Memorial Healthcare System
Patient Financial Services Representative I - PT - Days - MRH
Memorial Healthcare System, Florida, New York, United States
At Memorial, we are dedicated to improving the health, well‑being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.
Summary The Patient Financial Services Representative (PFSR) serves as the first point of contact in greeting patients and guarantors in the hospital, ambulatory or medical office setting. The PFSR engages with the patient or guarantor to obtain pertinent information and answer any questions in an effort to ensure that all required demographic, financial, and insurance eligibility information is gathered and verified. Ensures all required notices and consent forms are signed accordingly.
Responsibilities
Verifies insurance benefits including obtaining insurance card(s) and confirms coverage is active.
Determines correct insurance filing order when multiple coverages are effective for that service.
Provides exceptional customer service and ensures all questions and concerns are addressed in a timely and courteous manner.
May guide the patient to appropriate destination for services.
Obtains pre‑certification and authorization.
May schedule walk‑in appointments for services offered.
May perform patient discharge functions—including, but not limited to, review of after‑visit summary (AVS), future appointment scheduling, and referrals.
Interviews patients and guarantors at the workstation or bedside to obtain all necessary information, including a copy of the patient or guarantor identification card.
Explains policies including all regulatory and financial consent forms; secures all required signatures.
Collects patient out‑of‑pocket responsibility per collection guidelines.
Provides patient estimates as requested.
Prepares and balances a daily deposit of all payment collections.
May confirm physician and prescription orders ensuring accuracy.
Competencies
Accountability
Accuracy & Quality
Customer Service
Effective Communication
Organization Skills
Patient and Family Centered Care
Problem Solving
Productivity
Responding to Change
Standards of Behavior
Team Work
Education and Certification Requirements High School Diploma or Equivalent (Required)
Additional Job Information Complexity of Work: Requires excellent communication skills, critical thinking skills, decisive judgment, and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Ability to work and build relationships collaboratively.
Required Work Experience: No experience required. One (1) year of related hospital, medical office, or customer service experience preferred.
Other Information: In Memorial Physician Group (specialty practices), additional responsibilities include obtaining specialty authorizations, authorization denial and peer‑to‑peer process, patient care navigation (e.g., surgical and procedural coordination and scheduling for patient‑specific populations), handling all incoming calls and physician and hospital back‑line, obtaining and confirming referrals. In the Hospital, additional responsibilities include placing identification band on patient after validation of identity, obtaining signatures for hospital‑specific regulatory forms, obtaining authorizations for walk‑in appointments, and determining when financial assistance is needed. In Memorial Primary Care, additional responsibilities include MIH‑MPC program patient referral, payment collection and eligibility scheduling, processing referral work‑quest and same‑day access requests, working with Patient Access Center on real‑time patient requests, and addressing prescription refill requests, patient advice requests through MyChart, and provider scheduling template.
Working Conditions and Physical Requirements
Bending and Stooping = 60%
Keyboard Entry = 100%
Lifting/Carrying Patients 35 Pounds or Greater = 60%
Lifting or Carrying 0–25 lbs Non‑Patient = 80%
Lifting or Carrying 26–75 lbs Non‑Patient = 80%
Reaching = 80%
Repetitive Movement Hand/Arm = 80%
Sitting = 80%
Squatting = 80%
Standing = 80%
Walking = 80%
Audible Speech = 80%
Hearing Acuity = 80%
Depth Perception = 80%
Absences of hazards such as asbestos, cytotoxic chemicals, dust, laser/high‑intensity lights, magnetic fields, needles/sharp objects, potential electric shock, unprotected heights, wet or slippery surfaces, and extreme heat/cold are specified with percentages accordingly.
Shift Days
Disclaimer This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.
Wages shown on independent job boards reflect market averages, not specific to any employer. We encourage candidates to talk to their Memorial Healthcare System recruiter to discuss actual pay rates, during the hiring process.
Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity.
Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, gender identity or expression, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law.
We are proud to offer Veteran’s Preference to former military, reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program.
Employment is subject to post‑offer, pre‑placement assessment, including drug testing.
