TEKsystems
Posted: Jan 06, 2026
United States, Indiana, Bristol
Description
Assists the Level 3 with installs and repairs on:
Standalone and networked printers (Windows environment) Video conferencing equipment Other peripherals as assigned
Responds to and investigates customer inquiries, concerns, and issues via phone, ticket, and e-mail in a timely and courteous manner Advanced troubleshooting of hardware and software issues related to desktop/laptop devices on Windows 7/10 systems either in-person or remotely Provide support for identified Level 3 issues where solutions have already been documented and have a Runbook/Knowledgebase Escalates complex and advanced issues to Level 3 support, with full descriptions of problems and actions taken prior Identify and suggest possible improvements on processes and procedures Maintain working knowledge of products and/or services Other tasks as assigned Qualifications
Associate’s degree (Bachelor's degree a plus) Four years related experience CompTIA A+, CompTIA Net+, CompTIA Sec+, Cisco Academy, Microsoft 365 Certifications, or other IT related certifications Proven customer service skills Capable of comprehensive listening (understanding the message(s) that is being communicated) Versatile, flexible, and a willingness to work within constantly changing priorities Experience with performing basic tasks in Active Directory Environment and Exchange/Office 365 Knowledge of:
Network structure, security, and function (Cisco/Meraki) Network printer function and the ability to troubleshoot printing problems Common office automation applications (e.g., Microsoft Office, including Outlook, etc.) VoIP phone functions and the ability to troubleshoot problems Cell phones, smart phones, and tablets Installing/reinstalling operating systems (Windows 7/10) and applications
Able to:
Effectively prioritize and execute tasks in a high-pressure environment Train users of all levels to be proficient using computer-based applications
Additional Skills & Qualifications
Communication skills, verbal and written Attention to details Interpersonal skills Organizational, problem-solving, and analytical skills Experience Level
Intermediate Level Job Type & Location
This is a Contract to Hire position based out of Bristol, IN. Pay and Benefits
The pay range for this position is $20.00 - $27.00/hr. Benefits
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long‑term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type
This is a fully onsite position in Bristol, IN. Application Deadline
This position is anticipated to close on Jan 17, 2026. Equal Opportunity
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Assists the Level 3 with installs and repairs on:
Standalone and networked printers (Windows environment) Video conferencing equipment Other peripherals as assigned
Responds to and investigates customer inquiries, concerns, and issues via phone, ticket, and e-mail in a timely and courteous manner Advanced troubleshooting of hardware and software issues related to desktop/laptop devices on Windows 7/10 systems either in-person or remotely Provide support for identified Level 3 issues where solutions have already been documented and have a Runbook/Knowledgebase Escalates complex and advanced issues to Level 3 support, with full descriptions of problems and actions taken prior Identify and suggest possible improvements on processes and procedures Maintain working knowledge of products and/or services Other tasks as assigned Qualifications
Associate’s degree (Bachelor's degree a plus) Four years related experience CompTIA A+, CompTIA Net+, CompTIA Sec+, Cisco Academy, Microsoft 365 Certifications, or other IT related certifications Proven customer service skills Capable of comprehensive listening (understanding the message(s) that is being communicated) Versatile, flexible, and a willingness to work within constantly changing priorities Experience with performing basic tasks in Active Directory Environment and Exchange/Office 365 Knowledge of:
Network structure, security, and function (Cisco/Meraki) Network printer function and the ability to troubleshoot printing problems Common office automation applications (e.g., Microsoft Office, including Outlook, etc.) VoIP phone functions and the ability to troubleshoot problems Cell phones, smart phones, and tablets Installing/reinstalling operating systems (Windows 7/10) and applications
Able to:
Effectively prioritize and execute tasks in a high-pressure environment Train users of all levels to be proficient using computer-based applications
Additional Skills & Qualifications
Communication skills, verbal and written Attention to details Interpersonal skills Organizational, problem-solving, and analytical skills Experience Level
Intermediate Level Job Type & Location
This is a Contract to Hire position based out of Bristol, IN. Pay and Benefits
The pay range for this position is $20.00 - $27.00/hr. Benefits
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long‑term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type
This is a fully onsite position in Bristol, IN. Application Deadline
This position is anticipated to close on Jan 17, 2026. Equal Opportunity
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr