Trans-Tel Central LLC
Overview
We are seeking a detail-oriented Installation Scheduler to coordinate and schedule residential fiber internet installations. This role serves as the communication hub between customers, field technicians, and internal teams to ensure timely, efficient, and accurate installation appointments. Responsibilities
Schedule, confirm, and reschedule fiber-to-the-home installation appointments Coordinate daily routes and workloads for installation technicians Communicate appointment details and expectations clearly to customers Monitor technician availability, job status, and completion timelines Update scheduling systems Handle last-minute changes, cancellations, and service delays Resolve scheduling conflicts and escalate issues when necessary Qualifications
High school diploma or equivalent (Associate\'s degree preferred) 1+ year experience in scheduling, dispatch, or customer coordination (telecom or utilities preferred) Familiarity with fiber, telecom, or home service installations is a plus Strong organizational and multitasking skills Excellent verbal and written communication Ability to remain calm and professional in fast-paced environments Preferred Skills
Experience scheduling field technicians or contractors Problem-solving mindset and attention to detail Customer-focused approach Compensation & Benefits
Competitive hourly pay or salary (based on experience) Health, dental, and vision insurance Paid time off and holidays Growth opportunities within a growing fiber network Salary: $15 - $17 per hour
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We are seeking a detail-oriented Installation Scheduler to coordinate and schedule residential fiber internet installations. This role serves as the communication hub between customers, field technicians, and internal teams to ensure timely, efficient, and accurate installation appointments. Responsibilities
Schedule, confirm, and reschedule fiber-to-the-home installation appointments Coordinate daily routes and workloads for installation technicians Communicate appointment details and expectations clearly to customers Monitor technician availability, job status, and completion timelines Update scheduling systems Handle last-minute changes, cancellations, and service delays Resolve scheduling conflicts and escalate issues when necessary Qualifications
High school diploma or equivalent (Associate\'s degree preferred) 1+ year experience in scheduling, dispatch, or customer coordination (telecom or utilities preferred) Familiarity with fiber, telecom, or home service installations is a plus Strong organizational and multitasking skills Excellent verbal and written communication Ability to remain calm and professional in fast-paced environments Preferred Skills
Experience scheduling field technicians or contractors Problem-solving mindset and attention to detail Customer-focused approach Compensation & Benefits
Competitive hourly pay or salary (based on experience) Health, dental, and vision insurance Paid time off and holidays Growth opportunities within a growing fiber network Salary: $15 - $17 per hour
#J-18808-Ljbffr