If you need reasonable accommodation during the application process, please call 954‑276‑8340 (M‑F, 8 am‑5 pm) or email TalentAcquisitionCenter@mhs.net
#J-18808-Ljbffr
Summary The Patient Financial Services Representative (PFSR) serves as the first point of contact in greeting patients and guarantors in the hospital, ambulatory or medical office setting. The PFSR engages with the patient or guarantor to obtain pertinent information and answer any questions in an effort to ensure that all required demographic, financial, and insurance eligibility information is gathered and verified. Ensures all required notices and consent forms are signed accordingly.
Responsibilities
Verifies insurance benefits including obtaining insurance card(s) and confirms coverage is active.
Determines correct insurance filing order when multiple coverages are effective for that service.
Provides exceptional customer service and ensures all questions and concerns are addressed in a timely and courteous manner.
May guide the patient to appropriate destination for services.
Obtains pre‑certification and authorization.
May schedule walk‑in appointments for services offered.
May perform patient discharge functions—including, but not limited to, review of after‑visit summary (AVS), future appointment scheduling, and referrals.
Interviews patients and guarantors at the workstation or bedside to obtain all necessary information, including a copy of the patient or guarantor identification card.
Explains policies including all regulatory and financial consent forms; secures all required signatures.
Collects patient out‑of‑pocket responsibility per collection guidelines.
Provides patient estimates as requested.
Prepares and balances a daily deposit of all payment collections.
May confirm physician and prescription orders ensuring accuracy.
Competencies
Accountability
Accuracy & Quality
Customer Service
Effective Communication
Organization Skills
Patient and Family Centered Care
Problem Solving
Productivity
Responding to Change
Standards of Behavior
Team Work
Education and Certification Requirements High School Diploma or Equivalent (Required)
Additional Job Information Complexity of Work: Requires excellent communication skills, critical thinking skills, decisive judgment, and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Ability to work and build relationships collaboratively.
Required Work Experience: No experience required. One (1) year of related hospital, medical office, or customer service experience preferred.
Other Information: In Memorial Physician Group (specialty practices), additional responsibilities include obtaining specialty authorizations, authorization denial and peer‑to‑peer process, patient care navigation (e.g., surgical and procedural coordination and scheduling for patient‑specific populations), handling all incoming calls and physician and hospital back‑line, obtaining and confirming referrals. In the Hospital, additional responsibilities include placing identification band on patient after validation of identity, obtaining signatures for hospital‑specific regulatory forms, obtaining authorizations for walk‑in appointments, and determining when financial assistance is needed. In Memorial Primary Care, additional responsibilities include MIH‑MPC program patient referral, payment collection and eligibility scheduling, processing referral work‑quest and same‑day access requests, working with Patient Access Center on real‑time patient requests, and addressing prescription refill requests, patient advice requests through MyChart, and provider scheduling template.
Working Conditions and Physical Requirements
Bending and Stooping = 60%
Keyboard Entry = 100%
Lifting/Carrying Patients 35 Pounds or Greater = 60%
Lifting or Carrying 0–25 lbs Non‑Patient = 80%
Lifting or Carrying 26–75 lbs Non‑Patient = 80%
Reaching = 80%
Repetitive Movement Hand/Arm = 80%
Sitting = 80%
Squatting = 80%
Standing = 80%
Walking = 80%
Audible Speech = 80%
Hearing Acuity = 80%
Depth Perception = 80%
Absences of hazards such as asbestos, cytotoxic chemicals, dust, laser/high‑intensity lights, magnetic fields, needles/sharp objects, potential electric shock, unprotected heights, wet or slippery surfaces, and extreme heat/cold are specified with percentages accordingly.
Shift Days
Disclaimer This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.
Wages shown on independent job boards reflect market averages, not specific to any employer. We encourage candidates to talk to their Memorial Healthcare System recruiter to discuss actual pay rates, during the hiring process.
Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity.
Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, gender identity or expression, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law.
We are proud to offer Veteran’s Preference to former military, reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program.
Employment is subject to post‑offer, pre‑placement assessment, including drug testing.
If you need reasonable accommodation during the application process, please call 954‑276‑8340 (M‑F, 8 am‑5 pm) or email TalentAcquisitionCenter@mhs.net
#J-18808-Ljbffr