Patient Services Specialist

Turnwell Mental Health Network is committed to expanding access to compassionate, high‑quality mental health care and to creating a world where mental health is embraced with urgency, dignity, and innovation. Our foundation is built on the values of compassion, access, integrity, excellence, and innovation.

Position Patient Services Specialist (PSS)

Responsibilities

Front Desk Operations:

Greet and check in patients

Schedule and confirm appointments

Answer phones and respond to inquiries

Collect co‑pays and verify insurance

Train and mentor new reception staff

Ensure adherence to office policies and procedures

Serve as the first point of contact for patient complaints

Administrative Tasks:

Maintain patient records (physical and electronic)

Monitor and order office supplies

Ensure HIPAA compliance and privacy standards

Reporting & Coordination:

Assist with billing questions and insurance verification

Collaborate with office or practice manager

Qualifications

Experience as a medical receptionist (usually 2–5 years)

Familiarity with EMR/EHR systems (e.g., Valant, Salesforce, Epic, Athenahealth, Kareo)

Strong communication and customer service skills

Knowledge of medical terminology and insurance processes

Organized and able to multitask under pressure

Seniority level

Entry level

Employment type

Full‑time

Job function

Health Care Provider

Industries

Mental Health Care

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