Coast Professional, Inc.
Consumer Care Representative (Collections Specialist/Customer Service)
Coast Professional, Inc., East Aurora, New York, United States, 14052
Consumer Care Representative (Collections Specialist/Customer Service)
Join to apply for the Consumer Care Representative (Collections Specialist/Customer Service) role at Coast Professional, Inc.
Benefits
11 Paid Holidays
401(k)
401(k) matching
AD&D insurance
Dental insurance
Disability insurance
Employee assistance program
Flexible schedule
Health insurance
Life insurance
Paid sick time
Paid time off
Paid training
Referral program
Vision insurance
Job Type
Full-time
Location
In-office at 300 Gleed Ave, East Aurora, NY 14052
Number of openings for this position
Ongoing need to fill this role.
Pay
Starting at $17.20 - $17.75 per hour plus $4.23 health and welfare.
Monthly Bonus Potential.
Schedule
Monday to Friday
Job Summary The Consumer Care Representative (Customer Service) works under close supervision and follows specific procedures and detailed instructions to make initial contact with debtors, to inform them of delinquencies in their accounts and to advise them of the existence of several specific repayment and resolution options. The Consumer Care Representative (Customer Service) makes routine collections and forwards more complicated accounts to the Manager or other staff for resolution. The Consumer Care Representative (Customer Service) may perform entry-level information gathering and verification for certain accounts when more senior employees, managers or the client have either recommended an account for Administrative Wage Garnishment/Litigation or have determined that the full balance cannot be collected due to bankruptcy, incarceration, medical disability, or death on the part of the debtor. In this role the position follows detailed instructions and procedures to contact employers, health care professionals, corrections/prisons officials, state and county records departments, debtors, and/or other third parties by telephone and/or in writing to request, gather, and file necessary account information. Under close supervision and using the specific scripts and procedures, the position may conduct follow-up communications with the debtors and employers regarding wage garnishment or rehabilitation programs. The Consumer Care Representative (Customer Service) may receive and submit to the client hearing requests from debtors.
Job Duties And Responsibilities
Skip-tracing debtors to locate current residence and employment information.
Handling incoming and outgoing collection calls.
Negotiating balance in full payments, payment arrangements or legal referrals.
Reviewing accounts and scheduling follow-up calls.
Reading and following scripts verbatim.
Follow Federal/State laws and company policies.
Documenting interactions with Debtors.
Additional duties as assigned based on the line of business.
Education
High school diploma or GED required.
Experience
1 year of collection experience required.
Knowledge, Skills, And Abilities
Reading and Typing.
Working knowledge of modern office procedures, methods, and computer equipment.
Excellent communication skills.
Principles and practices of customer service.
Establish a good working relationship with team members and internal contacts to maintain continual service improvement.
Good organizational skills and attention to detail.
Ability to comply with rules, regulations, laws and methods as related to debt collection.
Work independently in the absence of immediate supervision.
Ability to handle and resolve recurring problems.
Successfully complete and pass the FDCPA test.
Successfully be approved to work on the contract, per the client’s requirements, state licensing and background check procedure.
Clearance As a federal contractor, this position requires U.S. citizenship and security clearance granting access to classified information. The background investigation is conducted by the Office of Personnel Management (OPM) and is an evaluation of the whole person to determine suitability. The suitability review begins after a conditional offer of employment has been accepted and will include a review of your employment, education, residences, references, criminal history and credit, etc. Some of the most important factors in an investigation are the individual’s honesty, candor, and thoroughness in completing security forms. In rare instances, non-U.S. citizens with highly specialized skills and experience may also be considered for the security clearance process.
Security Information and Physical Security is the responsibility of every employee. In your position you are required to safeguard the computer systems by following proper username and password management, selecting challenging passwords, committing them to memory, and not storing them where others can access. You must secure your desk and workstation when unattended. Lock your session and keep sensitive paperwork out of sight. Do not share usernames or passwords. Physical entry should be monitored and unauthorized entry reported immediately. Follow all IT policies and procedures. Report any security violations to management.
Licensing This position requires eligibility to be licensed as a collector in certain states. Coast will submit and maintain all required individual collector licensing on your behalf.
Working Conditions Physical demands include regular communication, moderate noise, vision requirements (close, distance, color, peripheral), hand use, occasional standing and lifting up to 10 pounds. Reasonable accommodations are available for disabilities. Physical presence in the workplace is essential.
Disclaimer This job description reflects management’s assignment of essential job functions but is not intended to be a comprehensive list of all activities, duties and responsibilities required by the job incumbent. Nothing herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
Coast Professional, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, protected veteran status, genetic information or any other categories protected by applicable law.
