TK Elevator
Associate Project Manager- Strategic Accounts (Seattle/Salt Lake City)
TK Elevator, Salt Lake City, Utah, United States, 84193
Associate Project Manager- Strategic Accounts (Seattle/Salt Lake City)
TK Elevator invites an experienced Associate Project Manager- Strategic Accounts to serve as the primary liaison for large, multi-state customer accounts spanning multiple operational areas. The role is responsible for managing and coordinating all aspects of customer engagement to ensure exceptional satisfaction and compliance with Service Level Agreements (SLAs).
Responsibilities
Act as the main point of contact for customer engagement across multi‑state accounts.
Review preventive maintenance (PM) tickets and callbacks daily to ensure timely resolution.
Provide customers with a daily ‘down car’ list for each location and schedule repairs to restore service promptly.
Schedule and communicate all repairs (billable and non‑billable) with customers and branches.
Support scheduling of generator and fire service testing to maintain compliance.
Review all invoices and billings prior to submission; perform audits for accuracy.
Gather and manage purchase orders (POs) from customers on weekly, monthly, quarterly, and annual cycles.
Ensure SLA compliance across the entire portfolio and manage all testing requirements.
Coordinate and attend weekly, monthly, and quarterly meetings with customers and branch teams; document and distribute meeting minutes.
Provide monthly performance and compliance reports for each customer’s location.
Manage collections and accounts receivable (AR) for assigned accounts.
Support branch teams with customer service needs and change requests (CRs).
Direct superintendents and operations managers to complete maintenance per SLA requirements.
Track all communications, meeting minutes, and updates via Smartsheet or similar platforms for customer visibility.
Drive proactive communication to eliminate customer complaints related to poor responsiveness.
Perform other duties as assigned.
Qualifications
Bachelor’s degree or equivalent work experience in the elevator/construction industry.
Knowledge of elevator equipment, construction industry practices, and installation procedures.
Strong communication and interpersonal skills; ability to present information and respond to questions from management and customers.
Ability to analyze data, establish facts, and draw valid conclusions.
Proficiency in interpreting technical drawings, specifications, and mathematical diagrams.
Experience managing multiple priorities in a fast‑paced environment.
Understanding of local, state, and federal code requirements across multiple U.S. regions.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
Benefits
Medical, dental, and vision coverage.
Flexible spending accounts (FSA) and Health Savings Account (HSA).
Company‑paid short‑ and long‑term disability insurance.
Company‑paid basic life insurance and AD&D.
Optional life and AD&D coverage; optional spouse and dependent life insurance.
Identity theft protection and Pet insurance.
Company‑paid Employee Assistance Program (EAP).
Tuition reimbursement.
401(k) retirement savings plan with company match (first 5% contributed).
15 days of vacation per year; 11 paid holidays; paid sick leave; up to six weeks paid parental leave (available after 90 days of full‑time employment).
To apply, click the
Apply Now
button. For additional questions, email
Elevatorjobs.AMS@tkelevator.com .
#J-18808-Ljbffr
Responsibilities
Act as the main point of contact for customer engagement across multi‑state accounts.
Review preventive maintenance (PM) tickets and callbacks daily to ensure timely resolution.
Provide customers with a daily ‘down car’ list for each location and schedule repairs to restore service promptly.
Schedule and communicate all repairs (billable and non‑billable) with customers and branches.
Support scheduling of generator and fire service testing to maintain compliance.
Review all invoices and billings prior to submission; perform audits for accuracy.
Gather and manage purchase orders (POs) from customers on weekly, monthly, quarterly, and annual cycles.
Ensure SLA compliance across the entire portfolio and manage all testing requirements.
Coordinate and attend weekly, monthly, and quarterly meetings with customers and branch teams; document and distribute meeting minutes.
Provide monthly performance and compliance reports for each customer’s location.
Manage collections and accounts receivable (AR) for assigned accounts.
Support branch teams with customer service needs and change requests (CRs).
Direct superintendents and operations managers to complete maintenance per SLA requirements.
Track all communications, meeting minutes, and updates via Smartsheet or similar platforms for customer visibility.
Drive proactive communication to eliminate customer complaints related to poor responsiveness.
Perform other duties as assigned.
Qualifications
Bachelor’s degree or equivalent work experience in the elevator/construction industry.
Knowledge of elevator equipment, construction industry practices, and installation procedures.
Strong communication and interpersonal skills; ability to present information and respond to questions from management and customers.
Ability to analyze data, establish facts, and draw valid conclusions.
Proficiency in interpreting technical drawings, specifications, and mathematical diagrams.
Experience managing multiple priorities in a fast‑paced environment.
Understanding of local, state, and federal code requirements across multiple U.S. regions.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
Benefits
Medical, dental, and vision coverage.
Flexible spending accounts (FSA) and Health Savings Account (HSA).
Company‑paid short‑ and long‑term disability insurance.
Company‑paid basic life insurance and AD&D.
Optional life and AD&D coverage; optional spouse and dependent life insurance.
Identity theft protection and Pet insurance.
Company‑paid Employee Assistance Program (EAP).
Tuition reimbursement.
401(k) retirement savings plan with company match (first 5% contributed).
15 days of vacation per year; 11 paid holidays; paid sick leave; up to six weeks paid parental leave (available after 90 days of full‑time employment).
To apply, click the
Apply Now
button. For additional questions, email
Elevatorjobs.AMS@tkelevator.com .
#J-18808-Ljbffr