Sherwin-Williams
Store Customer Service Specialist–Sherwin–Williams
Location: Store #1685, 9921 Broadway, San Antonio, TX 78217-4906
Base Pay Range $17.00/hr – $17.00/hr
Job Description Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, recommend solutions, resolve concerns, maintain high quality visual standards, and achieve sales goals.
The role involves contact with customers, including minors, handling cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value. Criminal history review is required to protect employees, customers, vendors and the public.
Responsibilities
Ensure high levels of customer satisfaction through excellent sales service
Assist customers in person and over the phone by determining needs and presenting appropriate products and services
Build productive trust relationships with wholesale and retail customers
Process sales transactions accurately and consistently with policies and procedures
Follow and achieve sales goals on a monthly, quarterly, and yearly basis
Maintain precise work order files and formulas
Pull appropriate products from the sales floor or warehouse
Tint and mix products as needed to customer specifications
Stock shelves and set up displays
Clean store equipment
Load/unload delivery trucks
Assist in making deliveries as needed
Maintain in-stock and presentable condition of assigned areas
Remain knowledgeable on products offered and discuss available options
Comply with inventory control procedures
Suggest ways to improve sales
Minimum Requirements
Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Must have a valid, unrestricted Driver’s License
Must be able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
If internal to Sherwin-Williams, must have received at least a “meets expectations” (3) rating on your most recent performance appraisal
If internal to Sherwin-Williams, must have completed all HR Cloud eLearning courses required for your current position
Preferred Qualifications
Have at least a High School diploma or GED
Have at least one (1) year experience working in a delivery, retail, or customer service position
Have previous work experience selling paint and paint-related products
Have previous work experience operating tinting and mixing equipment
Ability to read, write, comprehend, and communicate in more than one language
Ability to read, write, comprehend, and communicate in Spanish
About Us At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger.
We invest and support our people in life, career, and connection. We provide rewards, benefits and the flexibility to enhance your health and well-being; we offer growth opportunities; and we foster an inclusive community.
How to Apply
Online Application – Find the role on our Careers page and create a profile.
Digital Interview – Qualified candidates will complete a digital video interview via HireVue.
In-Store Interview – Review of your video interview; top candidates invited to meet in a store, wholesale branch, floorcovering facility or delivery terminal.
Benefits and Compensation Compensation decisions will be based on skill sets, experience, training, licensure and certifications. The wage range may vary by location.
Qualified applicants with arrest or conviction records will be considered in accordance with applicable federal, state, and local laws.
Equal Employment Opportunity Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or contract.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Sales and Customer Service
Industries
Chemical Manufacturing and Manufacturing
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Base Pay Range $17.00/hr – $17.00/hr
Job Description Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, recommend solutions, resolve concerns, maintain high quality visual standards, and achieve sales goals.
The role involves contact with customers, including minors, handling cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value. Criminal history review is required to protect employees, customers, vendors and the public.
Responsibilities
Ensure high levels of customer satisfaction through excellent sales service
Assist customers in person and over the phone by determining needs and presenting appropriate products and services
Build productive trust relationships with wholesale and retail customers
Process sales transactions accurately and consistently with policies and procedures
Follow and achieve sales goals on a monthly, quarterly, and yearly basis
Maintain precise work order files and formulas
Pull appropriate products from the sales floor or warehouse
Tint and mix products as needed to customer specifications
Stock shelves and set up displays
Clean store equipment
Load/unload delivery trucks
Assist in making deliveries as needed
Maintain in-stock and presentable condition of assigned areas
Remain knowledgeable on products offered and discuss available options
Comply with inventory control procedures
Suggest ways to improve sales
Minimum Requirements
Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Must have a valid, unrestricted Driver’s License
Must be able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
If internal to Sherwin-Williams, must have received at least a “meets expectations” (3) rating on your most recent performance appraisal
If internal to Sherwin-Williams, must have completed all HR Cloud eLearning courses required for your current position
Preferred Qualifications
Have at least a High School diploma or GED
Have at least one (1) year experience working in a delivery, retail, or customer service position
Have previous work experience selling paint and paint-related products
Have previous work experience operating tinting and mixing equipment
Ability to read, write, comprehend, and communicate in more than one language
Ability to read, write, comprehend, and communicate in Spanish
About Us At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger.
We invest and support our people in life, career, and connection. We provide rewards, benefits and the flexibility to enhance your health and well-being; we offer growth opportunities; and we foster an inclusive community.
How to Apply
Online Application – Find the role on our Careers page and create a profile.
Digital Interview – Qualified candidates will complete a digital video interview via HireVue.
In-Store Interview – Review of your video interview; top candidates invited to meet in a store, wholesale branch, floorcovering facility or delivery terminal.
Benefits and Compensation Compensation decisions will be based on skill sets, experience, training, licensure and certifications. The wage range may vary by location.
Qualified applicants with arrest or conviction records will be considered in accordance with applicable federal, state, and local laws.
Equal Employment Opportunity Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or contract.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Sales and Customer Service
Industries
Chemical Manufacturing and Manufacturing
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