Update sets, version control (Git), Agile delivery practices* Security management including ACLs and platform governance**Certifications:*** **Mandatory:** ServiceNow Certified System Administrator (CSA)* **Preferred:** One or more of the following:
+ Certified Application Developer (CAD)
+ Certified Implementation Specialist – ITSM / ITOM / CSM**Our Values**All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. #J-18808-Ljbffr