Safeway
Overview
Position Purpose: Exemplifies and ensures strong customer service in all aspects of the job. Directs and controls the operation of the Front End in the absence of store management to achieve sales and profit objectives. As a primary contact for customers, the Grocery Fourth/Person In Charge (PIC) provides friendly, courteous, and helpful service. During the absence of the Store Manager and the First & Second Assistant Managers, the PIC is in charge of the store, with authority to make necessary decisions to operate the store at maximum profit, efficiency, and superior customer service. When in charge of the store (generally at night) the PIC will supervise the store employees. The PIC also acts as a Cashier-Checker. May be required to work in many of the departments within the store.
Key Responsibilities & Accountabilities
Provide customer service as currently defined by the employer within the scope of the position and within company policy.
Handle emergencies, customer complaints, employee or customer accidents and supervise all store personnel.
Maintain high familiarity with company policies and procedures.
Supervise the sales floor to monitor service and replenishment of products.
Replace stock in displays surrounding the checkout area.
Assist in maintaining a clean and safe work environment within the store.
Assist other cashiers with computer, register, and scanner problems.
Perform basic office functions to assist customers and personnel.
Operate electronically scanning cash register and total customers’ final bill; receive payment and count back correct change.
Bag groceries and offer customer assistance with carry out; perform carry out if a Courtesy Clerk is not available.
May be responsible for completing close of day function in the office and/or counting tills when other cashier-checkers leave.
May be responsible for counting out of stock product.
Other duties as assigned.
Job Related Qualifications
Ability to follow company customer service procedures. Demonstrated prior customer service skills or related experience.
Ability to interact with customers and co-workers.
Ability to understand and follow instructions.
Knowledge of all positions within the store.
Ability to work independently.
Desired: Prior experience as a clerk or manager.
Supervisory Responsibilities All store employees during the absence of the Store Director or Assistant Store Director.
Permits/Licenses Varies depending on store location and state/county requirements.
Work Environment Inside: 100% / Outside: Rare
Temperature Extremes: N/A
Chemicals: Seldom (mild detergents or glass cleaner)
Machines, Tools, And Equipment six-wheeled cart, grocery cart, box cutter, pens and pencils, spray bottle, rags, mops, broom, telephone/intercom, cash register, credit card scanner, computer, pallet jack, bailer
Physical Demands Constant (over 70% of the time) and additional details for lifting, carrying, pushing/pulling, reaching, standing, walking, climb/balance, trunk functions, upper extremity, vision, hearing, speech.
Safety – Sensitive Position Job responsibilities include tasks or duties that could affect the safety or health of the employee performing the task or others.
Compensation & Benefits Union and Non-Union: The pay range is $18.16-$25.15 per hour, with pay and benefits varying based on location, experience, qualifications, and applicable collective bargaining agreements. Benefits include medical, dental, vision, disability and life insurance, sick pay, PTO/vacation pay, paid holidays, bereavement pay, and retirement benefits (pension and/or 401k eligibility).
Disclaimer The above statements describe the general nature of work performed by employees assigned to this job. If you have questions regarding your ability to physically perform the listed job duties and requirements, please speak to your Store Director. All team members must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties and skills required may vary within each store and from store to store. Safeway will provide reasonable accommodation for qualified individuals with disabilities who can meet overall job requirements.
#J-18808-Ljbffr
Position Purpose: Exemplifies and ensures strong customer service in all aspects of the job. Directs and controls the operation of the Front End in the absence of store management to achieve sales and profit objectives. As a primary contact for customers, the Grocery Fourth/Person In Charge (PIC) provides friendly, courteous, and helpful service. During the absence of the Store Manager and the First & Second Assistant Managers, the PIC is in charge of the store, with authority to make necessary decisions to operate the store at maximum profit, efficiency, and superior customer service. When in charge of the store (generally at night) the PIC will supervise the store employees. The PIC also acts as a Cashier-Checker. May be required to work in many of the departments within the store.
Key Responsibilities & Accountabilities
Provide customer service as currently defined by the employer within the scope of the position and within company policy.
Handle emergencies, customer complaints, employee or customer accidents and supervise all store personnel.
Maintain high familiarity with company policies and procedures.
Supervise the sales floor to monitor service and replenishment of products.
Replace stock in displays surrounding the checkout area.
Assist in maintaining a clean and safe work environment within the store.
Assist other cashiers with computer, register, and scanner problems.
Perform basic office functions to assist customers and personnel.
Operate electronically scanning cash register and total customers’ final bill; receive payment and count back correct change.
Bag groceries and offer customer assistance with carry out; perform carry out if a Courtesy Clerk is not available.
May be responsible for completing close of day function in the office and/or counting tills when other cashier-checkers leave.
May be responsible for counting out of stock product.
Other duties as assigned.
Job Related Qualifications
Ability to follow company customer service procedures. Demonstrated prior customer service skills or related experience.
Ability to interact with customers and co-workers.
Ability to understand and follow instructions.
Knowledge of all positions within the store.
Ability to work independently.
Desired: Prior experience as a clerk or manager.
Supervisory Responsibilities All store employees during the absence of the Store Director or Assistant Store Director.
Permits/Licenses Varies depending on store location and state/county requirements.
Work Environment Inside: 100% / Outside: Rare
Temperature Extremes: N/A
Chemicals: Seldom (mild detergents or glass cleaner)
Machines, Tools, And Equipment six-wheeled cart, grocery cart, box cutter, pens and pencils, spray bottle, rags, mops, broom, telephone/intercom, cash register, credit card scanner, computer, pallet jack, bailer
Physical Demands Constant (over 70% of the time) and additional details for lifting, carrying, pushing/pulling, reaching, standing, walking, climb/balance, trunk functions, upper extremity, vision, hearing, speech.
Safety – Sensitive Position Job responsibilities include tasks or duties that could affect the safety or health of the employee performing the task or others.
Compensation & Benefits Union and Non-Union: The pay range is $18.16-$25.15 per hour, with pay and benefits varying based on location, experience, qualifications, and applicable collective bargaining agreements. Benefits include medical, dental, vision, disability and life insurance, sick pay, PTO/vacation pay, paid holidays, bereavement pay, and retirement benefits (pension and/or 401k eligibility).
Disclaimer The above statements describe the general nature of work performed by employees assigned to this job. If you have questions regarding your ability to physically perform the listed job duties and requirements, please speak to your Store Director. All team members must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties and skills required may vary within each store and from store to store. Safeway will provide reasonable accommodation for qualified individuals with disabilities who can meet overall job requirements.
#J-18808-Ljbffr