Alaska 360, LLC
The Operations Representative
is a core operational role
and a central driver of Alaska 360’s daily success . This position sits at the intersection of logistics, communication, and guest experience, ensuring that every tour, transfer, and interaction operates seamlessly from dock to dock.
As one of the most operationally significant positions within the company, the Operations Representative plays a direct role in maintaining accuracy, efficiency, and guest satisfaction across all departments. Decisions made in this role have immediate, visible impact on the success of daily operations.
While the position naturally entails oversight due to the responsibility and complexity of the work, as job knowledge, consistency, and sound judgment are demonstrated, the role evolves into one that requires minimal oversight . For individuals who excel, this position offers the greatest opportunity for professional growth and advancement within Alaska 360’s operations team .
What You’ll Do Working closely with the Operations Manager and Chief Operating Officer (COO) , you will support and execute day-to-day dock, site, and Front of House (FOH) operations. Responsibilities rotate based on performance and operational needs, providing variety and increasing responsibility over time.
Key Responsibilities
Lead dock and FOH operations, ensuring tours run accurately and on schedule
Serve as a primary liaison with cruise ship shore excursion teams
Confirm tour counts, manage guest flow, and coordinate arrivals and departures
Reconcile tour numbers and finalize daily settlement paperwork
Maintain dispatch sheets, settlement spreadsheets, and operational reports
Coordinate cast member and guest movements across docks and site locations
Receive shipments and manage dock, office, and operational inventory
Assist with staging, parking, and dispatching tour coaches and transportation vehicles
Support other departments as needed and maintain clean, organized workspaces and vehicles
Why This Role Matters
Directly influences daily operational success
Central point of coordination across departments and external partners
Oversight ensures accuracy, with increasing autonomy earned through performance
Offers the clearest pathway for advancement within Alaska 360 operations
Ideal for candidates seeking leadership development and long-term growth
Educational Background
High School Diploma required or equivalent (GED)
Operations/logistics or business administration or supply chain management studies -a plus but NOT required
Professional Experience
1+ year of experience in operations or logistics- a plus
Experience in hospitality or tourism- preferred
Required Skills & Abilities
Legally eligible to work in the US
21 years or older
Valid driver’s license and clean driving record
Ability to stand and walk for an 8-hour workday
Comfortable working in a small, tight-knit team environment
Strong sense of urgency – able to move quickly to prioritize and accomplish tasks effectively and efficiently in a professional manner
Strong organizational, time management, and problem-solving skills
Ability to supervise employees and coordinate with managers and other departments
Excellent communication and interpersonal skills
Flexible, versatile, and able to thrive in a fast-paced, high-volume environment
Proficient in Microsoft Office and Windows applications
Ability to lift and carry up to 25 pounds
Physical Demands Expanded This role is active but not labor-intensive , requiring prolonged standing and walking primarily outdoors in rain, wind, sun, and cooler temperatures . Tasks include bending, reaching, repetitive motion, holding arms up to direct or signal for periods of time , on docks, and uneven surfaces.
While there may be short periods of reduced activity, employees must remain organized, attentive, and operationally ready at all times. This position is ideal for individuals who can balance physical activity with mental focus in a fast-paced, high-volume operational environment.
Why You’ll Love Working at Alaska 360
You make an immediate impact – Your work directly affects operations, guest satisfaction, and relationships with cruise partners
Earn trust and autonomy – Oversight decreases as you demonstrate capability and initiative
Unmatched growth opportunities – This role provides the fastest pathway to leadership within the operations team
Dynamic work environment – From docks to site operations, no two days are the same
Supportive, close-knit team – Collaboration, mutual respect, and teamwork define our culture
Build valuable skills – Gain hands-on experience in operations management, logistics, communication, leadership, and problem-solving—skills that transfer across tourism, hospitality, and operations-driven industries
This role is designed for high-energy, organized, and adaptable individuals who want responsibility, visibility, and a fast-paced environment with real opportunities to grow into higher-level operational leadership.
