Arch Telecom
Retail Store Manager – New York, NY | E 116th St
3 days ago – Be among the first 25 applicants
Arch Telecom’s Retail Store Manager (RSM) works as the leader of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecom’s Core Values. Our RSMs lead by example as brand ambassadors, creating energy and excitement around our products and services. They demonstrate how to thrive in a fast‑paced fun environment where customer needs are their first focus. They immerse themselves in meaningful connections with customers by building new relationships and deepening existing ones. Their expertise in uncovering customer needs and passion to educate, demonstrate and recommend device and service solutions drives success.
What you’ll do in your role
Demonstrate how to help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in‑store.
Explore individual needs and provide hands‑on demonstrations of the latest and greatest technology in‑store.
Ensure the store meets or exceeds sales goals, overseeing all store functions from sales and inventory to the implementation of new store programs and initiatives.
Lead by example, selling to find personalized solutions beyond the bare‑bones device and service plan to keep customers connected to the people and lifestyle they love, including unique accessories and upcoming IoT devices.
Finally, make sure the store is always at its best.
Approach service and sales needs with patience, honesty and empathy.
Become proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate
How the ever‑expanding coverage stacks up in customers’ neighborhoods, providing lightning‑fast LTE network.
Why plans and services let customers live unlimited, feel the love, stay connected and go further.
How we’re redefining wireless, from device and account inspection to review and troubleshooting.
Complete trainings on in‑store experience, new skills and processes, knowledge of systems and reference resources.
Build relationships with and partner with employees across channels, including business and customer service to
Collectively own the customer experience and resolve issues, creating a seamless, run‑around‑free environment.
Successfully identify and hand off small business leads.
Develop strong peer relationships where everyone is accountable for the company’s success.
Be willing to have a good time while providing first‑class customer experience.
The Ideal Candidate Will Bring
Leadership.
Competitive drive and confidence to succeed in a fast‑paced sales environment.
Willingness to lead the team, sharing best practices while serving customers and providing resolutions to issues.
Adequate operational, financial and performance management effectiveness.
Amazing communication skills to your team and customers.
Prior wireless sales experience.
What’s in it for you
Employee Stock Ownership Program (ESOP).
Competitive salary pay.
Bonus earnings.
Automatic raises when reaching attainable milestones.
Exciting opportunities for career advancement.
A culture of care & excellence.
Health benefits for full‑time employees.
What “must haves” do you need?
Be at least 18 years of age.
Wireless sales experience.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 lbs.
Reliable transportation.
Full‑time (45 hours) availability.
Diversity & Inclusion is a foundational principle of Arch Telecom. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities we serve and result in a superior customer and employee experience. We embrace the diversity that makes our employees unique, and we welcome everyone to our team. YOU BE YOU!
Apply Now: www.archtelecom.net
Inquiries: Recruiting@archtelecom.net
#J-18808-Ljbffr
Arch Telecom’s Retail Store Manager (RSM) works as the leader of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecom’s Core Values. Our RSMs lead by example as brand ambassadors, creating energy and excitement around our products and services. They demonstrate how to thrive in a fast‑paced fun environment where customer needs are their first focus. They immerse themselves in meaningful connections with customers by building new relationships and deepening existing ones. Their expertise in uncovering customer needs and passion to educate, demonstrate and recommend device and service solutions drives success.
What you’ll do in your role
Demonstrate how to help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in‑store.
Explore individual needs and provide hands‑on demonstrations of the latest and greatest technology in‑store.
Ensure the store meets or exceeds sales goals, overseeing all store functions from sales and inventory to the implementation of new store programs and initiatives.
Lead by example, selling to find personalized solutions beyond the bare‑bones device and service plan to keep customers connected to the people and lifestyle they love, including unique accessories and upcoming IoT devices.
Finally, make sure the store is always at its best.
Approach service and sales needs with patience, honesty and empathy.
Become proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate
How the ever‑expanding coverage stacks up in customers’ neighborhoods, providing lightning‑fast LTE network.
Why plans and services let customers live unlimited, feel the love, stay connected and go further.
How we’re redefining wireless, from device and account inspection to review and troubleshooting.
Complete trainings on in‑store experience, new skills and processes, knowledge of systems and reference resources.
Build relationships with and partner with employees across channels, including business and customer service to
Collectively own the customer experience and resolve issues, creating a seamless, run‑around‑free environment.
Successfully identify and hand off small business leads.
Develop strong peer relationships where everyone is accountable for the company’s success.
Be willing to have a good time while providing first‑class customer experience.
The Ideal Candidate Will Bring
Leadership.
Competitive drive and confidence to succeed in a fast‑paced sales environment.
Willingness to lead the team, sharing best practices while serving customers and providing resolutions to issues.
Adequate operational, financial and performance management effectiveness.
Amazing communication skills to your team and customers.
Prior wireless sales experience.
What’s in it for you
Employee Stock Ownership Program (ESOP).
Competitive salary pay.
Bonus earnings.
Automatic raises when reaching attainable milestones.
Exciting opportunities for career advancement.
A culture of care & excellence.
Health benefits for full‑time employees.
What “must haves” do you need?
Be at least 18 years of age.
Wireless sales experience.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 lbs.
Reliable transportation.
Full‑time (45 hours) availability.
Diversity & Inclusion is a foundational principle of Arch Telecom. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities we serve and result in a superior customer and employee experience. We embrace the diversity that makes our employees unique, and we welcome everyone to our team. YOU BE YOU!
Apply Now: www.archtelecom.net
Inquiries: Recruiting@archtelecom.net
#J-18808-Ljbffr