The Dollywood Company
Merchandise Team Member - Dollywood's Splash Country - Seasonal
The Dollywood Company, Pigeon Forge, Tennessee, us, 37868
Overview
Merchandise Team Member - Dollywood's Splash Country - Seasonal Join to apply for the Merchandise Team Member role at The Dollywood Company. At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, located in the Great Smoky Mountains of East Tennessee. We are seeking candidates who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. Responsibilities
Must have proficient knowledge of all products/services available for sale to our guests Must be able to perform to standard Merchandise Selling Skills and guest interactions Assist in the training and development of all new hires or hosts new to those locations Operate cash register/POS system efficiently and in accordance with policy and procedures as outlined by Dollywood and Sales Audit Ensure all available inventory is stocked on the selling shelves and fully stocked nightly at close and prior to opening; follow all policy and procedures relating to Inventory Control Assist in the maintenance and daily operation of the shop by ensuring location cleanliness and display preparation functions are up to Dollywood standards Represent Dollywood in a positive manner by being friendly and courteous to guests; aim for 100% satisfaction with their park experience Get along with guests and co-workers while exhibiting a positive and personable disposition Communicate current needs of product ordering, equipment, functional supplies, or any issues preventing meeting company expectations to Immediate Supervisor Adhere to all Merchandise safety Guidelines and report safety issues to the immediate supervisor Support the immediate supervisor with actions aligned to attain location budgets for Sales and Profit Follow all Merchandise Operational Policies and Procedures effectively Stay up to date on all company and divisional communications through communication boards and binders Support and exhibit behaviors aligned with the Company Vision, Mission and Core Values Protect the privacy and security of guests and coworkers, including PCI compliance Qualifications
Education And Experience Required
Basic math skills Understand basic calculator and cash register/POS system Comprehend instructions and retain information Prior cash handling experience preferred Prior sales experience preferred Must be 15 years of age or older Knowledge, Skills, And Abilities
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work Must be self-motivated and disciplined Must be able to prioritize and complete work assignments on a timely basis Must maintain strict confidentiality and judgment regarding privileged information Must be committed to continuous improvement Must have professional appearance with good personal hygiene Must promote and support a team work environment by cooperating and helping co-workers Must be productive in a fast-paced environment Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills Able to comprehend instructions and retain information Able to perform duties consistent with creating a safe and secure environment for hosts and guests Able to be flexible and to handle frequent changes in priorities Able to add, subtract, multiply and divide with accuracy Must be able to effectively communicate with fellow Guests and Hosts using approved communication methods Able to tolerate various temperatures while working outdoors Able to meet the physical demands of the job Able to operate/drive a company vehicle with valid driver’s license and insurance Able to lift up to 50 lbs Able to tolerate temperatures of 0 to 140 degrees Finger dexterity sufficient to handle money, carry small merchandise items, and operate cash register/POS system Reading and writing skills sufficient to perform cash handling procedures and complete daily cash register reconciliation paperwork Ability to analyze and remember information and make decisions to operate the cash register and solve guests’ problems effectively Ability to display salesmanship qualities and create a favorable impression with guests Ability to use color and depth perception to arrange displays and locate merchandise Ability to tolerate noise and stress when serving large numbers of customers Ability to cooperate with fellow employees and accept frequent changes in work schedule and assignments Able to perform other duties as assigned Physical And Cognitive Requirements
Lifting and Carrying: up to 50 lbs with safe lifting Mobility: up to 13 hours of standing/walking, may travel to various areas on property Repetitive Movements: repetitive tasks may be required Environmental Conditions: work in varying weather conditions, indoors and outdoors Cognitive and Sensory Requirements: strong cognitive skills, critical thinking, problem solving, attention to detail, and effective communication The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world. Seniority level
Entry level Employment type
Seasonal Job function
Marketing and Sales Industries
Entertainment Providers
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Merchandise Team Member - Dollywood's Splash Country - Seasonal Join to apply for the Merchandise Team Member role at The Dollywood Company. At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, located in the Great Smoky Mountains of East Tennessee. We are seeking candidates who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. Responsibilities
Must have proficient knowledge of all products/services available for sale to our guests Must be able to perform to standard Merchandise Selling Skills and guest interactions Assist in the training and development of all new hires or hosts new to those locations Operate cash register/POS system efficiently and in accordance with policy and procedures as outlined by Dollywood and Sales Audit Ensure all available inventory is stocked on the selling shelves and fully stocked nightly at close and prior to opening; follow all policy and procedures relating to Inventory Control Assist in the maintenance and daily operation of the shop by ensuring location cleanliness and display preparation functions are up to Dollywood standards Represent Dollywood in a positive manner by being friendly and courteous to guests; aim for 100% satisfaction with their park experience Get along with guests and co-workers while exhibiting a positive and personable disposition Communicate current needs of product ordering, equipment, functional supplies, or any issues preventing meeting company expectations to Immediate Supervisor Adhere to all Merchandise safety Guidelines and report safety issues to the immediate supervisor Support the immediate supervisor with actions aligned to attain location budgets for Sales and Profit Follow all Merchandise Operational Policies and Procedures effectively Stay up to date on all company and divisional communications through communication boards and binders Support and exhibit behaviors aligned with the Company Vision, Mission and Core Values Protect the privacy and security of guests and coworkers, including PCI compliance Qualifications
Education And Experience Required
Basic math skills Understand basic calculator and cash register/POS system Comprehend instructions and retain information Prior cash handling experience preferred Prior sales experience preferred Must be 15 years of age or older Knowledge, Skills, And Abilities
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work Must be self-motivated and disciplined Must be able to prioritize and complete work assignments on a timely basis Must maintain strict confidentiality and judgment regarding privileged information Must be committed to continuous improvement Must have professional appearance with good personal hygiene Must promote and support a team work environment by cooperating and helping co-workers Must be productive in a fast-paced environment Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills Able to comprehend instructions and retain information Able to perform duties consistent with creating a safe and secure environment for hosts and guests Able to be flexible and to handle frequent changes in priorities Able to add, subtract, multiply and divide with accuracy Must be able to effectively communicate with fellow Guests and Hosts using approved communication methods Able to tolerate various temperatures while working outdoors Able to meet the physical demands of the job Able to operate/drive a company vehicle with valid driver’s license and insurance Able to lift up to 50 lbs Able to tolerate temperatures of 0 to 140 degrees Finger dexterity sufficient to handle money, carry small merchandise items, and operate cash register/POS system Reading and writing skills sufficient to perform cash handling procedures and complete daily cash register reconciliation paperwork Ability to analyze and remember information and make decisions to operate the cash register and solve guests’ problems effectively Ability to display salesmanship qualities and create a favorable impression with guests Ability to use color and depth perception to arrange displays and locate merchandise Ability to tolerate noise and stress when serving large numbers of customers Ability to cooperate with fellow employees and accept frequent changes in work schedule and assignments Able to perform other duties as assigned Physical And Cognitive Requirements
Lifting and Carrying: up to 50 lbs with safe lifting Mobility: up to 13 hours of standing/walking, may travel to various areas on property Repetitive Movements: repetitive tasks may be required Environmental Conditions: work in varying weather conditions, indoors and outdoors Cognitive and Sensory Requirements: strong cognitive skills, critical thinking, problem solving, attention to detail, and effective communication The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world. Seniority level
Entry level Employment type
Seasonal Job function
Marketing and Sales Industries
Entertainment Providers
#J-18808-Ljbffr