OU Health
Network Ops. Center (NOC) Administrator (onsite)
OU Health, Oklahoma City, Oklahoma, United States, 73116
Position Title
Network Ops. Center (NOC) Administrator (onsite)
Department Information Systems
Job Description The Network Operations Center (NOC) Administrator III will provide support for technology related monitoring and engage in incident management, resolution, and escalated issues where communication with Supervisors is essential. Responsibilities include initial assessment, triage, research, and resolution of monitoring incidents regarding the use of application software products and/or infrastructure components. The NOC Administrator III is responsible for collecting information through monitoring tools, supporting resources, and environment awareness. The NOC Administrator III will also be responsible for mentoring, supporting, and training other team members. Acting as the Subject Matter Expert, the NOC Administrator III will normally handle the more complex issues. Incidents beyond the scope of their ability or responsibility are resolved by engaging, in a timely manner, other services or escalation to the proper IT team.
Essential Responsibilities Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.
Monitor network performance and availability using monitoring tools.
Respond to alerts and incidents promptly according to established procedures.
Perform initial troubleshooting and resolution of network issues.
Document all incidents, including their resolution steps and outcomes.
Generate incident reports and analyze trends to identify recurring issues.
Maintain accurate records of network configurations and changes.
Coordinate with other IT teams and vendors.
Provide technical support and guidance to end-users and other IT staff.
Conduct routine checks and maintenance tasks to ensure network health.
Participate in the implementation of network upgrades and enhancements.
Process Firewall requests and commit changes via Panorama
Review logs to determine health of network, security breaches, mail delivery status, back-up and restore successes/failures and determining corrective actions to rectify failures and inconsistencies
Interaction with vendors and key relationships as necessary such as TierPoint, Cisco, and Cox
Provide Data Center Operations services in support of Systems and Network Engineering staff
Supporting and optimizing key functional areas, particularly in the support of network and systems infrastructure and data center operability
Take direction from NOC Manager
Recommend improvements to monitoring tools and procedures to optimize performance.
Performs other duties as assigned
Adhere to Code of Conduct and Mission and Value Statements
On-site support is required
General Responsibilities
Performs other duties as assigned.
Minimum Qualifications Education Requirements
Bachelor’s Degree required.
Experience Requirements
5 or more years of experience in an IT support role required.
Network/Systems/Security experience preferred. Healthcare experience preferred.
License/Certification/Registration Requirements
Cisco Certified Network Associate (CCNA) and IT Infrastructure Library Foundation (ITIL 4.0) certification preferred.
Knowledge/Skills/Abilities Required
Demonstrates ability to understand Corporate, Division, and Facility specific applications, technology, and terminology
Strong analytical skills, Ability to solve problems
Competency in MS Office Suite and ticketing systems such as ServiceNow
Understanding of multiple data centers and towers
Expertise with multiple levels, types, and environments of monitoring
Knowledge of tools integration and automation
Knowledge with Operational Systems (OS’s), browsers, commands and computer language tools
Knowledge in M365
Familiarity with Avaya and Cisco (CSM)
Network and Security background
Experience working in hospital/ambulatory environments
Prioritization of patient safety at all times
Strong communication skills with Management
Adherence to technology and security standards
Ensure network is in a constant operational status
Familiarity with a wide selection of server, storage, and data center hardware
Understanding of Server operating systems including Windows and Linux
Security and HIPAA compliance in a complex healthcare environment
Maintain absolute confidentiality of sensitive files, data and materials accessed, discussed, or observed
Thorough understanding of IP Networks, including VLANs
Firewalls, switches, routers and other network equipment (Cisco, etc.)
OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.
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Department Information Systems
Job Description The Network Operations Center (NOC) Administrator III will provide support for technology related monitoring and engage in incident management, resolution, and escalated issues where communication with Supervisors is essential. Responsibilities include initial assessment, triage, research, and resolution of monitoring incidents regarding the use of application software products and/or infrastructure components. The NOC Administrator III is responsible for collecting information through monitoring tools, supporting resources, and environment awareness. The NOC Administrator III will also be responsible for mentoring, supporting, and training other team members. Acting as the Subject Matter Expert, the NOC Administrator III will normally handle the more complex issues. Incidents beyond the scope of their ability or responsibility are resolved by engaging, in a timely manner, other services or escalation to the proper IT team.
Essential Responsibilities Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.
Monitor network performance and availability using monitoring tools.
Respond to alerts and incidents promptly according to established procedures.
Perform initial troubleshooting and resolution of network issues.
Document all incidents, including their resolution steps and outcomes.
Generate incident reports and analyze trends to identify recurring issues.
Maintain accurate records of network configurations and changes.
Coordinate with other IT teams and vendors.
Provide technical support and guidance to end-users and other IT staff.
Conduct routine checks and maintenance tasks to ensure network health.
Participate in the implementation of network upgrades and enhancements.
Process Firewall requests and commit changes via Panorama
Review logs to determine health of network, security breaches, mail delivery status, back-up and restore successes/failures and determining corrective actions to rectify failures and inconsistencies
Interaction with vendors and key relationships as necessary such as TierPoint, Cisco, and Cox
Provide Data Center Operations services in support of Systems and Network Engineering staff
Supporting and optimizing key functional areas, particularly in the support of network and systems infrastructure and data center operability
Take direction from NOC Manager
Recommend improvements to monitoring tools and procedures to optimize performance.
Performs other duties as assigned
Adhere to Code of Conduct and Mission and Value Statements
On-site support is required
General Responsibilities
Performs other duties as assigned.
Minimum Qualifications Education Requirements
Bachelor’s Degree required.
Experience Requirements
5 or more years of experience in an IT support role required.
Network/Systems/Security experience preferred. Healthcare experience preferred.
License/Certification/Registration Requirements
Cisco Certified Network Associate (CCNA) and IT Infrastructure Library Foundation (ITIL 4.0) certification preferred.
Knowledge/Skills/Abilities Required
Demonstrates ability to understand Corporate, Division, and Facility specific applications, technology, and terminology
Strong analytical skills, Ability to solve problems
Competency in MS Office Suite and ticketing systems such as ServiceNow
Understanding of multiple data centers and towers
Expertise with multiple levels, types, and environments of monitoring
Knowledge of tools integration and automation
Knowledge with Operational Systems (OS’s), browsers, commands and computer language tools
Knowledge in M365
Familiarity with Avaya and Cisco (CSM)
Network and Security background
Experience working in hospital/ambulatory environments
Prioritization of patient safety at all times
Strong communication skills with Management
Adherence to technology and security standards
Ensure network is in a constant operational status
Familiarity with a wide selection of server, storage, and data center hardware
Understanding of Server operating systems including Windows and Linux
Security and HIPAA compliance in a complex healthcare environment
Maintain absolute confidentiality of sensitive files, data and materials accessed, discussed, or observed
Thorough understanding of IP Networks, including VLANs
Firewalls, switches, routers and other network equipment (Cisco, etc.)
OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.
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