Sherwin-Williams
Role Overview
Join to apply for the
Store Customer Service Specialist
role at
Sherwin‑Williams
at Store #7418, located at 610 McCullough Ave, San Antonio, TX 78215‑1613.
Base Pay Range $17.00/hr – $17.00/hr
Job Description This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin‑Williams products, and recommend the right solutions. They promptly resolve any customer concerns and ensure maximum client satisfaction while staying up‑to‑date with product features and maintaining high quality and visual standards of the products and store. They also consistently meet the store’s sales goals.
Customers may include minors; the role involves access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value.
Responsibilities
Ensure high levels of customer satisfaction through excellent sales service
Assist customers in person and over the phone by determining needs and presenting appropriate products and services
Build productive trust relationships with wholesale and retail customers
Process sales transactions accurately and consistently with policies and procedures
Follow and achieve sales goals on a monthly, quarterly, and yearly basis
Maintain precise work order files and formulas
Pull appropriate products from the sales floor or warehouse
Tint and mix products, as needed, to customer specifications
Stock shelves and set up displays
Clean store equipment
Load/unload delivery trucks
Assist in making deliveries, as needed
Maintain in‑stock and presentable condition of assigned areas
Remain knowledgeable on products offered and discuss available options
Comply with inventory control procedures
Suggest ways to improve sales
Minimum Requirements
Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Must have a valid, unrestricted Driver’s License
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
If internal to Sherwin‑Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal
If internal to Sherwin‑Williams, you must have completed all HR Cloud eLearning courses required for your current position
Preferred Qualifications
Have at least a High School diploma or GED
Have at least one (1) year experience working in a delivery, retail, or customer service position
Have previous work experience selling paint and paint‑related products
Have previous work experience operating tinting and mixing equipment
Ability to read, write, comprehend, and communicate in more than one language
Ability to read, write, comprehend, and communicate in Spanish
About Sherwin‑Williams At Sherwin‑Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results.
We invest and support you in: Life — with rewards, benefits and the flexibility to enhance your health and well‑being; Career — with opportunities to learn, develop new skills and grow your contribution; Connection — with an inclusive team and commitment to our own and broader communities.
Application Process Step 1 – Online Application. Find the role(s) that interest you on our Careers page: https://jobsearch.sherwin.com/. Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners.
Step 2 – Digital Interview. Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue. The interview will consist of a few behavioral based questions. You’ll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation.
Step 3 – In‑Store Interview. Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal.
Equal Opportunity Employer Sherwin‑Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
Seniority Level Entry level
Employment Type Full‑time
Job Function Sales and Customer Service
Industries Chemical Manufacturing and Manufacturing
#J-18808-Ljbffr
Store Customer Service Specialist
role at
Sherwin‑Williams
at Store #7418, located at 610 McCullough Ave, San Antonio, TX 78215‑1613.
Base Pay Range $17.00/hr – $17.00/hr
Job Description This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin‑Williams products, and recommend the right solutions. They promptly resolve any customer concerns and ensure maximum client satisfaction while staying up‑to‑date with product features and maintaining high quality and visual standards of the products and store. They also consistently meet the store’s sales goals.
Customers may include minors; the role involves access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value.
Responsibilities
Ensure high levels of customer satisfaction through excellent sales service
Assist customers in person and over the phone by determining needs and presenting appropriate products and services
Build productive trust relationships with wholesale and retail customers
Process sales transactions accurately and consistently with policies and procedures
Follow and achieve sales goals on a monthly, quarterly, and yearly basis
Maintain precise work order files and formulas
Pull appropriate products from the sales floor or warehouse
Tint and mix products, as needed, to customer specifications
Stock shelves and set up displays
Clean store equipment
Load/unload delivery trucks
Assist in making deliveries, as needed
Maintain in‑stock and presentable condition of assigned areas
Remain knowledgeable on products offered and discuss available options
Comply with inventory control procedures
Suggest ways to improve sales
Minimum Requirements
Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Must have a valid, unrestricted Driver’s License
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
If internal to Sherwin‑Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal
If internal to Sherwin‑Williams, you must have completed all HR Cloud eLearning courses required for your current position
Preferred Qualifications
Have at least a High School diploma or GED
Have at least one (1) year experience working in a delivery, retail, or customer service position
Have previous work experience selling paint and paint‑related products
Have previous work experience operating tinting and mixing equipment
Ability to read, write, comprehend, and communicate in more than one language
Ability to read, write, comprehend, and communicate in Spanish
About Sherwin‑Williams At Sherwin‑Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results.
We invest and support you in: Life — with rewards, benefits and the flexibility to enhance your health and well‑being; Career — with opportunities to learn, develop new skills and grow your contribution; Connection — with an inclusive team and commitment to our own and broader communities.
Application Process Step 1 – Online Application. Find the role(s) that interest you on our Careers page: https://jobsearch.sherwin.com/. Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners.
Step 2 – Digital Interview. Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue. The interview will consist of a few behavioral based questions. You’ll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation.
Step 3 – In‑Store Interview. Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal.
Equal Opportunity Employer Sherwin‑Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
Seniority Level Entry level
Employment Type Full‑time
Job Function Sales and Customer Service
Industries Chemical Manufacturing and Manufacturing
#J-18808-Ljbffr