Texas Health and Human Services
Eligibility Advisor I - Temporary
Texas Health and Human Services, Brownwood, Texas, United States, 76801
Eligibility Advisor I - Temporary
Agency:
Texas Health and Human Services Commission (HHSC) Access and Eligibility Services (AES) division.
Location:
2400 Crocket Dr Ste 100, Brownwood, TX.
Posting Number:
12536 Closing Date:
01/20/2026 Salary Range:
$2,953.25 - $4,365.66 (Monthly) Shift:
Day Travel:
Up to 10%
Employment Type:
Temporary, Full-time, Non-exempt
This is a temporary position that is expected to end on 08/31/2027. Temporary employees may be eligible to transfer to a regular status vacant position, contingent upon regular status position availability, tenure, and job performance.
Job Summary Are you a highly motivated, compassionate and dedicated individual looking for a rewarding career assisting the most vulnerable citizens of Texas in need of food, medical care, cash assistance and other social services?
If so, the Texas Health and Human Services Commission (HHSC) Access and Eligibility Services (AES) division is looking for individuals who want to join an exciting, dynamic team working in a high‑performing and innovative environment. AES provides an integrated and streamlined approach to connect individuals to services and supports that reduce institutionalization, allow individuals to remain in their communities, and promote economic and personal self‑sufficiency.
Essential Job Functions
Interview applicants and recipients in person or by inbound or outbound telephone calls to obtain pertinent financial and personal information to determine financial eligibility for public assistance programs.
Evaluate data from various electronic and other sources to enter information into a computer‑based eligibility system.
Compute and authorize benefits based on eligibility determination.
Process work in accordance with state and federal regulations and established procedures, guidelines, and timeframes.
Perform other duties as assigned.
Must be able to work overtime, as required by management, outside of normal hours of operation, which may include weekends when called upon.
Must be able to work in a highly stressful and fast‑paced environment under constant pressure to meet required deadlines.
Knowledge, Skills and Abilities
Use fact‑finding techniques to obtain, relate, and evaluate information provided by applicants.
Read, understand, apply, and explain detailed regulations and policies.
Perform basic arithmetic functions.
Manage time efficiently by establishing priorities in accordance with importance of deadlines.
Establish and maintain effective work relationships with others.
Ability to communicate effectively both verbally and in writing.
Follow written and oral directions and instructions.
Operate computers to perform data entry and basic office software use such as Microsoft Word, Outlook, and Excel.
General knowledge and proficiency with computers and related technologies, such as software, hardware, operating systems, and typing skills.
Using Microsoft Teams and potentially soft‑phone technology is part of the everyday job expectations.
Registration and Licensing Requirements N/A
Initial Screening Criteria Education
High School Diploma or GED equivalent is required.
Sixty (60) semester or ninety (90) quarter hours from an accredited college or university is preferred.
Thirty (30) semester or forty‑five (45) quarter hours from an accredited college or university may be substituted for one (1) year of required experience.
Experience
One (1) year of customer service experience with public contact (retail, call center, clerical, hospitality, banking, receptionist, or similar).
One (1) year of experience may be substituted for thirty (30) semester or forty‑five (45) quarter hours from an accredited college.
Experience in an environment interviewing clients and gathering personal information in‑person or over the phone is preferred.
Additional Information
Upon hire, the selected candidate will be required to sign a Temporary Employment Agreement.
Temporary employees may be eligible to transfer to a regular status vacant position, contingent upon regular status position availability, tenure, and job performance.
This posting may be used to fill positions in other locations within the region, as vacancies occur.
Access and Eligibility Services Field Office normal hours of operation are Monday‑Friday 8:00am to 5:00pm. Employees may be required to work overtime, as required by management, outside of normal hours of operation, which may include weekends.
Applicants selected for hire will be required to pass a fingerprint criminal history background check.
Applicants may not have a history of substantiated fraudulent activity against HHSC or any program it administers. Applicants who have a non‑fraud overpayment with an outstanding balance must agree to repay the overpayment balance as a condition of employment.
Applicants must bring I‑9 documentation with you on your first day of work.
ADA Accommodations In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the online application, contact the HHS Employee Service Center at 1‑888‑894‑4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Telework Disclaimer This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.
