Futurecare Associates, Inc.
Guest Services Associate
Futurecare Associates, Inc., Annapolis, Maryland, United States, 21403
Base pay range
$15.00/hr - $20.14/hr
Overview At FutureCare our Guest Services Associates play a key role in representing the organization with a high level of professionalism and care. As the first impression of FutureCare, our Front Desk Receptionist are knowledgeable, helpful, and personable with a keen awareness of the day‑day facility operations. Voted 13 years in a row in The Baltimore Sun as "Top Workplaces" and recognized in US Newsweek as "Best Nursing Homes", FutureCare stands out as a leader in managing health care across a continuum of care. We embrace cultural diversity within our facilities and are known for recognizing hard work and dedication. Our team members are rewarded for their compassion and care. We offer a competitive salary, excellent benefits package, tuition reimbursement, employee assistance, and a matching 401K plan.
Competitive Pay $15.00 - $20.14/hr!
Salary Disclosure Statement The salary mentioned above reflects the potential base pay range for this role. Bonuses or other incentives (if applicable) are offered separately and paid pursuant to the relevant program schedule. All employment offers will consider such factors as overall experience, job‑related qualifications, location, certifications/training, etc.
Responsibilities
Greet all visitors, vendors, and other staff members to the facility
Guide or direct all visitors to their proper location
Explain all Covid guidelines and procedures for entering the facility
Answer incoming phone calls; take messages or forward calls to voicemail system
Sort, organize, and forward all mail to appropriate staff and residents
Maintain visitor sign‑in sheets on a daily basis
Works closely with the dietary department to assist with meal notice team member lunch payments
Abide by the standards identified in FutureCare’s Statement of Corporate Ethics and the Corporate Compliance Plan
Perform additional clerical duties such as typing tasks as identified including letters, reports, forms, and other correspondences as assigned
Qualifications
High school diploma or equivalent required
A minimum of at least one year of clerical or medical office experience required
Previous experience working in a skilled nursing facility or a medical facility is a plus
Must have a welcoming personality and a professional demeanor
Exceptional customer service skills
Proven experience operating a multi‑line phone system
Must be able to work independently or as part of a team
Ability to maintain professional working relationships
Highly detailed and organized with the ability to multitask
Equal Opportunity Employer FutureCare has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, pregnancy, age, religion, national origin, citizenship, marital status, sexual orientation, gender identity, gender expression, physical or mental disability, military or veteran status, or any other characteristic protected by law. We actively promote equality of opportunity for all and welcome all applications.
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Overview At FutureCare our Guest Services Associates play a key role in representing the organization with a high level of professionalism and care. As the first impression of FutureCare, our Front Desk Receptionist are knowledgeable, helpful, and personable with a keen awareness of the day‑day facility operations. Voted 13 years in a row in The Baltimore Sun as "Top Workplaces" and recognized in US Newsweek as "Best Nursing Homes", FutureCare stands out as a leader in managing health care across a continuum of care. We embrace cultural diversity within our facilities and are known for recognizing hard work and dedication. Our team members are rewarded for their compassion and care. We offer a competitive salary, excellent benefits package, tuition reimbursement, employee assistance, and a matching 401K plan.
Competitive Pay $15.00 - $20.14/hr!
Salary Disclosure Statement The salary mentioned above reflects the potential base pay range for this role. Bonuses or other incentives (if applicable) are offered separately and paid pursuant to the relevant program schedule. All employment offers will consider such factors as overall experience, job‑related qualifications, location, certifications/training, etc.
Responsibilities
Greet all visitors, vendors, and other staff members to the facility
Guide or direct all visitors to their proper location
Explain all Covid guidelines and procedures for entering the facility
Answer incoming phone calls; take messages or forward calls to voicemail system
Sort, organize, and forward all mail to appropriate staff and residents
Maintain visitor sign‑in sheets on a daily basis
Works closely with the dietary department to assist with meal notice team member lunch payments
Abide by the standards identified in FutureCare’s Statement of Corporate Ethics and the Corporate Compliance Plan
Perform additional clerical duties such as typing tasks as identified including letters, reports, forms, and other correspondences as assigned
Qualifications
High school diploma or equivalent required
A minimum of at least one year of clerical or medical office experience required
Previous experience working in a skilled nursing facility or a medical facility is a plus
Must have a welcoming personality and a professional demeanor
Exceptional customer service skills
Proven experience operating a multi‑line phone system
Must be able to work independently or as part of a team
Ability to maintain professional working relationships
Highly detailed and organized with the ability to multitask
Equal Opportunity Employer FutureCare has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, pregnancy, age, religion, national origin, citizenship, marital status, sexual orientation, gender identity, gender expression, physical or mental disability, military or veteran status, or any other characteristic protected by law. We actively promote equality of opportunity for all and welcome all applications.
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