PNC
Business Center Assistant Manager – PNC
Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Branch & Business Center Assistant Manager within PNC's Northwest Region Retail Banking organization, you will be based in our West Essex branch, West Caldwell, NJ.
Job Description
Accountable for the operational soundness of the branch and team, specifically the maintenance of security procedures, ensuring audit controls are followed and the support and adherence to compliance and regulatory guidelines. Manages service and operational aspects of a Branch & Business Center branch. Builds a high performing team through the attraction, onboarding, coaching and development of branch team members. Leads through influence and impacts a broad range of eco‑system partners in an omni channel environment. Drives revenue and loyalty through proactive interactions with clients.
Influences a range of eco‑system partners in an omni channel environment. Manages, coaches and executes a proactive client experience within an omni channel environment. Provides solutions and advice to improve client financial well‑being. Leads effective problem resolution.
Fosters a positive working environment that facilitates exceptional service and expanding profitable customer relationships. Grows branch revenue through acquisition and share‑of‑wallet growth of consumer and business households. Consistently inspects, supports and coaches the branded sales process to proactively achieve sales targets and customer loyalty.
Drives the employee engagement experience. Responsible for acquiring and retaining talent through the training, coaching and development of employees with a focus on bank protocol, operational processes, policies and procedures. Coaches employees to achieve performance and activity expectations. Leads the performance management process for direct reports.
Responsible for the Branch & Business Center risk process through proper oversight and adherence to regulatory, security and audit requirements. Trains and coaches team members with operational/risk activities and monitors adherence to policies and procedures. Exercises sound decision making to identify and mitigate potential risk. Manages operational, human capital, reputational and business risk through adherence to established policies and procedures.
Company Expectations
Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk – Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Manager Expectations
Include Intentionally – Cultivates diverse teams and inclusive workplaces to expand thinking.
Live the Values – Role models our values with transparency and courage.
Enable Change – Takes action to drive change and innovation that will transform our business.
Achieve Results – Takes personal ownership to deliver results. Empowers and trusts others in decision making.
Develop the Best – Raises the bar with every talent decision and guides the achievement of all employees and customers.
Qualifications Preferred Skills
Accountability
Banking
Client Counseling
Customer Experience (CX)
Customer Loyalty
Decision Making
People Management
Proactive Behavior
Results‑Oriented
Competencies
Branch Banking Services
Decision Making and Critical Thinking
Digital Awareness
Effective Communications
Managing Multiple Priorities
Sales Management
Selling
Work Experience
Roles at this level typically do not require a university / college degree, but do require related experience or product knowledge to accomplish primary duties. Typically requires 3+ years of related experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Education
Associate’s Degree
Certifications
No Required Certification(s)
Licenses
Candidates will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Pay Transparency Base Salary: $47,500.00 – $112,700.00
Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.
Application Window Generally, this opening is expected to be posted for two business days from 01/06/2026, although it may be longer with business discretion.
Benefits Health and Wellness, Dental, Vision, Life Insurance, Disability Protection, 401(k) with PNC match, pension and stock purchase plans, dependent care, child/elder care, adoption, surrogacy, doula reimbursement, educational assistance, wellness program, paid time off, maternity/parental leave, holidays, seasonal days, vacation days, service years.
More details at Your PNC Total Rewards.
Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say “Workday” for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
This position is subject to the requirements of Section 19 of the FDIA and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
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At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Branch & Business Center Assistant Manager within PNC's Northwest Region Retail Banking organization, you will be based in our West Essex branch, West Caldwell, NJ.
Job Description
Accountable for the operational soundness of the branch and team, specifically the maintenance of security procedures, ensuring audit controls are followed and the support and adherence to compliance and regulatory guidelines. Manages service and operational aspects of a Branch & Business Center branch. Builds a high performing team through the attraction, onboarding, coaching and development of branch team members. Leads through influence and impacts a broad range of eco‑system partners in an omni channel environment. Drives revenue and loyalty through proactive interactions with clients.
Influences a range of eco‑system partners in an omni channel environment. Manages, coaches and executes a proactive client experience within an omni channel environment. Provides solutions and advice to improve client financial well‑being. Leads effective problem resolution.
Fosters a positive working environment that facilitates exceptional service and expanding profitable customer relationships. Grows branch revenue through acquisition and share‑of‑wallet growth of consumer and business households. Consistently inspects, supports and coaches the branded sales process to proactively achieve sales targets and customer loyalty.
Drives the employee engagement experience. Responsible for acquiring and retaining talent through the training, coaching and development of employees with a focus on bank protocol, operational processes, policies and procedures. Coaches employees to achieve performance and activity expectations. Leads the performance management process for direct reports.
Responsible for the Branch & Business Center risk process through proper oversight and adherence to regulatory, security and audit requirements. Trains and coaches team members with operational/risk activities and monitors adherence to policies and procedures. Exercises sound decision making to identify and mitigate potential risk. Manages operational, human capital, reputational and business risk through adherence to established policies and procedures.
Company Expectations
Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk – Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Manager Expectations
Include Intentionally – Cultivates diverse teams and inclusive workplaces to expand thinking.
Live the Values – Role models our values with transparency and courage.
Enable Change – Takes action to drive change and innovation that will transform our business.
Achieve Results – Takes personal ownership to deliver results. Empowers and trusts others in decision making.
Develop the Best – Raises the bar with every talent decision and guides the achievement of all employees and customers.
Qualifications Preferred Skills
Accountability
Banking
Client Counseling
Customer Experience (CX)
Customer Loyalty
Decision Making
People Management
Proactive Behavior
Results‑Oriented
Competencies
Branch Banking Services
Decision Making and Critical Thinking
Digital Awareness
Effective Communications
Managing Multiple Priorities
Sales Management
Selling
Work Experience
Roles at this level typically do not require a university / college degree, but do require related experience or product knowledge to accomplish primary duties. Typically requires 3+ years of related experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Education
Associate’s Degree
Certifications
No Required Certification(s)
Licenses
Candidates will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Pay Transparency Base Salary: $47,500.00 – $112,700.00
Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.
Application Window Generally, this opening is expected to be posted for two business days from 01/06/2026, although it may be longer with business discretion.
Benefits Health and Wellness, Dental, Vision, Life Insurance, Disability Protection, 401(k) with PNC match, pension and stock purchase plans, dependent care, child/elder care, adoption, surrogacy, doula reimbursement, educational assistance, wellness program, paid time off, maternity/parental leave, holidays, seasonal days, vacation days, service years.
More details at Your PNC Total Rewards.
Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say “Workday” for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
This position is subject to the requirements of Section 19 of the FDIA and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
#J-18808-Ljbffr