Help Desk Technician

Base pay range $20.00/hr - $22.00/hr

4-5 days onsite each week in Petersburg, VA

Must Haves

Associate Degree and 2-3 years related experience

Operating Systems:

Proficiency in supporting Microsoft operating systems, specifically Windows 10 through the current Windows 11 OS and even our Mac Environment (Not required but a plus)

Remote Support:

Proven ability to provide technical assistance and resolve user concerns effectively in a remote environment and over the phone.

Helpdesk Tools:

Experience using standard Helpdesk remote support tools (Service Now). Not required but a Plus

Core Systems:

Familiarity with Active Directory for user and group management, proficiency with password reset tools, and working knowledge of Microsoft Office applications.

Plusses

Experience in a higher educational environment preferred

Bachelor's Degree

VSU Alumni

Seniority level

Associate

Employment type

Contract

Job function

Information Technology

Higher Education

Benefits

Medical insurance

Vision insurance

401(k)

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