Tri-State Bobcat
Overview
Compensation:
$28-$37/hr. · Overtime after 40 hours Schedule:
Full-time · Monday-Friday 7:30am-5pm · Rotating Saturdays 8am-12pm Tri-State Bobcat is seeking an experienced Service and Rental Manager to join the team at our Hudson location. This role is key to ensuring the department runs efficiently and profitably, with a focus on outstanding customer service, timely high-quality repairs and invoicing. You will manage a team of technicians, coordinate closely with other departments, and drive continuous improvement in service operations.
Key Responsibilities
Oversee daily operations of the service department and rental fleet
Manage workload and efficiency of service technicians
Create, assign, and track service work orders to ensure timely completion
Provide accurate repair estimates and communicate job status updates to customers
Ensure proper documentation, invoicing, and quality control on all service jobs
Maintain an organized and efficient service yard and rental lot
Supervise equipment check-in/check-out procedures and post-rental inspections
Monitor and manage rental inventory, availability, and utilization rates
Coordinate maintenance and turnaround of returned rental equipment
Ensure compliance with rental policies, pricing structures, and procedures
Train and support team members on customer service, safety, and equipment use
Collaborate with sales and parts departments to support customer needs
Ensure a clean, safe, and OSHA-compliant work environment
Monitor customer feedback and implement service improvements
Stay current on equipment specifications and technologies through vendor training
Lead, motivate, and develop team members to maintain high performance
Analyze department performance and identify opportunities for operational improvement
Qualifications
At least 2 years of experience working with equipment operations, service, or rental
High school diploma or equivalent required
Strong mechanical aptitude with the ability to understand equipment functionality
Excellent customer service and communication skills
High attention to detail and strong organizational abilities
Proven ability to prioritize tasks and manage time effectively in a fast-paced environment
Proficient in Microsoft Office (Word, Excel, Outlook)
Experience with CDK/Intellidealer systems is a plus
Benefits
Health, Dental & Vision Insurance
Company-paid Life & AD&D, plus supplemental options
401(k) with company match
7 paid holidays
Competitive pay with strong bonus potential
Paid manufacturer and industry training
Career advancement opportunities within a growing organization
Employee Assistance Program
About Tri-State Bobcat Tri-State Bobcat is a leading regional provider of compact construction equipment and outdoor power solutions. We pride ourselves on strong customer relationships, high-quality products, and a culture that supports growth and professional success.
Tri-State Bobcat is an Equal Opportunity Employer.
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Compensation:
$28-$37/hr. · Overtime after 40 hours Schedule:
Full-time · Monday-Friday 7:30am-5pm · Rotating Saturdays 8am-12pm Tri-State Bobcat is seeking an experienced Service and Rental Manager to join the team at our Hudson location. This role is key to ensuring the department runs efficiently and profitably, with a focus on outstanding customer service, timely high-quality repairs and invoicing. You will manage a team of technicians, coordinate closely with other departments, and drive continuous improvement in service operations.
Key Responsibilities
Oversee daily operations of the service department and rental fleet
Manage workload and efficiency of service technicians
Create, assign, and track service work orders to ensure timely completion
Provide accurate repair estimates and communicate job status updates to customers
Ensure proper documentation, invoicing, and quality control on all service jobs
Maintain an organized and efficient service yard and rental lot
Supervise equipment check-in/check-out procedures and post-rental inspections
Monitor and manage rental inventory, availability, and utilization rates
Coordinate maintenance and turnaround of returned rental equipment
Ensure compliance with rental policies, pricing structures, and procedures
Train and support team members on customer service, safety, and equipment use
Collaborate with sales and parts departments to support customer needs
Ensure a clean, safe, and OSHA-compliant work environment
Monitor customer feedback and implement service improvements
Stay current on equipment specifications and technologies through vendor training
Lead, motivate, and develop team members to maintain high performance
Analyze department performance and identify opportunities for operational improvement
Qualifications
At least 2 years of experience working with equipment operations, service, or rental
High school diploma or equivalent required
Strong mechanical aptitude with the ability to understand equipment functionality
Excellent customer service and communication skills
High attention to detail and strong organizational abilities
Proven ability to prioritize tasks and manage time effectively in a fast-paced environment
Proficient in Microsoft Office (Word, Excel, Outlook)
Experience with CDK/Intellidealer systems is a plus
Benefits
Health, Dental & Vision Insurance
Company-paid Life & AD&D, plus supplemental options
401(k) with company match
7 paid holidays
Competitive pay with strong bonus potential
Paid manufacturer and industry training
Career advancement opportunities within a growing organization
Employee Assistance Program
About Tri-State Bobcat Tri-State Bobcat is a leading regional provider of compact construction equipment and outdoor power solutions. We pride ourselves on strong customer relationships, high-quality products, and a culture that supports growth and professional success.
Tri-State Bobcat is an Equal Opportunity Employer.
#J-18808-Ljbffr