GameStop
Full Time Assistant Store Manager (Store 3480)
At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what’s possible. Whether you’re a hardcore gamer or just starting out, we’ve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!
Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. Using elements of GameStop’s buy, sell, trade, and reservation business model, the Assistant Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest and providing outstanding guest service experiences through professional conduct and shared passion for gaming.
Essential Job Duties And Responsibilities
Provide best‑in‑class guest service: greet guests promptly, respond to questions and concerns quickly and courteously, assist guests with meeting their video gaming needs, inform guests of special promotions, recommend additional items as appropriate, apply all selling behaviors during every transaction and thank every guest for shopping at GameStop, and prioritize guests over tasks.
Support the total shopping environment, including visual and operational elements, current sales initiatives, and guest relationships that lead to sales and repeat business.
Process guest purchases/return transactions accurately using Point‑of‑Sale (POS) system, including making correct changes, bagging merchandise, providing a receipt, and ensuring top‑notch guest service.
Respond to guest comments or questions in person or on the phone; answer calls promptly and professionally, and when appropriate, escalate customer issues and complaints to the Store Manager in a timely manner.
Promote GameStop’s unique guest benefits, such as the new title reservations program, trade‑in program, and Pro Rewards loyalty program.
Assist the Store Manager with setting guest service expectations for store associates, and train store associates in all job responsibilities, company/store policies, procedures, and guidelines.
Observe associate performance, provide timely feedback to the Store Manager, and address unsatisfactory performance as directed.
Provide timely and appropriate recognition and feedback to all store associates, and regularly input written feedback for each associate into Workday/HR system.
Ensure associates complete all onboarding, job training, and compliance training before opening or closing a shift on their own.
Schedule store associates in partnership with the Store Manager, ensuring all break and meal guidelines are followed and staffing levels achieve optimum guest service.
Approve payroll, enter paid time off, make time edits, and verify that associates are paid for all time worked.
Maintain cleanliness, organization, and merchandising of all store areas, including restrooms, and ensure fixtures and equipment are in proper working order.
Fulfill and ship Omni‑Channel orders daily.
Protect company assets through effective inventory control and loss prevention practices and report any concerns to the Store Manager.
Support the team in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties.
Perform store inventory counts, restock merchandise, and ensure products are represented and alphabetized on the sales floor.
Count, balance, and reconcile daily business transaction totals accurately in POS; complete closeout paperwork and bank deposit slips correctly and accurately.
Verify shipments for discrepancies/shortages, record any discrepancies in POS, and communicate them to the Store Manager/District Manager.
Process defectives/recalls and stock pulls accurately and promptly, ensuring proper labeling and packing lists.
Maintain awareness of associate and guest safety, identify and address hazardous situations, and report injuries promptly.
Assist in maintaining store records/files in a neat and organized manner.
Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager.
Adhere to GameStop policies and procedures, including the Associate Handbook and the Code of Standards, Ethics & Conduct.
Adhere to all opening and closing procedures.
Qualifications
Must provide proof of identity and eligibility to legally work in the United States.
Must be at least 18 years old.
High school diploma or equivalent required; associate’s or accredited bachelor’s degree with emphasis in business, marketing, merchandising, or related field preferred.
At least 6 months of retail management experience preferred.
At least 2 years of retail sales, guest service, and/or management experience preferred.
Video game knowledge preferred.
Key Job Skills And Abilities
Outgoing and welcoming personality with strong people skills.
Provide genuine and individualized assistance to every guest during each visit.
Demonstrate clear verbal and written communication and listening skills, and bilingual English/Spanish speaking and writing skills preferred.
Achieve objectives in a fast‑paced, rapidly changing environment.
Work independently and within a team to perform all tasks promptly.
Meet associate performance expectations, including attendance, appearance, safety, and respectful workplace.
Operate POS computer system.
Basic mathematics (addition, subtraction, multiplication, division, currency) and alphabetizing skills.
Complete required paperwork properly.
Carry out instructions furnished in written, oral, or diagram form.
Execute financial tasks in strict accordance with company policy.
Work a flexible schedule, including nights, weekends, and some holidays; minimum of 3 days per week availability.
Constructively manage pressure and adapt to stressful situations without impacting guest interactions; be a creative problem solver.
Be reliable and trustworthy; always use good judgment.
Be able to work alone and move throughout the store unassisted for up to 12 hours per day.
Lift merchandise up to 30 lbs from ground level to a minimum height of 4 feet and perform other basic fine and gross motor skills.
Possess or acquire a working understanding of military ranks and insignia (applicable to stores on military bases).
Job descriptions are subject to change at any time based on business conditions/needs, including changes to the essential job duties, qualifications, and/or key job skills and abilities consistent with the position’s purpose.
GameStop provides equal employment opportunities to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Full-time store positions at GameStop are also eligible to participate in incentive programs, health benefits, paid time off, 401(k), employee discount and a casual work environment. Positions may also be eligible for a bonus and/or other incentives.
Pay
$19.69 - $23.69
Seniority level – Mid‑Senior level
Employment type – Full‑time
Job function – Sales and Business Development
Industry – Retail
Referrals increase your chances of interviewing at GameStop by 2x.