Seniority level
Entry level
Employment type
Contract
Job function
Management and Manufacturing
Industries
Travel Arrangements
#J-18808-Ljbffr
is a core operational role
and a central driver of Alaska 360’s daily success . This position sits at the intersection of logistics, communication, and guest experience, ensuring that every tour, transfer, and interaction operates seamlessly from dock to dock.
As one of the most operationally significant positions within the company, the Operations Representative plays a direct role in maintaining accuracy, efficiency, and guest satisfaction across all departments. Decisions made in this role have immediate, visible impact on the success of daily operations.
While the position naturally entails oversight due to the responsibility and complexity of the work, as job knowledge, consistency, and sound judgment are demonstrated, the role evolves into one that requires minimal oversight . For individuals who excel, this position offers the greatest opportunity for professional growth and advancement within Alaska 360’s operations team .
What You’ll Do Working closely with the Operations Manager and Chief Operating Officer (COO) , you will support and execute day-to-day dock, site, and Front of House (FOH) operations. Responsibilities rotate based on performance and operational needs, providing variety and increasing responsibility over time.
Key Responsibilities
Lead dock and FOH operations, ensuring tours run accurately and on schedule
Serve as a primary liaison with cruise ship shore excursion teams
Confirm tour counts, manage guest flow, and coordinate arrivals and departures
Reconcile tour numbers and finalize daily settlement paperwork
Maintain dispatch sheets, settlement spreadsheets, and operational reports
Coordinate cast member and guest movements across docks and site locations
Receive shipments and manage dock, office, and operational inventory
Assist with staging, parking, and dispatching tour coaches and transportation vehicles
Support other departments as needed and maintain clean, organized workspaces and vehicles
Why This Role Matters
Directly influences daily operational success
Central point of coordination across departments and external partners
Oversight ensures accuracy, with increasing autonomy earned through performance
Offers the clearest pathway for advancement within Alaska 360 operations
Ideal for candidates seeking leadership development and long-term growth
Educational Background
High School Diploma required or equivalent (GED)
Operations/logistics or business administration or supply chain management studies -a plus but NOT required
Professional Experience
1+ year of experience in operations or logistics- a plus
Experience in hospitality or tourism- preferred
Required Skills & Abilities
Legally eligible to work in the US
21 years or older
Valid driver’s license and clean driving record
Ability to stand and walk for an 8-hour workday
Comfortable working in a small, tight-knit team environment
Strong sense of urgency – able to move quickly to prioritize and accomplish tasks effectively and efficiently in a professional manner
Strong organizational, time management, and problem-solving skills
Ability to supervise employees and coordinate with managers and other departments
Excellent communication and interpersonal skills
Flexible, versatile, and able to thrive in a fast-paced, high-volume environment
Proficient in Microsoft Office and Windows applications
Ability to lift and carry up to 25 pounds
Physical Demands Expanded This role is active but not labor-intensive , requiring prolonged standing and walking primarily outdoors in rain, wind, sun, and cooler temperatures . Tasks include bending, reaching, repetitive motion, holding arms up to direct or signal for periods of time , on docks, and uneven surfaces.
While there may be short periods of reduced activity, employees must remain organized, attentive, and operationally ready at all times. This position is ideal for individuals who can balance physical activity with mental focus in a fast-paced, high-volume operational environment.
Why You’ll Love Working at Alaska 360
You make an immediate impact – Your work directly affects operations, guest satisfaction, and relationships with cruise partners
Earn trust and autonomy – Oversight decreases as you demonstrate capability and initiative
Unmatched growth opportunities – This role provides the fastest pathway to leadership within the operations team
Dynamic work environment – From docks to site operations, no two days are the same
Supportive, close-knit team – Collaboration, mutual respect, and teamwork define our culture
Build valuable skills – Gain hands-on experience in operations management, logistics, communication, leadership, and problem-solving—skills that transfer across tourism, hospitality, and operations-driven industries
This role is designed for high-energy, organized, and adaptable individuals who want responsibility, visibility, and a fast-paced environment with real opportunities to grow into higher-level operational leadership.
Seniority level
Entry level
Employment type
Contract
Job function
Management and Manufacturing
Industries
Travel Arrangements
#J-18808-Ljbffr