NPO USA Inc
Deskside Tech - Local End User Support
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Deskside Tech - Local End User Support
role at
NPO USA Inc .
Who We Are NPO USA Inc. stands at the forefront of Information Technology services, offering a comprehensive suite of solutions designed to empower businesses across the globe. Our expertise spans across several critical domains: Cloud Solutions, IT Management, Cybersecurity, and Data Governance and Analytics.
What You Will Do
The Deskside Technician will provide deskside support to end-users on a Single Point of Contact project and will be located onsite at our client location.
You will be a member of a team that interfaces with a support center and a customer IT support team to achieve deliverables supporting the end users.
A strong emphasis is placed on providing a timely resolution to support requests and a high level of quality customer service. Ideal candidates should be very self‑motivated due to the independent nature and responsibility of the environment, and capable of providing installation and upgrading services of hardware and software.
Diagnosing end‑user system failures and implementing repair solutions, including printer and other peripheral device failures.
Troubleshooting network devices to ensure connectivity from the PC to the network.
What You Need To Succeed
Two to three years of deskside support experience, including the ability to fix printers, desktops, and laptops.
Excellent troubleshooting capability: experience in using DHCP, DNS, IPCONFIG and its switches, BitLocker and the BitLocker Command Console.
Wired and wireless network experience, with a history of responding to service requests and trouble incidents.
Ability to communicate technical information to non‑technical audiences; excellent verbal and written communication skills; solid documentation skills.
Ability to complete assignments with minimal supervision and search internally or externally for support information.
Team and customer‑oriented attitude, excellent attendance and schedule adherence history.
Physical ability to walk, bend and perform labor‑related duties of connecting computer equipment; ability to lift up to 50 lbs when moving electronic equipment.
What You’ll Get
Work with brilliant minds, often within a global capacity.
Comprehensive benefits package that includes 401(k), paid time off, medical, dental, and vision insurance.
Seniority level: Entry level | Employment type: Full‑time | Job function: Information Technology | Industries: IT Services and IT Consulting
Referrals increase your chances of interviewing at NPO USA Inc by 2x.
Contact hiring@npousa.com
About NPO USA If you are smart and curious about new things, we are looking for you: this is an exciting opportunity to work, learn and acquire new skills!
#J-18808-Ljbffr
Deskside Tech - Local End User Support
role at
NPO USA Inc .
Who We Are NPO USA Inc. stands at the forefront of Information Technology services, offering a comprehensive suite of solutions designed to empower businesses across the globe. Our expertise spans across several critical domains: Cloud Solutions, IT Management, Cybersecurity, and Data Governance and Analytics.
What You Will Do
The Deskside Technician will provide deskside support to end-users on a Single Point of Contact project and will be located onsite at our client location.
You will be a member of a team that interfaces with a support center and a customer IT support team to achieve deliverables supporting the end users.
A strong emphasis is placed on providing a timely resolution to support requests and a high level of quality customer service. Ideal candidates should be very self‑motivated due to the independent nature and responsibility of the environment, and capable of providing installation and upgrading services of hardware and software.
Diagnosing end‑user system failures and implementing repair solutions, including printer and other peripheral device failures.
Troubleshooting network devices to ensure connectivity from the PC to the network.
What You Need To Succeed
Two to three years of deskside support experience, including the ability to fix printers, desktops, and laptops.
Excellent troubleshooting capability: experience in using DHCP, DNS, IPCONFIG and its switches, BitLocker and the BitLocker Command Console.
Wired and wireless network experience, with a history of responding to service requests and trouble incidents.
Ability to communicate technical information to non‑technical audiences; excellent verbal and written communication skills; solid documentation skills.
Ability to complete assignments with minimal supervision and search internally or externally for support information.
Team and customer‑oriented attitude, excellent attendance and schedule adherence history.
Physical ability to walk, bend and perform labor‑related duties of connecting computer equipment; ability to lift up to 50 lbs when moving electronic equipment.
What You’ll Get
Work with brilliant minds, often within a global capacity.
Comprehensive benefits package that includes 401(k), paid time off, medical, dental, and vision insurance.
Seniority level: Entry level | Employment type: Full‑time | Job function: Information Technology | Industries: IT Services and IT Consulting
Referrals increase your chances of interviewing at NPO USA Inc by 2x.
Contact hiring@npousa.com
About NPO USA If you are smart and curious about new things, we are looking for you: this is an exciting opportunity to work, learn and acquire new skills!
#J-18808-Ljbffr