DSV Air & Sea Inc.
Customer Service Agent, CSR 3rd shift
DSV Air & Sea Inc., Lancaster, Texas, United States, 75146
If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.
Fraud Alert DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to
HR@us.dsv.com .
DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world’s 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re‑packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Read more at dsv.com
Location: USA - Lancaster, Midpoint Dr
Division: Solutions
Job Posting Title: Customer Service Agent, CSR 3rd shift - 97997
Time Type: Full Time
The CSR is responsible for building rapport and trust with clients by delivering exceptional service to them consistently. Client Service Representatives are responsible for accurate and timely data entry of shipping and receiving information for single and/or multiple customers. CSRs are also responsible for accurate and timely order processing to support the efficient operation of the site.
As part of the DSV team, associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site‑specific policies.
Essential Duties and Responsibilities Customer Service
Process and input all customer orders.
Running and printing shipments from WMS.
Run stock reports to check for product availability.
Generate all related paperwork and necessary information required for customer work orders.
Checking all orders for special requests.
Expediting any order as necessary, trace orders as required, and notify customer of any activity concerning their merchandise.
Follow up with other departments to ensure the service standards are being met.
Assure proper invoicing of accounts by verifying customers as required.
Handles returned merchandise in an efficient manner and assure proper credit is given to the customer.
Customer Interfacing Activities
Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work‑orders, invoicing, shipments, inventory management, including any signs of customer dissatisfaction.
Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
Documentation
Ensure the accuracy of all receiving and shipping documents.
Gather and maintain all data and records relative to shipping and receiving activities.
Assure that receiving counts match packing lists and purchase orders and that shipping count match picking documents.
Prepare any reports concerning customer service as required by supervisors.
Assist in resolving any discrepancies.
Data Entry
Operate the computer terminal in a proficient manner.
Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc., in an accurate and timely fashion.
Clerical
Oversee all paperwork associated with orders and maintain the corresponding files.
Answer phone calls and operate various types of office machines and computers necessary to perform duties.
Greet customers and visitors to the office.
Effectively correspond with customers as required.
Communication
Answer incoming telephone calls in a cheerful, courteous, and timely manner.
Promptly route each call to the proper party, taking messages when necessary.
Assist callers with general information and inquiries.
Direct visitors to appropriate department.
Assist drivers at check‑in window various times throughout the day.
Other Duties (Site Specific)
CSR's may be expected to cross‑train in other administrative staff functions to support the site and contribute to associate development.
Work overtime as dictated by business whether mandatory or voluntary.
Supervisory Responsibilities None
Minimum Required Qualifications
Must have a high school diploma or general education degree (GED).
1 year experience in customer service‑related capacity.
Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months which can range from mild to moderate.
Certificates, Licenses, Registrations or Professional Designations: N/A
Skills, Knowledge and Abilities Computer Skills
Intermediate computer skills.
Proficient with MS Office Applications.
WMS functions.
Language Skills
English (reading, writing, verbal).
Business writing proficiency.
Mathematical Skills
Intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client products.
Other
Strong attention to detail and accuracy and accomplish job task in a timely manner.
Ability to perform duties with minimal supervision or guidance.
Ability to multi‑task.
Effective communication skills.
Must be able to effectively adapt to change and thrive in a stimulating, fast‑paced work environment.
Preferred Qualifications
1-3 years warehouse/logistics support experience.
2-3 years’ experience in customer service‑related capacity.
Physical Demands Occasionally: Handling/Fingering, Sitting
Frequently: Bending
Constantly: Walking and Standing
Ability to lift/carry and push/pull: 21-50 pounds
Reach above shoulder, reach outward, squat, or kneel.
Other Physical Requirements None
Work Environment >While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.
Reasonable Accommodations Statement #J-18808-Ljbffr
Fraud Alert DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to
HR@us.dsv.com .
DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world’s 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re‑packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Read more at dsv.com
Location: USA - Lancaster, Midpoint Dr
Division: Solutions
Job Posting Title: Customer Service Agent, CSR 3rd shift - 97997
Time Type: Full Time
The CSR is responsible for building rapport and trust with clients by delivering exceptional service to them consistently. Client Service Representatives are responsible for accurate and timely data entry of shipping and receiving information for single and/or multiple customers. CSRs are also responsible for accurate and timely order processing to support the efficient operation of the site.
As part of the DSV team, associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site‑specific policies.
Essential Duties and Responsibilities Customer Service
Process and input all customer orders.
Running and printing shipments from WMS.
Run stock reports to check for product availability.
Generate all related paperwork and necessary information required for customer work orders.
Checking all orders for special requests.
Expediting any order as necessary, trace orders as required, and notify customer of any activity concerning their merchandise.
Follow up with other departments to ensure the service standards are being met.
Assure proper invoicing of accounts by verifying customers as required.
Handles returned merchandise in an efficient manner and assure proper credit is given to the customer.
Customer Interfacing Activities
Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work‑orders, invoicing, shipments, inventory management, including any signs of customer dissatisfaction.
Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
Documentation
Ensure the accuracy of all receiving and shipping documents.
Gather and maintain all data and records relative to shipping and receiving activities.
Assure that receiving counts match packing lists and purchase orders and that shipping count match picking documents.
Prepare any reports concerning customer service as required by supervisors.
Assist in resolving any discrepancies.
Data Entry
Operate the computer terminal in a proficient manner.
Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc., in an accurate and timely fashion.
Clerical
Oversee all paperwork associated with orders and maintain the corresponding files.
Answer phone calls and operate various types of office machines and computers necessary to perform duties.
Greet customers and visitors to the office.
Effectively correspond with customers as required.
Communication
Answer incoming telephone calls in a cheerful, courteous, and timely manner.
Promptly route each call to the proper party, taking messages when necessary.
Assist callers with general information and inquiries.
Direct visitors to appropriate department.
Assist drivers at check‑in window various times throughout the day.
Other Duties (Site Specific)
CSR's may be expected to cross‑train in other administrative staff functions to support the site and contribute to associate development.
Work overtime as dictated by business whether mandatory or voluntary.
Supervisory Responsibilities None
Minimum Required Qualifications
Must have a high school diploma or general education degree (GED).
1 year experience in customer service‑related capacity.
Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months which can range from mild to moderate.
Certificates, Licenses, Registrations or Professional Designations: N/A
Skills, Knowledge and Abilities Computer Skills
Intermediate computer skills.
Proficient with MS Office Applications.
WMS functions.
Language Skills
English (reading, writing, verbal).
Business writing proficiency.
Mathematical Skills
Intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client products.
Other
Strong attention to detail and accuracy and accomplish job task in a timely manner.
Ability to perform duties with minimal supervision or guidance.
Ability to multi‑task.
Effective communication skills.
Must be able to effectively adapt to change and thrive in a stimulating, fast‑paced work environment.
Preferred Qualifications
1-3 years warehouse/logistics support experience.
2-3 years’ experience in customer service‑related capacity.
Physical Demands Occasionally: Handling/Fingering, Sitting
Frequently: Bending
Constantly: Walking and Standing
Ability to lift/carry and push/pull: 21-50 pounds
Reach above shoulder, reach outward, squat, or kneel.
Other Physical Requirements None
Work Environment >While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.
Reasonable Accommodations Statement #J-18808-Ljbffr