University of Hawaii Federal Credit Union
Branch Services Representative II (Teller) - Part Time
University of Hawaii Federal Credit Union, Honolulu, Hawaii, United States, 96814
Branch Services Representative II (Teller) - Part Time
This high member contact position assists members by processing transactions in an accurate and timely manner and complies with regulatory record‑keeping. The role actively sells and cross‑sells credit union products and services within the guidelines of the established production programs and furnishes account status updates. It also supports daily branch operations as needed.
Benefits
On‑demand pay through our financial wellness provider
401(k) Retirement Plan with employer match and non‑elective contribution (NEC)
Employee loan discount
50% company subsidy for adult monthly bus pass
Cash reward employee referral program
Workiversary cash reward and gifts
Internal and external professional development opportunities
And many more!
Position Purpose This high member contact position assists members by processing their transactions in an accurate and timely manner and complies with regulatory record‑keeping. Actively sells and cross‑sells credit union products and services within the guidelines of the established production programs and furnishes account statuses. This position is also responsible for the daily operations, as needed.
Essential Functions
Accurately and efficiently processes transactions
Accurately and efficiently performs service requests
Completes and files regulatory reports as required
Responsible for accurate handling and maintaining of all cash/negotiable instruments and end‑of‑day balancing
Processes check deposits through Check 21 solution
Cross‑sells products and services to members
Opens accounts
Directs daily branch operations
Trains Branch Services Representatives, as needed
Performs other duties as assigned
Performance Standards
Meet strategic objective for service level (NPS)
Accurately process requests
Maintain efficient production levels to support branch
Perform cash/negotiable instruments audit
Effectively maintain daily branch operations to support department
Qualifications Education/Certification High school diploma or GED is required.
Required Knowledge Basic understanding of MS Office Suite is desired.
Experience Required Two to four years cash handling and/or customer service experience.
Skills/Abilities
Proficient in credit union’s core system
Excellent customer service & interpersonal skills and mathematical skills
Able to work in a fast‑paced environment, conveying detailed instructions accurately or quickly
Excellent verbal and written communication skills
Valid driver’s license required with clean abstract and a vehicle to drive to a branch when scheduled
Activities and Requirements of this Position Repetitive Motion:
Movements frequently and regularly required using wrists, hands, and/or fingers.
Communication Skills:
Must frequently convey detailed or important instructions accurately and quickly.
Visual Abilities:
Average visual acuity necessary to read, prepare and inspect documents or products.
Hearing:
Able to hear average or normal conversations and receive information.
Physical Strength:
Sedentary work (sitting most of the time). Able to lift and carry up to 25 lbs.
Reasoning Ability:
Able to apply common sense understanding to carry‑out detailed instructions and to deal with problems involving variables.
Mathematics Ability:
Able to perform basic math skills including adding, subtracting, multiplying and dividing using a calculator.
Language Ability:
Able to write and compose sentences using proper punctuation, and English language; able to communicate in complex sentences; using normal word order with present and past tenses and a command of the English vocabulary.
Working Conditions Air‑conditioned, smoke‑free office setting.
Attendance Requirements Please note that scheduled attendance requirements may change due to business needs.
Business Hours Monday through Saturday. Business hours are subject to change. Must be able to work additional hours, weekends, and holidays as needed.
Seniority level
Entry level
Employment type
Part‑time
Job function
Other
Industries
Banking
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Benefits
On‑demand pay through our financial wellness provider
401(k) Retirement Plan with employer match and non‑elective contribution (NEC)
Employee loan discount
50% company subsidy for adult monthly bus pass
Cash reward employee referral program
Workiversary cash reward and gifts
Internal and external professional development opportunities
And many more!
Position Purpose This high member contact position assists members by processing their transactions in an accurate and timely manner and complies with regulatory record‑keeping. Actively sells and cross‑sells credit union products and services within the guidelines of the established production programs and furnishes account statuses. This position is also responsible for the daily operations, as needed.
Essential Functions
Accurately and efficiently processes transactions
Accurately and efficiently performs service requests
Completes and files regulatory reports as required
Responsible for accurate handling and maintaining of all cash/negotiable instruments and end‑of‑day balancing
Processes check deposits through Check 21 solution
Cross‑sells products and services to members
Opens accounts
Directs daily branch operations
Trains Branch Services Representatives, as needed
Performs other duties as assigned
Performance Standards
Meet strategic objective for service level (NPS)
Accurately process requests
Maintain efficient production levels to support branch
Perform cash/negotiable instruments audit
Effectively maintain daily branch operations to support department
Qualifications Education/Certification High school diploma or GED is required.
Required Knowledge Basic understanding of MS Office Suite is desired.
Experience Required Two to four years cash handling and/or customer service experience.
Skills/Abilities
Proficient in credit union’s core system
Excellent customer service & interpersonal skills and mathematical skills
Able to work in a fast‑paced environment, conveying detailed instructions accurately or quickly
Excellent verbal and written communication skills
Valid driver’s license required with clean abstract and a vehicle to drive to a branch when scheduled
Activities and Requirements of this Position Repetitive Motion:
Movements frequently and regularly required using wrists, hands, and/or fingers.
Communication Skills:
Must frequently convey detailed or important instructions accurately and quickly.
Visual Abilities:
Average visual acuity necessary to read, prepare and inspect documents or products.
Hearing:
Able to hear average or normal conversations and receive information.
Physical Strength:
Sedentary work (sitting most of the time). Able to lift and carry up to 25 lbs.
Reasoning Ability:
Able to apply common sense understanding to carry‑out detailed instructions and to deal with problems involving variables.
Mathematics Ability:
Able to perform basic math skills including adding, subtracting, multiplying and dividing using a calculator.
Language Ability:
Able to write and compose sentences using proper punctuation, and English language; able to communicate in complex sentences; using normal word order with present and past tenses and a command of the English vocabulary.
Working Conditions Air‑conditioned, smoke‑free office setting.
Attendance Requirements Please note that scheduled attendance requirements may change due to business needs.
Business Hours Monday through Saturday. Business hours are subject to change. Must be able to work additional hours, weekends, and holidays as needed.
Seniority level
Entry level
Employment type
Part‑time
Job function
Other
Industries
Banking
#J-18808-Ljbffr