Installation Scheduler

Installation Scheduler Job Summary We are seeking a detail-oriented Installation Scheduler to coordinate and schedule residential fiber internet installations. This role serves as the communication hub between customers, field technicians, and internal teams to ensure timely, efficient, and accurate installation appointments.

Key Responsibilities

Schedule, confirm, and reschedule fiber-to-the-home installation appointments

Coordinate daily routes and workloads for installation technicians

Communicate appointment details and expectations clearly to customers

Monitor technician availability, job status, and completion timelines

Update scheduling systems.

Handle last-minute changes, cancellations, and service delays

Resolve scheduling conflicts and elevate issues when necessary

Qualifications

High school diploma or equivalent (Associate's degree preferred)

1+ year experience in scheduling, dispatch, or customer coordination (telecom or utilities preferred)

Familiarity with fiber, telecom, or home service installations is a plus

Strong organizational and multitasking skills

Excellent verbal and written communication

Ability to remain calm and professional in fast-paced environments

Preferred Skills

Experience scheduling field technicians or contractors

Problem-solving mindset and attention to detail

Customer-focused approach

Compensation & Benefits

Competitive hourly pay or salary (based on experience)

Health, dental, and vision insurance

Paid time off and holidays

Growth opportunities within a growing fiber network

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