Nearest Major Market San Angelo
Nearest Secondary Market Abilene
Seniority Level
Entry level
Employment Type
Temporary
Job Function
Other
Industries
Government Administration
#J-18808-Ljbffr
Texas Health and Human Services Commission (HHSC) Access and Eligibility Services (AES) division.
Location:
2400 Crocket Dr Ste 100, Brownwood, TX.
Posting Number:
12536 Closing Date:
01/20/2026 Salary Range:
$2,953.25 - $4,365.66 (Monthly) Shift:
Day Travel:
Up to 10%
Employment Type:
Temporary, Full-time, Non-exempt
This is a temporary position that is expected to end on 08/31/2027. Temporary employees may be eligible to transfer to a regular status vacant position, contingent upon regular status position availability, tenure, and job performance.
Job Summary Are you a highly motivated, compassionate and dedicated individual looking for a rewarding career assisting the most vulnerable citizens of Texas in need of food, medical care, cash assistance and other social services?
If so, the Texas Health and Human Services Commission (HHSC) Access and Eligibility Services (AES) division is looking for individuals who want to join an exciting, dynamic team working in a high‑performing and innovative environment. AES provides an integrated and streamlined approach to connect individuals to services and supports that reduce institutionalization, allow individuals to remain in their communities, and promote economic and personal self‑sufficiency.
Essential Job Functions
Interview applicants and recipients in person or by inbound or outbound telephone calls to obtain pertinent financial and personal information to determine financial eligibility for public assistance programs.
Evaluate data from various electronic and other sources to enter information into a computer‑based eligibility system.
Compute and authorize benefits based on eligibility determination.
Process work in accordance with state and federal regulations and established procedures, guidelines, and timeframes.
Perform other duties as assigned.
Must be able to work overtime, as required by management, outside of normal hours of operation, which may include weekends when called upon.
Must be able to work in a highly stressful and fast‑paced environment under constant pressure to meet required deadlines.
Knowledge, Skills and Abilities
Use fact‑finding techniques to obtain, relate, and evaluate information provided by applicants.
Read, understand, apply, and explain detailed regulations and policies.
Perform basic arithmetic functions.
Manage time efficiently by establishing priorities in accordance with importance of deadlines.
Establish and maintain effective work relationships with others.
Ability to communicate effectively both verbally and in writing.
Follow written and oral directions and instructions.
Operate computers to perform data entry and basic office software use such as Microsoft Word, Outlook, and Excel.
General knowledge and proficiency with computers and related technologies, such as software, hardware, operating systems, and typing skills.
Using Microsoft Teams and potentially soft‑phone technology is part of the everyday job expectations.
Registration and Licensing Requirements N/A
Initial Screening Criteria Education
High School Diploma or GED equivalent is required.
Sixty (60) semester or ninety (90) quarter hours from an accredited college or university is preferred.
Thirty (30) semester or forty‑five (45) quarter hours from an accredited college or university may be substituted for one (1) year of required experience.
Experience
One (1) year of customer service experience with public contact (retail, call center, clerical, hospitality, banking, receptionist, or similar).
One (1) year of experience may be substituted for thirty (30) semester or forty‑five (45) quarter hours from an accredited college.
Experience in an environment interviewing clients and gathering personal information in‑person or over the phone is preferred.
Additional Information
Upon hire, the selected candidate will be required to sign a Temporary Employment Agreement.
Temporary employees may be eligible to transfer to a regular status vacant position, contingent upon regular status position availability, tenure, and job performance.
This posting may be used to fill positions in other locations within the region, as vacancies occur.
Access and Eligibility Services Field Office normal hours of operation are Monday‑Friday 8:00am to 5:00pm. Employees may be required to work overtime, as required by management, outside of normal hours of operation, which may include weekends.
Applicants selected for hire will be required to pass a fingerprint criminal history background check.
Applicants may not have a history of substantiated fraudulent activity against HHSC or any program it administers. Applicants who have a non‑fraud overpayment with an outstanding balance must agree to repay the overpayment balance as a condition of employment.
Applicants must bring I‑9 documentation with you on your first day of work.
ADA Accommodations In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the online application, contact the HHS Employee Service Center at 1‑888‑894‑4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Telework Disclaimer This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.
Nearest Major Market San Angelo
Nearest Secondary Market Abilene
Seniority Level
Entry level
Employment Type
Temporary
Job Function
Other
Industries
Government Administration
#J-18808-Ljbffr