This position accepts applications on an ongoing basis. Candidates should express their interest by clicking APPLY.
#J-18808-Ljbffr
Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. Using elements of GameStop’s buy, sell, trade, and reservation business model, the Assistant Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest and providing outstanding guest service experiences through professional conduct and shared passion for gaming.
Essential Job Duties And Responsibilities
Provide best‑in‑class guest service: greet guests promptly, respond to questions and concerns quickly and courteously, assist guests with meeting their video gaming needs, inform guests of special promotions, recommend additional items as appropriate, apply all selling behaviors during every transaction and thank every guest for shopping at GameStop, and prioritize guests over tasks.
Support the total shopping environment, including visual and operational elements, current sales initiatives, and guest relationships that lead to sales and repeat business.
Process guest purchases/return transactions accurately using Point‑of‑Sale (POS) system, including making correct changes, bagging merchandise, providing a receipt, and ensuring top‑notch guest service.
Respond to guest comments or questions in person or on the phone; answer calls promptly and professionally, and when appropriate, escalate customer issues and complaints to the Store Manager in a timely manner.
Promote GameStop’s unique guest benefits, such as the new title reservations program, trade‑in program, and Pro Rewards loyalty program.
Assist the Store Manager with setting guest service expectations for store associates, and train store associates in all job responsibilities, company/store policies, procedures, and guidelines.
Observe associate performance, provide timely feedback to the Store Manager, and address unsatisfactory performance as directed.
Provide timely and appropriate recognition and feedback to all store associates, and regularly input written feedback for each associate into Workday/HR system.
Ensure associates complete all onboarding, job training, and compliance training before opening or closing a shift on their own.
Schedule store associates in partnership with the Store Manager, ensuring all break and meal guidelines are followed and staffing levels achieve optimum guest service.
Approve payroll, enter paid time off, make time edits, and verify that associates are paid for all time worked.
Maintain cleanliness, organization, and merchandising of all store areas, including restrooms, and ensure fixtures and equipment are in proper working order.
Fulfill and ship Omni‑Channel orders daily.
Protect company assets through effective inventory control and loss prevention practices and report any concerns to the Store Manager.
Support the team in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties.
Perform store inventory counts, restock merchandise, and ensure products are represented and alphabetized on the sales floor.
Count, balance, and reconcile daily business transaction totals accurately in POS; complete closeout paperwork and bank deposit slips correctly and accurately.
Verify shipments for discrepancies/shortages, record any discrepancies in POS, and communicate them to the Store Manager/District Manager.
Process defectives/recalls and stock pulls accurately and promptly, ensuring proper labeling and packing lists.
Maintain awareness of associate and guest safety, identify and address hazardous situations, and report injuries promptly.
Assist in maintaining store records/files in a neat and organized manner.
Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager.
Adhere to GameStop policies and procedures, including the Associate Handbook and the Code of Standards, Ethics & Conduct.
Adhere to all opening and closing procedures.
Qualifications
Must provide proof of identity and eligibility to legally work in the United States.
Must be at least 18 years old.
High school diploma or equivalent required; associate’s or accredited bachelor’s degree with emphasis in business, marketing, merchandising, or related field preferred.
At least 6 months of retail management experience preferred.
At least 2 years of retail sales, guest service, and/or management experience preferred.
Video game knowledge preferred.
Key Job Skills And Abilities
Outgoing and welcoming personality with strong people skills.
Provide genuine and individualized assistance to every guest during each visit.
Demonstrate clear verbal and written communication and listening skills, and bilingual English/Spanish speaking and writing skills preferred.
Achieve objectives in a fast‑paced, rapidly changing environment.
Work independently and within a team to perform all tasks promptly.
Meet associate performance expectations, including attendance, appearance, safety, and respectful workplace.
Operate POS computer system.
Basic mathematics (addition, subtraction, multiplication, division, currency) and alphabetizing skills.
Complete required paperwork properly.
Carry out instructions furnished in written, oral, or diagram form.
Execute financial tasks in strict accordance with company policy.
Work a flexible schedule, including nights, weekends, and some holidays; minimum of 3 days per week availability.
Constructively manage pressure and adapt to stressful situations without impacting guest interactions; be a creative problem solver.
Be reliable and trustworthy; always use good judgment.
Be able to work alone and move throughout the store unassisted for up to 12 hours per day.
Lift merchandise up to 30 lbs from ground level to a minimum height of 4 feet and perform other basic fine and gross motor skills.
Possess or acquire a working understanding of military ranks and insignia (applicable to stores on military bases).
Job descriptions are subject to change at any time based on business conditions/needs, including changes to the essential job duties, qualifications, and/or key job skills and abilities consistent with the position’s purpose.
GameStop provides equal employment opportunities to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Full-time store positions at GameStop are also eligible to participate in incentive programs, health benefits, paid time off, 401(k), employee discount and a casual work environment. Positions may also be eligible for a bonus and/or other incentives.
Pay
$19.69 - $23.69
Seniority level – Mid‑Senior level
Employment type – Full‑time
Job function – Sales and Business Development
Industry – Retail
Referrals increase your chances of interviewing at GameStop by 2x.
This position accepts applications on an ongoing basis. Candidates should express their interest by clicking APPLY.
#J-18808-Ljbffr