Healthcare Outcomes Performance Co. (HOPCo)
Ancillary Front Office Representative
Healthcare Outcomes Performance Co. (HOPCo), Jacksonville, Florida, United States, 32290
Ancillary Front Office Representative
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Healthcare Outcomes Performance Co. (HOPCo)
Full-Time | Jacksonville, FL – Herschel Location
Since 2001, Southeast Orthopedic Specialists has been the region’s trusted leader in orthopedic medicine—delivering five-star care that changes lives every day. As the largest private orthopedic practice in Northeast Florida, we proudly set the standard for excellence, trusted by thousands of patients each year. Our mission is simple: provide industry‑leading care today while continuing to grow and shape the future of medicine for tomorrow.
What We Offer
Competitive health & welfare benefits + HSA
Monthly stipend for extra coverage
401(k) with company match
24/7 Employee Assistance Program
PTO, paid holidays, and appreciation events
What You’ll Do
Greet patients promptly, check them in through the scheduling system, and notify providers of arrivals.
Collect and verify patient demographics, insurance details, authorizations, and required paperwork.
Process co‑pays, co‑insurance, past‑due balances, and establish payment plans as needed.
Accurately complete insurance verifications, explain billing/coverage to patients, and elevate complex cases.
Schedule follow‑ups and confirm referral/authorization requirements.
Scan and maintain updated patient documentation in the EMR system.
Balance and close cash drawer daily while maintaining financial accuracy.
Communicate wait times or delays to patients in a professional, empathetic manner.
Maintain confidentiality, professionalism, and adherence to HIPAA always.
Keep the front office organized, clean, and compliant with standard operating procedures.
What We’re Looking For
High school diploma/GED required; advanced education a plus.
Minimum 1 year of patient registration or medical office experience.
Knowledge of insurance rules/regulations, medical terminology, and HIPAA guidelines.
Strong customer service skills with the ability to de‑escalate frustrated patients.
Effective communicator with physicians, staff, patients, and families.
Proficient with Windows‑based computer systems and scheduling software.
Bilingual (English/Spanish) preferred; prior cash‑handling experience strongly desired.
This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.
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–
Healthcare Outcomes Performance Co. (HOPCo)
Full-Time | Jacksonville, FL – Herschel Location
Since 2001, Southeast Orthopedic Specialists has been the region’s trusted leader in orthopedic medicine—delivering five-star care that changes lives every day. As the largest private orthopedic practice in Northeast Florida, we proudly set the standard for excellence, trusted by thousands of patients each year. Our mission is simple: provide industry‑leading care today while continuing to grow and shape the future of medicine for tomorrow.
What We Offer
Competitive health & welfare benefits + HSA
Monthly stipend for extra coverage
401(k) with company match
24/7 Employee Assistance Program
PTO, paid holidays, and appreciation events
What You’ll Do
Greet patients promptly, check them in through the scheduling system, and notify providers of arrivals.
Collect and verify patient demographics, insurance details, authorizations, and required paperwork.
Process co‑pays, co‑insurance, past‑due balances, and establish payment plans as needed.
Accurately complete insurance verifications, explain billing/coverage to patients, and elevate complex cases.
Schedule follow‑ups and confirm referral/authorization requirements.
Scan and maintain updated patient documentation in the EMR system.
Balance and close cash drawer daily while maintaining financial accuracy.
Communicate wait times or delays to patients in a professional, empathetic manner.
Maintain confidentiality, professionalism, and adherence to HIPAA always.
Keep the front office organized, clean, and compliant with standard operating procedures.
What We’re Looking For
High school diploma/GED required; advanced education a plus.
Minimum 1 year of patient registration or medical office experience.
Knowledge of insurance rules/regulations, medical terminology, and HIPAA guidelines.
Strong customer service skills with the ability to de‑escalate frustrated patients.
Effective communicator with physicians, staff, patients, and families.
Proficient with Windows‑based computer systems and scheduling software.
Bilingual (English/Spanish) preferred; prior cash‑handling experience strongly desired.
This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.
#J-18808-Ljbffr