Right at Home Northern Virginia
Overnight Member Services Representative
Right at Home Northern Virginia, West Columbia, South Carolina, United States, 29172
Overnight Member Services Representative
Right at Home Northern Virginia is looking for an Overnight Member Services Representative. Job Summary
The Overnight Front Desk Associate will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. Benefits
401(k) 401(k) matching Employee discounts Opportunity for advancement Training & development Wellness resources Characteristics / The Ideal Candidate
Exhibit a positive and upbeat attitude. Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members. Be punctual, reliable, and dependable. Handle all interactions with diplomacy and exhibit a genuine motivation for helping others. Act with integrity and show respect to everyone around you. Exhibit strong communication skills and have an ability to listen and empathize. Inspire and motivate others to achieve their goals. Be a quick study with the ability to apply what you have learned during online and hands‑on training. About the Overnight Front Desk Associate Role
As an Overnight Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” member experience! Daily Responsibilities
Greet members/guests as they enter and exit the club; assist them with any questions or concerns as they check in. Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies. Resolve member concerns and, if necessary, elevate to a Manager. Answer phones in a friendly manner and assist callers with their inquiries. Perform membership related functions such as sign‑ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships. Perform prospective member calls and tours; assess their membership needs. Execute retail transactions with accuracy and drive sales goals. Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. Ensure restrooms are clean and sanitized, stocked and clutter‑free following the routine cleaning schedule. Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns. Promptly address maintenance and facility concerns such as broken and/or missing equipment. Qualifications / Requirements
Ability to pass a background check. Willing to become CPR/AED certified. Customer service background preferred. Basic computer proficiency. Upbeat and positive attitude. Punctuality and reliability is a must. Exceptional customer service skills; able to interact in a positive and professional manner with members and co‑workers, exceeding the member’s expectations. Strong listener with the ability to empathize and problem‑solve. Demonstrate diplomacy in all interactions while using appropriate behavior and language. Must be 18 years of age or older. Physical Demands
Continual standing and walking during shift. Continual talking in person or on the phone during shift. Ability to work 3rd shift (overnight). Must be able to occasionally lift up to 50 lbs. Will occasionally encounter toxic chemicals during shift. Additional Benefits
Career advancement opportunities. Weekly pay with monthly bonus opportunities. Black Card membership, employee perks, rewards, and discounts. Paid breaks. Paid time off. 401(k) & Roth Retirement savings plan (with employer match). Engaging team‑building competitions, sales contests, and social events. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
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Right at Home Northern Virginia is looking for an Overnight Member Services Representative. Job Summary
The Overnight Front Desk Associate will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. Benefits
401(k) 401(k) matching Employee discounts Opportunity for advancement Training & development Wellness resources Characteristics / The Ideal Candidate
Exhibit a positive and upbeat attitude. Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members. Be punctual, reliable, and dependable. Handle all interactions with diplomacy and exhibit a genuine motivation for helping others. Act with integrity and show respect to everyone around you. Exhibit strong communication skills and have an ability to listen and empathize. Inspire and motivate others to achieve their goals. Be a quick study with the ability to apply what you have learned during online and hands‑on training. About the Overnight Front Desk Associate Role
As an Overnight Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” member experience! Daily Responsibilities
Greet members/guests as they enter and exit the club; assist them with any questions or concerns as they check in. Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies. Resolve member concerns and, if necessary, elevate to a Manager. Answer phones in a friendly manner and assist callers with their inquiries. Perform membership related functions such as sign‑ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships. Perform prospective member calls and tours; assess their membership needs. Execute retail transactions with accuracy and drive sales goals. Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. Ensure restrooms are clean and sanitized, stocked and clutter‑free following the routine cleaning schedule. Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns. Promptly address maintenance and facility concerns such as broken and/or missing equipment. Qualifications / Requirements
Ability to pass a background check. Willing to become CPR/AED certified. Customer service background preferred. Basic computer proficiency. Upbeat and positive attitude. Punctuality and reliability is a must. Exceptional customer service skills; able to interact in a positive and professional manner with members and co‑workers, exceeding the member’s expectations. Strong listener with the ability to empathize and problem‑solve. Demonstrate diplomacy in all interactions while using appropriate behavior and language. Must be 18 years of age or older. Physical Demands
Continual standing and walking during shift. Continual talking in person or on the phone during shift. Ability to work 3rd shift (overnight). Must be able to occasionally lift up to 50 lbs. Will occasionally encounter toxic chemicals during shift. Additional Benefits
Career advancement opportunities. Weekly pay with monthly bonus opportunities. Black Card membership, employee perks, rewards, and discounts. Paid breaks. Paid time off. 401(k) & Roth Retirement savings plan (with employer match). Engaging team‑building competitions, sales contests, and social events. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
#J-18808-Ljbffr