Universal Studios Hollywood
Join to apply for the
Supervisor Retail
role at
Universal Studios Hollywood
Company Description NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.
Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.
Job Description
Track and maintain daily, weekly, and monthly sales results.
Ensure proper discounts are applied, and clearance items are marked correctly to meet inventory goals.
Be familiar with daily, weekly, monthly, and year‑end sales goals and ensure they are met.
Minimize financial losses by maintaining compliance with internal, external, and Loss Prevention standards.
Maximize guest service through effective scheduling and ensure compliance with guest service standards, including greetings and positive interactions.
Develop and maintain project labor budgets, assist with operating budgets, and adjust operations to control costs.
Manage team member performance through coaching and counseling.
Maintain training programs on guest engagement, product knowledge, sales skills, store operations, and safety.
Lead workforce planning, reward and recognition initiatives, employee events, and action planning for employee satisfaction.
Ensure the store environment is professional and upholds high‑quality standards. Maintain housekeeping and shop‑keeping standards.
Collaborate with Senior Management and the Visual Merchandising Team to ensure merchandise replenishment aligns with the product vision.
Implement merchandise presentation standards to maximize sales potential.
Provide input to distributors on merchandise assortments and inventory levels.
Share insights with Senior Management to develop and refine the merchandise strategy.
Ensure merchandise clarity and consistency to highlight and maximize sales potential.
Maintain store signage kits and standards.
Share information with peers to build camaraderie.
Provide support for special events and projects, venue supervision, etc.
Qualifications Basic Requirements
2+ years of Retail management experience, including managing a team of 20+ employees.
Knowledge of Microsoft systems (Word, Excel, Outlook, etc.)
Must be available to work on weekends, holidays, and nights as needed.
Must have excellent oral and written communication skills.
Able to work outdoors in various weather conditions and walk/travel to multiple venues throughout the day.
Focused on providing excellent guest service.
Strong administrative, organizational, problem‑solving, and project management skills.
Desired Characteristics
Self‑starter and motivated.
Ability multi‑task and manage multiple projects.
Experience in Point Of Sale (POS) and Inventory Systems.
Able to create and deliver presentations.
Bachelor’s Degree preferred.
Previous experience in creating and managing sales budgets, including revenue, cost of goods, labor, etc.
Benefits This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Salary range: $27.00‑$30.00
Additional Information As part of our selection process, external candidates may be required to attend an in‑person interview with an NBCUniversal employee at one of our locations prior to a hiring decision.
NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.
NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Sales and Business Development
Industry Entertainment
Referrals increase your chances of interviewing at Universal Studios Hollywood by 2x
#J-18808-Ljbffr
Supervisor Retail
role at
Universal Studios Hollywood
Company Description NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.
Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.
Job Description
Track and maintain daily, weekly, and monthly sales results.
Ensure proper discounts are applied, and clearance items are marked correctly to meet inventory goals.
Be familiar with daily, weekly, monthly, and year‑end sales goals and ensure they are met.
Minimize financial losses by maintaining compliance with internal, external, and Loss Prevention standards.
Maximize guest service through effective scheduling and ensure compliance with guest service standards, including greetings and positive interactions.
Develop and maintain project labor budgets, assist with operating budgets, and adjust operations to control costs.
Manage team member performance through coaching and counseling.
Maintain training programs on guest engagement, product knowledge, sales skills, store operations, and safety.
Lead workforce planning, reward and recognition initiatives, employee events, and action planning for employee satisfaction.
Ensure the store environment is professional and upholds high‑quality standards. Maintain housekeeping and shop‑keeping standards.
Collaborate with Senior Management and the Visual Merchandising Team to ensure merchandise replenishment aligns with the product vision.
Implement merchandise presentation standards to maximize sales potential.
Provide input to distributors on merchandise assortments and inventory levels.
Share insights with Senior Management to develop and refine the merchandise strategy.
Ensure merchandise clarity and consistency to highlight and maximize sales potential.
Maintain store signage kits and standards.
Share information with peers to build camaraderie.
Provide support for special events and projects, venue supervision, etc.
Qualifications Basic Requirements
2+ years of Retail management experience, including managing a team of 20+ employees.
Knowledge of Microsoft systems (Word, Excel, Outlook, etc.)
Must be available to work on weekends, holidays, and nights as needed.
Must have excellent oral and written communication skills.
Able to work outdoors in various weather conditions and walk/travel to multiple venues throughout the day.
Focused on providing excellent guest service.
Strong administrative, organizational, problem‑solving, and project management skills.
Desired Characteristics
Self‑starter and motivated.
Ability multi‑task and manage multiple projects.
Experience in Point Of Sale (POS) and Inventory Systems.
Able to create and deliver presentations.
Bachelor’s Degree preferred.
Previous experience in creating and managing sales budgets, including revenue, cost of goods, labor, etc.
Benefits This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Salary range: $27.00‑$30.00
Additional Information As part of our selection process, external candidates may be required to attend an in‑person interview with an NBCUniversal employee at one of our locations prior to a hiring decision.
NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.
NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Sales and Business Development
Industry Entertainment
Referrals increase your chances of interviewing at Universal Studios Hollywood by 2x
#J-18808-Ljbffr