Arch Telecom
Retail Store Manager MERRITT ISLAND | E Merritt Island Cswy
Arch Telecom, Merritt Island, Florida, us, 32954
Retail Store Manager MERRITT ISLAND | E Merritt Island Cswy
Join to apply for the Retail Store Manager MERRITT ISLAND | E Merritt Island Cswy role at Arch Telecom.
Arch Telecom’s Retail Store Manager (RSM) works as the leader of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecom’s Core Values. Our RSMs are leading by example as brand ambassadors, creating energy and excitement around our products and services. They demonstrate how to thrive in a fast‑paced fun environment where customer needs are their first focus, immersing themselves in meaningful connections with our customers by building new and deepening existing relationships. Their expertise in uncovering our customers’ needs is paired with a passion to educate, demonstrate and recommend device and service solutions.
What you’ll do in your role?
Demonstrate how to help customers pick up where they left off in their shopping journey, whether online, through Customer Care, or in‑store.
Explore individual needs and provide hands‑on demonstrations of the latest and greatest technology in‑store.
Ensure your store meets or exceeds sales goals by overseeing all store functions, from sales and inventory to the implementation of new store programs and initiatives.
Lead by example, selling to find personalized solutions beyond the bare‑bones device and service plan to keep customers connected to the people and lifestyle they love, including unique accessories and up‑and‑coming Internet of Things (IoT) devices.
Make sure your store is always at its best.
Approaching service and sales needs with patience, honesty and empathy.
Become proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate:
How our ever‑expanding coverage stacks up in our customers’ neighborhood, providing them with a lightning‑fast LTE network.
Why plans and services will let our customers live unlimited, feel the love, stay connected and go further.
How we’re redefining how wireless is done, down to device and account inspection, review and troubleshooting.
Complete trainings on in‑store experience, new skills and processes, knowledge of systems and reference resources.
Build relationships with and partner with employees across channels, including business and customer service to:
Collectively own the customer experience and resolve issues, creating a seamless, run‑around‑free environment.
Successfully identify and handoff small business leads.
Develop strong peer relationships where we are all accountable for the company’s success.
Be willing to have a good time while providing first‑class customer experience.
The Ideal Candidate Will Bring
Leadership!
Competitive drive and confidence to succeed in a fast‑paced sales environment.
Willingness to lead your team, sharing best practices, while serving customers and providing resolutions to issues.
Effectiveness with operational, financial and performance management.
Amazing communication skills, to your team and customers.
Prior wireless sales experience.
What’s in it for you?
Employee Stock Ownership Program (ESOP)
Competitive salary pay
Bonus earnings
Automatic raises when reaching attainable milestones
Exciting opportunities for career advancement
A culture of care & excellence
Health benefits for full‑time employees
What ‘must haves’ do you need?
Be at least 18 years of age
Wireless sales experience
High school degree or GED
Ability to stand for long periods of time
Ability to lift objects weighing up to 25 lbs
Reliable transportation
Full‑time (45 hours) availability
Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience. We embrace the diversity that makes our employees unique, and we welcome everyone to our team. YOU BE YOU!
Apply Now: www.archtelecom.net
Inquiries: Recruiting@archtelecom.net
#J-18808-Ljbffr
Arch Telecom’s Retail Store Manager (RSM) works as the leader of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecom’s Core Values. Our RSMs are leading by example as brand ambassadors, creating energy and excitement around our products and services. They demonstrate how to thrive in a fast‑paced fun environment where customer needs are their first focus, immersing themselves in meaningful connections with our customers by building new and deepening existing relationships. Their expertise in uncovering our customers’ needs is paired with a passion to educate, demonstrate and recommend device and service solutions.
What you’ll do in your role?
Demonstrate how to help customers pick up where they left off in their shopping journey, whether online, through Customer Care, or in‑store.
Explore individual needs and provide hands‑on demonstrations of the latest and greatest technology in‑store.
Ensure your store meets or exceeds sales goals by overseeing all store functions, from sales and inventory to the implementation of new store programs and initiatives.
Lead by example, selling to find personalized solutions beyond the bare‑bones device and service plan to keep customers connected to the people and lifestyle they love, including unique accessories and up‑and‑coming Internet of Things (IoT) devices.
Make sure your store is always at its best.
Approaching service and sales needs with patience, honesty and empathy.
Become proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate:
How our ever‑expanding coverage stacks up in our customers’ neighborhood, providing them with a lightning‑fast LTE network.
Why plans and services will let our customers live unlimited, feel the love, stay connected and go further.
How we’re redefining how wireless is done, down to device and account inspection, review and troubleshooting.
Complete trainings on in‑store experience, new skills and processes, knowledge of systems and reference resources.
Build relationships with and partner with employees across channels, including business and customer service to:
Collectively own the customer experience and resolve issues, creating a seamless, run‑around‑free environment.
Successfully identify and handoff small business leads.
Develop strong peer relationships where we are all accountable for the company’s success.
Be willing to have a good time while providing first‑class customer experience.
The Ideal Candidate Will Bring
Leadership!
Competitive drive and confidence to succeed in a fast‑paced sales environment.
Willingness to lead your team, sharing best practices, while serving customers and providing resolutions to issues.
Effectiveness with operational, financial and performance management.
Amazing communication skills, to your team and customers.
Prior wireless sales experience.
What’s in it for you?
Employee Stock Ownership Program (ESOP)
Competitive salary pay
Bonus earnings
Automatic raises when reaching attainable milestones
Exciting opportunities for career advancement
A culture of care & excellence
Health benefits for full‑time employees
What ‘must haves’ do you need?
Be at least 18 years of age
Wireless sales experience
High school degree or GED
Ability to stand for long periods of time
Ability to lift objects weighing up to 25 lbs
Reliable transportation
Full‑time (45 hours) availability
Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience. We embrace the diversity that makes our employees unique, and we welcome everyone to our team. YOU BE YOU!
Apply Now: www.archtelecom.net
Inquiries: Recruiting@archtelecom.net
#J-18808-Ljbffr