Spencer Savings Bank
Universal Banker – Spencer Savings Bank
Universal Banker
role at
Spencer Savings Bank
Base pay range: $43,941.00/yr - $55,911.00/yr
BASIC FUNCTION
The Universal Banker responsibilities may vary day to day based on the work that needs to be done in the branch. Responsibilities include responding to customers’ needs by processing a variety of financial transactions such as check cashing, withdrawals, deposits, and loan payments, and/or greeting customers, performing customer needs assessment (profiling), opening accounts, cross‑selling, tele‑consulting, developing relationships through a book of business, and servicing accounts. The Universal Banker may also research and resolve account issues or customer inquiries, promote organizational products and services by referring current or prospective customers to other departments within the organization. This position manages and balances cash drawers, meets sales expectations, and assists the Financial Center supervisor with teller line and end‑of‑day functions, preparing daily paperwork according to branch procedures. Works under general supervision.
MAJOR RESPONSIBILITIES
Operate a teller window to process all types of banking transactions including deposits, withdrawals, payments, buy/sell cash, and cashier’s checks.
Open accounts and resolve customer service issues at the platform.
Provide consistent extraordinary client experience by executing Spencer’s customer service behaviors.
Research and resolve transaction errors and engage management support when needed.
Execute the internal sales process by engaging customers to identify needs and recommend appropriate products and services.
Engage customers during transactions to identify needs and refer them to the platform when working at the teller window.
Operate within the bank’s compliance and operational policy and procedures.
Complete all necessary paperwork such as CTRs, SARs, etc., accurately and in a timely manner.
Assist AFL with end‑of‑day branch proof tasks including ATM and Vault.
Participate in internal and external branch events as well as local community events.
Work flexible hourly schedule as requested.
May be asked to travel and work at other branches in the network.
Maintain a professional image.
Provide access to safe deposit boxes.
Open and/or close branch with management.
Perform other duties as required.
JOB REQUIREMENTS
Education : High school diploma or GED.
Experience : Minimum of 2 years bank teller and/or platform experience preferred.
Seniority level : Entry level
Employment type : Full‑time
Job function : Finance and Sales
Industries : Banking
We are an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, sex, disability, or veteran status.
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role at
Spencer Savings Bank
Base pay range: $43,941.00/yr - $55,911.00/yr
BASIC FUNCTION
The Universal Banker responsibilities may vary day to day based on the work that needs to be done in the branch. Responsibilities include responding to customers’ needs by processing a variety of financial transactions such as check cashing, withdrawals, deposits, and loan payments, and/or greeting customers, performing customer needs assessment (profiling), opening accounts, cross‑selling, tele‑consulting, developing relationships through a book of business, and servicing accounts. The Universal Banker may also research and resolve account issues or customer inquiries, promote organizational products and services by referring current or prospective customers to other departments within the organization. This position manages and balances cash drawers, meets sales expectations, and assists the Financial Center supervisor with teller line and end‑of‑day functions, preparing daily paperwork according to branch procedures. Works under general supervision.
MAJOR RESPONSIBILITIES
Operate a teller window to process all types of banking transactions including deposits, withdrawals, payments, buy/sell cash, and cashier’s checks.
Open accounts and resolve customer service issues at the platform.
Provide consistent extraordinary client experience by executing Spencer’s customer service behaviors.
Research and resolve transaction errors and engage management support when needed.
Execute the internal sales process by engaging customers to identify needs and recommend appropriate products and services.
Engage customers during transactions to identify needs and refer them to the platform when working at the teller window.
Operate within the bank’s compliance and operational policy and procedures.
Complete all necessary paperwork such as CTRs, SARs, etc., accurately and in a timely manner.
Assist AFL with end‑of‑day branch proof tasks including ATM and Vault.
Participate in internal and external branch events as well as local community events.
Work flexible hourly schedule as requested.
May be asked to travel and work at other branches in the network.
Maintain a professional image.
Provide access to safe deposit boxes.
Open and/or close branch with management.
Perform other duties as required.
JOB REQUIREMENTS
Education : High school diploma or GED.
Experience : Minimum of 2 years bank teller and/or platform experience preferred.
Seniority level : Entry level
Employment type : Full‑time
Job function : Finance and Sales
Industries : Banking
We are an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, sex, disability, or veteran status.
#J-18808-Ljbffr