Noble House Hotels & Resorts
Restaurant General Manager - Club
Noble House Hotels & Resorts, Naples, Florida, United States, 33939
Restaurant General Manager - Club at Noble House Hotels & Resorts
The role offers the opportunity to lead service excellence at LaPlaya Beach Club, a premium private beach restaurant located in Naples, Florida.
Key Responsibilities
Customer Service Excellence: Ensure that members receive the highest level of service and satisfaction. This includes managing the dining experience, addressing member complaints, and ensuring that staff are attentive and knowledgeable about the menu and wine pairings.
Team Management: Recruit, train, and supervise staff, including servers, hosts, and kitchen personnel. Conduct performance evaluations and provide ongoing training to maintain service standards.
Financial Oversight: Manage the Club's restaurant operations budget, including forecasting sales, controlling costs, and analyzing financial reports. Ensure profitability by monitoring expenses and implementing cost‑saving measures.
Operational Efficiency: Oversee daily operations to ensure smooth functioning, including managing reservations, coordinating with the kitchen, and ensuring compliance with health and safety regulations.
Vendor and Inventory Management: Manage relationships with suppliers and vendors to ensure quality ingredients and supplies. Monitor inventory levels and place orders as necessary to maintain stock without over-ordering.
Promotion: Work cross-functionally with the Club Sales and Marketing Team, and Culinary to promote member events, wine tastings, and seasonal menus. This may include organizing special events, wine tastings, or seasonal menus.
Conflict Resolution: Address and resolve conflicts among staff or between staff and customers to maintain a positive work environment and ensure customer satisfaction.
Quality Control: Regularly inspect the dining area, kitchen, and restrooms to ensure cleanliness and adherence to health standards. Ensure that food presentation and quality meet the restaurant's high standards.
Requirements
A minimum of 3-5 years management experience in fine dining restaurant management.
Attend and participate in-services as required by federal, state, and company requirements.
Must be able to communicate to guests, and resolve issues in an expedient manner.
Must be detail-oriented, to ensure the restaurant and team meet the standards of excellence expected by our guests.
Must be available to work weekends, evenings and holidays.
Ability to stand for extended periods of time, work long hours as needed, and lift up to 25 pounds.
Equal Employment Opportunity Statement: LaPlaya Beach and Golf Resort encourages individuals of all ethnic, racial, socioeconomic backgrounds to apply for this position. LaPlaya Beach and Golf Resort is committed to providing equal employment opportunities to all qualified individuals and does not discriminate on the basis of race, colour, ethnicity, religion, sex, gender identity, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics (or those of a family member) or any other basis prohibited by applicable law.
The Offer Competitive compensation package including a base salary of $90,000, medical/dental/vision coverage, LTD/STD, life insurance, PTO, 401(k), complimentary meals, resort discounts, pay on demand, company-provided training and certifications, tuition reimbursement, and more.
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The role offers the opportunity to lead service excellence at LaPlaya Beach Club, a premium private beach restaurant located in Naples, Florida.
Key Responsibilities
Customer Service Excellence: Ensure that members receive the highest level of service and satisfaction. This includes managing the dining experience, addressing member complaints, and ensuring that staff are attentive and knowledgeable about the menu and wine pairings.
Team Management: Recruit, train, and supervise staff, including servers, hosts, and kitchen personnel. Conduct performance evaluations and provide ongoing training to maintain service standards.
Financial Oversight: Manage the Club's restaurant operations budget, including forecasting sales, controlling costs, and analyzing financial reports. Ensure profitability by monitoring expenses and implementing cost‑saving measures.
Operational Efficiency: Oversee daily operations to ensure smooth functioning, including managing reservations, coordinating with the kitchen, and ensuring compliance with health and safety regulations.
Vendor and Inventory Management: Manage relationships with suppliers and vendors to ensure quality ingredients and supplies. Monitor inventory levels and place orders as necessary to maintain stock without over-ordering.
Promotion: Work cross-functionally with the Club Sales and Marketing Team, and Culinary to promote member events, wine tastings, and seasonal menus. This may include organizing special events, wine tastings, or seasonal menus.
Conflict Resolution: Address and resolve conflicts among staff or between staff and customers to maintain a positive work environment and ensure customer satisfaction.
Quality Control: Regularly inspect the dining area, kitchen, and restrooms to ensure cleanliness and adherence to health standards. Ensure that food presentation and quality meet the restaurant's high standards.
Requirements
A minimum of 3-5 years management experience in fine dining restaurant management.
Attend and participate in-services as required by federal, state, and company requirements.
Must be able to communicate to guests, and resolve issues in an expedient manner.
Must be detail-oriented, to ensure the restaurant and team meet the standards of excellence expected by our guests.
Must be available to work weekends, evenings and holidays.
Ability to stand for extended periods of time, work long hours as needed, and lift up to 25 pounds.
Equal Employment Opportunity Statement: LaPlaya Beach and Golf Resort encourages individuals of all ethnic, racial, socioeconomic backgrounds to apply for this position. LaPlaya Beach and Golf Resort is committed to providing equal employment opportunities to all qualified individuals and does not discriminate on the basis of race, colour, ethnicity, religion, sex, gender identity, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics (or those of a family member) or any other basis prohibited by applicable law.
The Offer Competitive compensation package including a base salary of $90,000, medical/dental/vision coverage, LTD/STD, life insurance, PTO, 401(k), complimentary meals, resort discounts, pay on demand, company-provided training and certifications, tuition reimbursement, and more.
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