OU Health
Network Ops. Center (NOC) Administrator
OU Health, Oklahoma City, Oklahoma, United States, 73116
Network Ops. Center (NOC) Administrator (onsite)
Apply for the Network Ops. Center (NOC) Administrator (onsite) role at OU Health. Position Title
Network Ops. Center (NOC) Administrator (onsite) Department
Information Systems Job Description
The Network Operations Center (NOC) Administrator III provides technology support for monitoring, incident management, and resolution of network-related issues. Responsibilities include initial assessment, triage, research, and resolution of monitoring incidents regarding application software and infrastructure components. The role collects information through monitoring tools, supports resources, and ensures environment awareness. The NOC Administrator III mentors, supports, and trains other team members, and acts as the subject matter expert for complex issues. Incidents beyond scope are escalated to appropriate IT teams. Monitor network performance and availability using monitoring tools. Respond to alerts and incidents promptly according to established procedures. Perform initial troubleshooting and resolution of network issues. Document all incidents, including resolution steps and outcomes. Generate incident reports and analyze trends to identify recurring issues. Maintain accurate records of network configurations and changes. Coordinate with other IT teams and vendors. Provide technical support and guidance to end‑users and IT staff. Conduct routine checks and maintenance tasks to ensure network health. Participate in the implementation of network upgrades and enhancements. Process firewall requests and commit changes via Panorama. Review logs to determine network health, security breaches, mail delivery status, backup and restore successes/failures, and recommend corrective actions. Interact with vendors and key relationships such as TierPoint, Cisco, and Cox. Provide Data Center Operations services in support of Systems and Network Engineering staff. Support and optimize key functional areas, particularly the support of network and systems infrastructure and data center operability. Take direction from NOC Manager. Recommend improvements to monitoring tools and procedures to optimize performance. Perform other duties as assigned. Adhere to Code of Conduct and Mission and Value Statements. On‑site support is required. General Responsibilities
Perform other duties as assigned. Minimum Qualifications
Bachelor’s Degree required. Experience Requirements
5 or more years of experience in an IT support role required. Network/Systems/Security experience preferred. Healthcare experience preferred. License/Certification/Registration Requirements
Cisco Certified Network Associate (CCNA) and IT Infrastructure Library Foundation (ITIL 4.0) certification preferred. Knowledge/Skills/Abilities Required
Demonstrates ability to understand corporate, division, and facility specific applications, technology, and terminology. Strong analytical skills, ability to solve problems. Competency in MS Office Suite and ticketing systems such as ServiceNow. Understanding of multiple data centers and towers. Expertise with multiple levels, types, and environments of monitoring. Knowledge of tools integration and automation. Knowledge with Operational Systems (OS’s), browsers, commands and computer language tools. Knowledge in M365. Familiarity with Avaya and Cisco (CSM). Network and Security background. Experience working in hospital/ambulatory environments. Prioritization of patient safety at all times. Strong communication skills with Management. Adherence to technology and security standards. Ensure network is in a constant operational status. Familiarity with a wide selection of server, storage, and data center hardware. Understanding of Server operating systems including Windows and Linux. Security and HIPAA compliance in a complex healthcare environment. Maintain absolute confidentiality of sensitive files, data and materials accessed, discussed, or observed. Thorough understanding of IP Networks, including VLANs. Firewalls, switches, routers and other network equipment (Cisco, etc.). Equal Opportunity Employer Statement
OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, creates peace of mind for you and your family.
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Apply for the Network Ops. Center (NOC) Administrator (onsite) role at OU Health. Position Title
Network Ops. Center (NOC) Administrator (onsite) Department
Information Systems Job Description
The Network Operations Center (NOC) Administrator III provides technology support for monitoring, incident management, and resolution of network-related issues. Responsibilities include initial assessment, triage, research, and resolution of monitoring incidents regarding application software and infrastructure components. The role collects information through monitoring tools, supports resources, and ensures environment awareness. The NOC Administrator III mentors, supports, and trains other team members, and acts as the subject matter expert for complex issues. Incidents beyond scope are escalated to appropriate IT teams. Monitor network performance and availability using monitoring tools. Respond to alerts and incidents promptly according to established procedures. Perform initial troubleshooting and resolution of network issues. Document all incidents, including resolution steps and outcomes. Generate incident reports and analyze trends to identify recurring issues. Maintain accurate records of network configurations and changes. Coordinate with other IT teams and vendors. Provide technical support and guidance to end‑users and IT staff. Conduct routine checks and maintenance tasks to ensure network health. Participate in the implementation of network upgrades and enhancements. Process firewall requests and commit changes via Panorama. Review logs to determine network health, security breaches, mail delivery status, backup and restore successes/failures, and recommend corrective actions. Interact with vendors and key relationships such as TierPoint, Cisco, and Cox. Provide Data Center Operations services in support of Systems and Network Engineering staff. Support and optimize key functional areas, particularly the support of network and systems infrastructure and data center operability. Take direction from NOC Manager. Recommend improvements to monitoring tools and procedures to optimize performance. Perform other duties as assigned. Adhere to Code of Conduct and Mission and Value Statements. On‑site support is required. General Responsibilities
Perform other duties as assigned. Minimum Qualifications
Bachelor’s Degree required. Experience Requirements
5 or more years of experience in an IT support role required. Network/Systems/Security experience preferred. Healthcare experience preferred. License/Certification/Registration Requirements
Cisco Certified Network Associate (CCNA) and IT Infrastructure Library Foundation (ITIL 4.0) certification preferred. Knowledge/Skills/Abilities Required
Demonstrates ability to understand corporate, division, and facility specific applications, technology, and terminology. Strong analytical skills, ability to solve problems. Competency in MS Office Suite and ticketing systems such as ServiceNow. Understanding of multiple data centers and towers. Expertise with multiple levels, types, and environments of monitoring. Knowledge of tools integration and automation. Knowledge with Operational Systems (OS’s), browsers, commands and computer language tools. Knowledge in M365. Familiarity with Avaya and Cisco (CSM). Network and Security background. Experience working in hospital/ambulatory environments. Prioritization of patient safety at all times. Strong communication skills with Management. Adherence to technology and security standards. Ensure network is in a constant operational status. Familiarity with a wide selection of server, storage, and data center hardware. Understanding of Server operating systems including Windows and Linux. Security and HIPAA compliance in a complex healthcare environment. Maintain absolute confidentiality of sensitive files, data and materials accessed, discussed, or observed. Thorough understanding of IP Networks, including VLANs. Firewalls, switches, routers and other network equipment (Cisco, etc.). Equal Opportunity Employer Statement
OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, creates peace of mind for you and your family.
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