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Pyramid Global Hospitality

Front Desk Agent

Pyramid Global Hospitality, Miami, Florida, us, 33222

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Job Overview Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships. Our employment benefits include comprehensive health insurance, retirement plans, paid time off, on-site wellness programs, local discounts, and employee rates on hotel stays. We also provide ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

What You Will Have An Opportunity To Do We are looking for highly motivated individuals to join our Guest Services team as a Guest Services Agent. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive and throughout their stay. They assist with the unloading of guest’s luggage and provide a source of knowledge about the hotel, its amenities, and the local area as they escort the guest to their room. This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Your Role

Help guests discover their “Wanderlust” experience

Provide exceptional customer service by being engaging and taking sincere interest

Interact with all guests; the bell person/guest services attendant will welcome each guest to our hotel.

If guests are arriving by motor vehicle, you will open their door as you welcome them to the resort/hotel.

You will escort and orient the guest to the front desk for check-in.

You will park and retrieve guests’ vehicles as requested.

Upon check-in, you will escort the guests their luggage to their room, explaining our amenities and fun facts they should know about our hotel.

You will work together with other attendants to ensure each guest has a personalized experience and will “dive” to open the door for all guests.

Be the difference with all guest and employees and do more than just “the norm”.

What are we looking for?

At least one year in a customer service role with high guest interaction.

A valid driver’s license with no major infractions for 6 months.

Hospitality industry experience is a plus.

Ability to solve problems when they arise.

Ability to work in a team environment is a must.

Pleasant and helpful personality.

Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel.

A strong desire to make an impact on other people.

An outgoing and engaging personality.

Excellent verbal communication skills.

Ability to work in a fast‑paced setting.

Ability to stand for the duration of the shift.

Must be available to work various shifts including weekends and holidays.

Compensation $16 per hour.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

EEO Statement Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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