Gymreapers
Customer Service Representative - Fitness Equipment & Athletic Apparel
Gymreapers, Nampa, Idaho, United States, 83687
Employment Status
Full-Time, Benefits Eligible
Location On-Site at Gymreapers HQ in Nampa, ID
Schedule Monday - Friday, 8AM - 5PM (flex according to business needs)
Reports To Director of Customer Service
Compensation Starting Pay $16/hr + DOE, full-time benefits
Position Overview We are on the search for an excellent Customer Service Representative. In this role the main responsibility is to support our customers and their goals while driving a first in class experience with Gymreapers. The Customer Service Center is an inbound contact center communicating with our customers through phone, email or online chat.
About Gymreapers At Gymreapers, we make gear with a purpose and focus on material integrity. You get high-quality lifting gear that’s made to outlast cheap look-a-likes.
We’re reengineering people’s workouts and improving the support needed to lift better, longer, and stronger. Improve performance, relieve pain, and add stability to your workout program with premium lifting belts, knee sleeves, wrist wraps, and more.
Our Core Values
Grow or Die
Customer Obsession
Extreme Ownership
Nothing is Given // Everything is Earned
Be Humble
1% Better Everyday
Live with Integrity
Sacrifice
Key Responsibilities
Assist customers via phone, email, chat, SMS, and social concerning product information, order status, and general questions and concerns.
Proactively advise the customer with issues like shipment delays and/or gathering information necessary to process their order.
Communicate with shipping couriers (i.e. UPS, FedEx, USPS) as well as internal departments concerning customer orders, such as the Distribution Centers, Operations, Category Management, Billing, etc.
Adjust orders as needed (i.e. backorders, exchanges, wrong item shipped, etc.)
Escalate customer impacting issues through proper internal channels.
Provide professional & appropriate internal/ external communication as well as progress updates to all stakeholders
Troubleshoot and problem solve leveraging knowledge, resources, qualitative and quantitate information
Other projects and duties as assigned
Qualifications
High school diploma or equivalent required
Excellent customer service skills, ability to help customers in a friendly and compassionate manner
Ability to retain product knowledge and communicate information clearly and concisely with proper grammar and voice
Ability to read and follow directions
Strong ability to retain confidential information pertaining to customer information
Ability to calculate figures and amountsExcellent communication skills; both written and verbal
Intermediate experience with Microsoft Office Suite/Google Apps
Experience using multiple lines of contacts (email/phone/chat/social)
Primarily sedentary work at a computer for prolonged periods of time
Benefits/Perks
Competitive Pay
Company paid holidays
Paid Time Off (PTO)
Gymreapers on-site gym!
Newly renovated HQ!
401(k) with up to a 4% employer match
Life Flight Program, Voluntary
Employee Assistance Program
50% Employee Discount
100% Employer Paid: Medical, Dental and Vision
100% Employer Paid - Short-term and Long-term disability - life insurance for both employee and spouse/dependents
Health Savings Account (HSA) employee option
Gymreapers LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial, or local law.
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Location On-Site at Gymreapers HQ in Nampa, ID
Schedule Monday - Friday, 8AM - 5PM (flex according to business needs)
Reports To Director of Customer Service
Compensation Starting Pay $16/hr + DOE, full-time benefits
Position Overview We are on the search for an excellent Customer Service Representative. In this role the main responsibility is to support our customers and their goals while driving a first in class experience with Gymreapers. The Customer Service Center is an inbound contact center communicating with our customers through phone, email or online chat.
About Gymreapers At Gymreapers, we make gear with a purpose and focus on material integrity. You get high-quality lifting gear that’s made to outlast cheap look-a-likes.
We’re reengineering people’s workouts and improving the support needed to lift better, longer, and stronger. Improve performance, relieve pain, and add stability to your workout program with premium lifting belts, knee sleeves, wrist wraps, and more.
Our Core Values
Grow or Die
Customer Obsession
Extreme Ownership
Nothing is Given // Everything is Earned
Be Humble
1% Better Everyday
Live with Integrity
Sacrifice
Key Responsibilities
Assist customers via phone, email, chat, SMS, and social concerning product information, order status, and general questions and concerns.
Proactively advise the customer with issues like shipment delays and/or gathering information necessary to process their order.
Communicate with shipping couriers (i.e. UPS, FedEx, USPS) as well as internal departments concerning customer orders, such as the Distribution Centers, Operations, Category Management, Billing, etc.
Adjust orders as needed (i.e. backorders, exchanges, wrong item shipped, etc.)
Escalate customer impacting issues through proper internal channels.
Provide professional & appropriate internal/ external communication as well as progress updates to all stakeholders
Troubleshoot and problem solve leveraging knowledge, resources, qualitative and quantitate information
Other projects and duties as assigned
Qualifications
High school diploma or equivalent required
Excellent customer service skills, ability to help customers in a friendly and compassionate manner
Ability to retain product knowledge and communicate information clearly and concisely with proper grammar and voice
Ability to read and follow directions
Strong ability to retain confidential information pertaining to customer information
Ability to calculate figures and amountsExcellent communication skills; both written and verbal
Intermediate experience with Microsoft Office Suite/Google Apps
Experience using multiple lines of contacts (email/phone/chat/social)
Primarily sedentary work at a computer for prolonged periods of time
Benefits/Perks
Competitive Pay
Company paid holidays
Paid Time Off (PTO)
Gymreapers on-site gym!
Newly renovated HQ!
401(k) with up to a 4% employer match
Life Flight Program, Voluntary
Employee Assistance Program
50% Employee Discount
100% Employer Paid: Medical, Dental and Vision
100% Employer Paid - Short-term and Long-term disability - life insurance for both employee and spouse/dependents
Health Savings Account (HSA) employee option
Gymreapers LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial, or local law.
#J-18808-Ljbffr