Seniority level
Entry level
Employment type
Full-time
Job function
Accounting/Auditing and Finance
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Benefits
11 Paid Holidays
401(k)
401(k) matching
AD&D insurance
Dental insurance
Disability insurance
Employee assistance program
Flexible schedule
Health insurance
Life insurance
Paid sick time
Paid time off
Paid training
Referral program
Vision insurance
Job Type
Full-time
Location
In-office at 300 Gleed Ave, East Aurora, NY 14052
Number of openings for this position
Ongoing need to fill this role.
Pay
Starting at $17.20 - $17.75 per hour plus $4.23 health and welfare.
Monthly Bonus Potential.
Schedule
Monday to Friday
Job Summary The Consumer Care Representative (Customer Service) works under close supervision and follows specific procedures and detailed instructions to make initial contact with debtors, to inform them of delinquencies in their accounts and to advise them of the existence of several specific repayment and resolution options. The Consumer Care Representative (Customer Service) makes routine collections and forwards more complicated accounts to the Manager or other staff for resolution. The Consumer Care Representative (Customer Service) may perform entry-level information gathering and verification for certain accounts when more senior employees, managers or the client have either recommended an account for Administrative Wage Garnishment/Litigation or have determined that the full balance cannot be collected due to bankruptcy, incarceration, medical disability, or death on the part of the debtor. In this role the position follows detailed instructions and procedures to contact employers, health care professionals, corrections/prisons officials, state and county records departments, debtors, and/or other third parties by telephone and/or in writing to request, gather, and file necessary account information. Under close supervision and using the specific scripts and procedures, the position may conduct follow-up communications with the debtors and employers regarding wage garnishment or rehabilitation programs. The Consumer Care Representative (Customer Service) may receive and submit to the client hearing requests from debtors.
Job Duties And Responsibilities
Skip-tracing debtors to locate current residence and employment information.
Handling incoming and outgoing collection calls.
Negotiating balance in full payments, payment arrangements or legal referrals.
Reviewing accounts and scheduling follow-up calls.
Reading and following scripts verbatim.
Follow Federal/State laws and company policies.
Documenting interactions with Debtors.
Additional duties as assigned based on the line of business.
Education
High school diploma or GED required.
Experience
1 year of collection experience required.
Knowledge, Skills, And Abilities
Reading and Typing.
Working knowledge of modern office procedures, methods, and computer equipment.
Excellent communication skills.
Principles and practices of customer service.
Establish a good working relationship with team members and internal contacts to maintain continual service improvement.
Good organizational skills and attention to detail.
Ability to comply with rules, regulations, laws and methods as related to debt collection.
Work independently in the absence of immediate supervision.
Ability to handle and resolve recurring problems.
Successfully complete and pass the FDCPA test.
Successfully be approved to work on the contract, per the client’s requirements, state licensing and background check procedure.
Clearance As a federal contractor, this position requires U.S. citizenship and security clearance granting access to classified information. The background investigation is conducted by the Office of Personnel Management (OPM) and is an evaluation of the whole person to determine suitability. The suitability review begins after a conditional offer of employment has been accepted and will include a review of your employment, education, residences, references, criminal history and credit, etc. Some of the most important factors in an investigation are the individual’s honesty, candor, and thoroughness in completing security forms. In rare instances, non-U.S. citizens with highly specialized skills and experience may also be considered for the security clearance process.
Security Information and Physical Security is the responsibility of every employee. In your position you are required to safeguard the computer systems by following proper username and password management, selecting challenging passwords, committing them to memory, and not storing them where others can access. You must secure your desk and workstation when unattended. Lock your session and keep sensitive paperwork out of sight. Do not share usernames or passwords. Physical entry should be monitored and unauthorized entry reported immediately. Follow all IT policies and procedures. Report any security violations to management.
Licensing This position requires eligibility to be licensed as a collector in certain states. Coast will submit and maintain all required individual collector licensing on your behalf.
Working Conditions Physical demands include regular communication, moderate noise, vision requirements (close, distance, color, peripheral), hand use, occasional standing and lifting up to 10 pounds. Reasonable accommodations are available for disabilities. Physical presence in the workplace is essential.
Disclaimer This job description reflects management’s assignment of essential job functions but is not intended to be a comprehensive list of all activities, duties and responsibilities required by the job incumbent. Nothing herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
Coast Professional, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, protected veteran status, genetic information or any other categories protected by applicable law.
Seniority level
Entry level
Employment type
Full-time
Job function
Accounting/Auditing and Finance
#J-18808-Ljbffr