Inside Higher Ed
Student Desk Assistant
Location: Americus, Georgia
Job ID: 291040
Type: Temporary Part-Time
Job Summary: The Desk Assistant (DA) serves as the first point of contact for residents, guests, and visitors entering the residence hall. The desk assistant, a student position, maintains vigilant awareness of activity at night while providing a welcoming environment that shows concern for residents’ well‑being. This position plays a critical role in safety, customer service, and operations of Residential Life through administrative tasks and issue reporting.
Responsibilities Customer Service
Greet everyone who enters the building with a warm, professional demeanor.
Provide accurate and helpful information to residents, visitors, and callers.
Always maintain a positive attitude and respectful communication style.
Uphold community standards and respond to inquiries or concerns with care and urgency.
Administrative Duties
Check in and log guests using the StarRez system.
Verify resident and guest IDs upon entry into the building.
Enforce quiet hours in the lobbies of residence halls.
Maintain accurate and timely documentation of visitor check‑ins and incidents.
Assist with administrative duties as assigned by the Hall Director or professional staff.
Safety & Security
Monitor access to the residence hall, ensuring only authorized individuals enter.
Report any suspicious activity, policy violations, or facility issues immediately to professional staff or University Police.
Remain alert and vigilant during the shift to ensure a secure environment for all residents.
Ensure the main entrance doors are closed and always locked and remain unpropped for building security.
Professionalism
Arrive on schedule, on time and ready to work.
Wear appropriate professional attire and your assigned name tag during each shift.
Adhere to all University and departmental policies and expectations.
Maintain confidentiality of student information in accordance with FERPA guidelines.
Required Qualifications
Currently enrolled student in good academic and conduct standing.
Strong interpersonal and communication skills.
Ability to use computer systems, including StarRez and other platforms, as trained.
Reliable, punctual, and able to work independently.
Prior customer service experience is preferred but not required.
Preferred Qualifications
Has lived in the residence hall for one year.
Has and maintains a 2.3 cumulative grade point average.
In good judicial standing with the university.
Working Hours Desk Assistants are expected to work scheduled shifts, which may include evenings, weekends, and campus holidays. Flexibility during peak times (e.g., move‑in, homecoming, finals week) is essential.
Contact Information Phone: 229‑931‑2000
Email: hr@gsw.edu
Conditions of Employment Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating eligibility for employment with Georgia Southwestern State University, as determined by the university in its sole discretion, confirmation of the credentials and employment history reflected in application materials and, if applicable, a satisfactory credit check and drug screen.
Equal Employment Opportunity Georgia Southwestern State University is an equal opportunity employer. The University takes affirmative action to preclude discrimination in recruiting, transferring, training and terminating employees because of race, color, creed, age, sex, national origin, veterans status, disability or any other reason in accordance with applicable state and federal statutes, executive orders and other regulations that prohibit discriminatory employment practices.
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Job ID: 291040
Type: Temporary Part-Time
Job Summary: The Desk Assistant (DA) serves as the first point of contact for residents, guests, and visitors entering the residence hall. The desk assistant, a student position, maintains vigilant awareness of activity at night while providing a welcoming environment that shows concern for residents’ well‑being. This position plays a critical role in safety, customer service, and operations of Residential Life through administrative tasks and issue reporting.
Responsibilities Customer Service
Greet everyone who enters the building with a warm, professional demeanor.
Provide accurate and helpful information to residents, visitors, and callers.
Always maintain a positive attitude and respectful communication style.
Uphold community standards and respond to inquiries or concerns with care and urgency.
Administrative Duties
Check in and log guests using the StarRez system.
Verify resident and guest IDs upon entry into the building.
Enforce quiet hours in the lobbies of residence halls.
Maintain accurate and timely documentation of visitor check‑ins and incidents.
Assist with administrative duties as assigned by the Hall Director or professional staff.
Safety & Security
Monitor access to the residence hall, ensuring only authorized individuals enter.
Report any suspicious activity, policy violations, or facility issues immediately to professional staff or University Police.
Remain alert and vigilant during the shift to ensure a secure environment for all residents.
Ensure the main entrance doors are closed and always locked and remain unpropped for building security.
Professionalism
Arrive on schedule, on time and ready to work.
Wear appropriate professional attire and your assigned name tag during each shift.
Adhere to all University and departmental policies and expectations.
Maintain confidentiality of student information in accordance with FERPA guidelines.
Required Qualifications
Currently enrolled student in good academic and conduct standing.
Strong interpersonal and communication skills.
Ability to use computer systems, including StarRez and other platforms, as trained.
Reliable, punctual, and able to work independently.
Prior customer service experience is preferred but not required.
Preferred Qualifications
Has lived in the residence hall for one year.
Has and maintains a 2.3 cumulative grade point average.
In good judicial standing with the university.
Working Hours Desk Assistants are expected to work scheduled shifts, which may include evenings, weekends, and campus holidays. Flexibility during peak times (e.g., move‑in, homecoming, finals week) is essential.
Contact Information Phone: 229‑931‑2000
Email: hr@gsw.edu
Conditions of Employment Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating eligibility for employment with Georgia Southwestern State University, as determined by the university in its sole discretion, confirmation of the credentials and employment history reflected in application materials and, if applicable, a satisfactory credit check and drug screen.
Equal Employment Opportunity Georgia Southwestern State University is an equal opportunity employer. The University takes affirmative action to preclude discrimination in recruiting, transferring, training and terminating employees because of race, color, creed, age, sex, national origin, veterans status, disability or any other reason in accordance with applicable state and federal statutes, executive orders and other regulations that prohibit discriminatory employment practices.
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