Graves Hospitality
Front Desk Agent – Graves Hospitality
Location: 45 South 8th Street, Minneapolis, MN 55402
Telephone: (612) 677-1000 | Website: www.marriott.com | Managed by Graves Hospitality
Part‑time
Compensation: $17.00 per hour
Posted: January 8, 2026
Job Summary
Organize, confirm, process, and conduct all guest check‑ins/check‑outs, room reservations, requests, changes, and cancellations.
Secure payment; verify and adjust billing.
Process all guest requests and relay messages.
Print contingency lists to record all guests in case of emergency.
Ensure that any outstanding requests or problems from the previous day are prioritized and resolved.
Accept and record wake‑up call requests and deliver to appropriate department.
Count bank at the beginning and end of shift; secure bank.
Process all payment types, adjustment vouchers, paid‑outs, correction vouchers, and miscellaneous charges; provide change.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain confidentiality and protect company assets.
Welcome and acknowledge all guests, anticipate and address their service needs.
Assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones with appropriate etiquette.
Develop and maintain positive working relationships; support team to reach common goals.
Comply with quality assurance expectations and standards; work standing, sitting or walking for an extended period.
Perform other reasonable job duties as requested by Supervisors.
Job Requirements
Previous hotel front desk experience preferred.
FOSSE experience a plus.
Weekends and holidays – a MUST!
Reliable, friendly, and able to make guests feel welcomed and cared for.
Passionate about excellent customer service with thorough follow‑up and attention to detail; effective English communication skills.
Good mathematical and computer skills, including ability to use hotel software.
Able to stand for extended periods of time with ability to lift/pull up to 20 pounds.
Self‑managing, responsible, reliable individual knowledgeable on hotel departments and functions who can proactively work across departments.
Additional Information
Seniority level: Entry level
Employment type: Part-time
Job function: Management and Manufacturing
Industry: Hospitality
Referrals increase your chances of interviewing at Graves Hospitality by 2x.
Get notified about new Front Desk Representative jobs in Minneapolis, MN.
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Telephone: (612) 677-1000 | Website: www.marriott.com | Managed by Graves Hospitality
Part‑time
Compensation: $17.00 per hour
Posted: January 8, 2026
Job Summary
Organize, confirm, process, and conduct all guest check‑ins/check‑outs, room reservations, requests, changes, and cancellations.
Secure payment; verify and adjust billing.
Process all guest requests and relay messages.
Print contingency lists to record all guests in case of emergency.
Ensure that any outstanding requests or problems from the previous day are prioritized and resolved.
Accept and record wake‑up call requests and deliver to appropriate department.
Count bank at the beginning and end of shift; secure bank.
Process all payment types, adjustment vouchers, paid‑outs, correction vouchers, and miscellaneous charges; provide change.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain confidentiality and protect company assets.
Welcome and acknowledge all guests, anticipate and address their service needs.
Assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones with appropriate etiquette.
Develop and maintain positive working relationships; support team to reach common goals.
Comply with quality assurance expectations and standards; work standing, sitting or walking for an extended period.
Perform other reasonable job duties as requested by Supervisors.
Job Requirements
Previous hotel front desk experience preferred.
FOSSE experience a plus.
Weekends and holidays – a MUST!
Reliable, friendly, and able to make guests feel welcomed and cared for.
Passionate about excellent customer service with thorough follow‑up and attention to detail; effective English communication skills.
Good mathematical and computer skills, including ability to use hotel software.
Able to stand for extended periods of time with ability to lift/pull up to 20 pounds.
Self‑managing, responsible, reliable individual knowledgeable on hotel departments and functions who can proactively work across departments.
Additional Information
Seniority level: Entry level
Employment type: Part-time
Job function: Management and Manufacturing
Industry: Hospitality
Referrals increase your chances of interviewing at Graves Hospitality by 2x.
Get notified about new Front Desk Representative jobs in Minneapolis, MN.
#J-18808-Ljbffr