WebstaurantStore
Job Summary
The Outbound Team Lead maintains in-depth knowledge of our products and outbound procedures and stays in regular contact with the shift manager and peers in each department to meet daily goals. This position identifies operating issues and takes corrective action as needed; this includes receiving and providing clear directions and serving as a role model of our culture to effectively communicate with employees and drive engagement.
Responsibilities
Assist leadership in overseeing daily operations in the department to ensure a high level of productivity and quality while achieving operating goals; promote team adherence to Company policies and procedures
Work closely with leadership to monitor and provide consistent feedback to employees on individual and team performance on a daily, weekly, and monthly basis
In collaboration with leadership, conduct daily team meetings to update employees on work expectations, task assignments, best practices and operating expectations
Clearly communicate team goals, resolve problems as they arise, and answer any related questions
Assist with developing a cross‑trained team that can flex into other departments or jobs as needed
Maintain a high level of communication with outbound teams and management daily; partner with other team leads to flex hours where necessary
Ensure that employees are consistently informed of their performance and progress
Serve as a resource for all employees regarding job tasks, company policies and procedures and warehouse initiatives
Report personnel issues to the department leadership to enable timely resolutions
Physical Requirements
Work is performed while standing and/or walking, up to and including 12 hours/day.
Requires the ability to communicate effectively using speech, vision, and hearing.
Requires the regular use of hands for simple grasping and fine manipulations.
Requires regular bending, squatting, crawling, climbing, and reaching.
Requires the ability to regularly lift, carry, push, or pull medium weights, up to 75 lbs.
Experience
Minimum of 1 year of relevant experience in a distribution environment; shipping experience preferred but not required.
Education
This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.
Desired Traits & Skills
Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint)
Strong analytical and problem‑solving skills required
Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding
Demonstrated ability to manage multiple assignments and deadlines in a fast‑paced environment
Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence
Customer service‑oriented attitude with a demonstrated desire to exceed expectations
Company Overview The foodservice professional’s premier source for restaurant equipment, supplies, and knowledge online. Our purpose is to empower and equip people to run their businesses more profitably and efficiently.
Benefits
Medical
Vision
Dental
PTO
Paid Maternity Leave
Paid Parental Leave
Life Insurance
Disability
Dependent Care FSA
401(k) matching
Employee Assistance Program
Wellness Incentives
Company Discounts
AT&T & Verizon Discount
Bonus Opportunities
Accident Insurance
Critical Illness Insurance
Adoption Assistance
Location
On‑Site Fitness Centers
Dog‑friendly Offices
#J-18808-Ljbffr
Responsibilities
Assist leadership in overseeing daily operations in the department to ensure a high level of productivity and quality while achieving operating goals; promote team adherence to Company policies and procedures
Work closely with leadership to monitor and provide consistent feedback to employees on individual and team performance on a daily, weekly, and monthly basis
In collaboration with leadership, conduct daily team meetings to update employees on work expectations, task assignments, best practices and operating expectations
Clearly communicate team goals, resolve problems as they arise, and answer any related questions
Assist with developing a cross‑trained team that can flex into other departments or jobs as needed
Maintain a high level of communication with outbound teams and management daily; partner with other team leads to flex hours where necessary
Ensure that employees are consistently informed of their performance and progress
Serve as a resource for all employees regarding job tasks, company policies and procedures and warehouse initiatives
Report personnel issues to the department leadership to enable timely resolutions
Physical Requirements
Work is performed while standing and/or walking, up to and including 12 hours/day.
Requires the ability to communicate effectively using speech, vision, and hearing.
Requires the regular use of hands for simple grasping and fine manipulations.
Requires regular bending, squatting, crawling, climbing, and reaching.
Requires the ability to regularly lift, carry, push, or pull medium weights, up to 75 lbs.
Experience
Minimum of 1 year of relevant experience in a distribution environment; shipping experience preferred but not required.
Education
This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.
Desired Traits & Skills
Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint)
Strong analytical and problem‑solving skills required
Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding
Demonstrated ability to manage multiple assignments and deadlines in a fast‑paced environment
Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence
Customer service‑oriented attitude with a demonstrated desire to exceed expectations
Company Overview The foodservice professional’s premier source for restaurant equipment, supplies, and knowledge online. Our purpose is to empower and equip people to run their businesses more profitably and efficiently.
Benefits
Medical
Vision
Dental
PTO
Paid Maternity Leave
Paid Parental Leave
Life Insurance
Disability
Dependent Care FSA
401(k) matching
Employee Assistance Program
Wellness Incentives
Company Discounts
AT&T & Verizon Discount
Bonus Opportunities
Accident Insurance
Critical Illness Insurance
Adoption Assistance
Location
On‑Site Fitness Centers
Dog‑friendly Offices
#J-18808-Ljbffr