EOS Hospitality LLC
Hawks Cay Resort
61 Hawks Cay Blvd
Marathon, FL 33050, USA
The Concierge is a key ambassador of the Hawks Cay Resort experience, providing highly personalized, anticipatory service to guests. This role is responsible for creating memorable stays by arranging bespoke experiences, offering expert local knowledge, and ensuring every guest request is handled with discretion, efficiency, and exceptional attention to detail.
Key Responsibilities
Serve as the primary point of contact for guest inquiries, requests, and special arrangements
Deliver personalized recommendations for dining, entertainment, excursions, spa services, and cultural experiences
Coordinate reservations, transportation, private tours, and special events
Anticipate guest needs and proactively offer tailored services and experiences
Maintain strong relationships with local vendors, partners, and service providers
Handle guest concerns or issues with professionalism, empathy, and prompt resolution
Maintain accurate guest profiles, preferences, and request logs
Uphold resort standards for luxury service, confidentiality, and brand presentation
Collaborate with Front Desk, Housekeeping, Food & Beverage, and other departments to ensure seamless service
Qualifications & Skills
Previous experience in a luxury hotel or resort concierge or guest services role preferred
Exceptional communication and interpersonal skills
Strong knowledge of local attractions, dining, and cultural offerings
Ability to multitask and prioritize in a fast‑paced, high‑expectation environment
Discretion, professionalism, and a polished personal presentation
Proficiency in property management systems and concierge tools
Multilingual abilities are a strong advantage
Personal Attributes
Service‑oriented mindset with a passion for hospitality excellence
Calm, confident, and solution‑focused under pressure
Detail‑oriented with strong organizational skills
Warm, engaging, and culturally aware
Guest‑facing role requiring extended periods of standing and interaction
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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The Concierge is a key ambassador of the Hawks Cay Resort experience, providing highly personalized, anticipatory service to guests. This role is responsible for creating memorable stays by arranging bespoke experiences, offering expert local knowledge, and ensuring every guest request is handled with discretion, efficiency, and exceptional attention to detail.
Key Responsibilities
Serve as the primary point of contact for guest inquiries, requests, and special arrangements
Deliver personalized recommendations for dining, entertainment, excursions, spa services, and cultural experiences
Coordinate reservations, transportation, private tours, and special events
Anticipate guest needs and proactively offer tailored services and experiences
Maintain strong relationships with local vendors, partners, and service providers
Handle guest concerns or issues with professionalism, empathy, and prompt resolution
Maintain accurate guest profiles, preferences, and request logs
Uphold resort standards for luxury service, confidentiality, and brand presentation
Collaborate with Front Desk, Housekeeping, Food & Beverage, and other departments to ensure seamless service
Qualifications & Skills
Previous experience in a luxury hotel or resort concierge or guest services role preferred
Exceptional communication and interpersonal skills
Strong knowledge of local attractions, dining, and cultural offerings
Ability to multitask and prioritize in a fast‑paced, high‑expectation environment
Discretion, professionalism, and a polished personal presentation
Proficiency in property management systems and concierge tools
Multilingual abilities are a strong advantage
Personal Attributes
Service‑oriented mindset with a passion for hospitality excellence
Calm, confident, and solution‑focused under pressure
Detail‑oriented with strong organizational skills
Warm, engaging, and culturally aware
Guest‑facing role requiring extended periods of standing and interaction
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr