Wawa, Inc.
About Wawa
We believe we can make life a little better every day – one smile, hoagie, or experience at a time. Our secret ingredient: Our Associates. At Wawa you’ll be part of a caring team dedicated to helping us fly high together. We build skills, open doors, and commit to communities.
Position Overview As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. You’ll work side‑by‑side with peer supervisors and store leaders to deliver excellent customer service, boost sales, and keep the store safe, organized, and fully stocked.
What You’ll Do
Deliver outstanding customer service and resolve inquiries promptly.
Support and collaborate with the leadership team to achieve store goals in sales, expenses, associate retention, and training.
Lead, motivate, and train associates to drive sales and performance during shifts.
Ensure consistent execution of customer service programs, policies, and store technology components.
Manage cash processes, inventory, vendor check‑ins, and store safety.
Maintain accurate inventory by performing regular cycle counts and smart ordering to maximize sales and ensure customers find what they need.
Benefits
Medical, dental, vision, and mental health benefits.
Company Stock Ownership Plan (ESOP) and 401(k) with matching.
Education assistance program, store discounts, paid time off, paid parental leave, and wellness programs.
Eligibility for benefits defined under the plan terms.
Qualifications
High School Diploma or GED equivalent.
Must be 18+ years old with reliable transportation.
Flexible availability to work various shifts, including weekends and holidays.
Supervisory experience, ideally in retail or food service environments, is a plus.
Strong customer service, relationship‑building, and communication skills.
Hourly range: $21.25 – $28.70. Shift differential: $2.00 for hours 12 am–6 am.
Associates in this position have an exciting opportunity to opt into a 4‑day work week.
Wawa will provide reasonable accommodation to complete an application upon request. If you require an accommodation, please contact the Associate Service Center at asc@wawa.com.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Other
Industries Retail
Wawa, Inc. is an equal opportunity employer. We maintain a work environment where associates are treated fairly and with respect. We recruit, hire, promote and evaluate all applicants and associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.
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Position Overview As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. You’ll work side‑by‑side with peer supervisors and store leaders to deliver excellent customer service, boost sales, and keep the store safe, organized, and fully stocked.
What You’ll Do
Deliver outstanding customer service and resolve inquiries promptly.
Support and collaborate with the leadership team to achieve store goals in sales, expenses, associate retention, and training.
Lead, motivate, and train associates to drive sales and performance during shifts.
Ensure consistent execution of customer service programs, policies, and store technology components.
Manage cash processes, inventory, vendor check‑ins, and store safety.
Maintain accurate inventory by performing regular cycle counts and smart ordering to maximize sales and ensure customers find what they need.
Benefits
Medical, dental, vision, and mental health benefits.
Company Stock Ownership Plan (ESOP) and 401(k) with matching.
Education assistance program, store discounts, paid time off, paid parental leave, and wellness programs.
Eligibility for benefits defined under the plan terms.
Qualifications
High School Diploma or GED equivalent.
Must be 18+ years old with reliable transportation.
Flexible availability to work various shifts, including weekends and holidays.
Supervisory experience, ideally in retail or food service environments, is a plus.
Strong customer service, relationship‑building, and communication skills.
Hourly range: $21.25 – $28.70. Shift differential: $2.00 for hours 12 am–6 am.
Associates in this position have an exciting opportunity to opt into a 4‑day work week.
Wawa will provide reasonable accommodation to complete an application upon request. If you require an accommodation, please contact the Associate Service Center at asc@wawa.com.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Other
Industries Retail
Wawa, Inc. is an equal opportunity employer. We maintain a work environment where associates are treated fairly and with respect. We recruit, hire, promote and evaluate all applicants and associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.
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