Sherwin-Williams
Overview
Overview
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists promptly resolve customer concerns and ensure high client satisfaction, stay up-to-date with product features, and maintain the high quality and visual standards of the products and store. They strive to achieve excellent customer service while consistently meeting the store’s sales goals. Responsibilities
Ensure high levels of customer satisfaction through excellent sales service Assist customers in person and over the phone by determining needs and presenting appropriate products and services Build productive trust relationships with wholesale and retail customers Process sales transactions accurately and in accordance with policies and procedures Follow and achieve sales goals on a monthly, quarterly, and yearly basis Maintain precise work order files and records Pull appropriate products from the sales floor or warehouse Tint and mix products, as needed, to customer specifications Stock shelves and set up displays Clean store equipment Load/unload delivery trucks Assist in making deliveries, as needed Maintain in-stock and presentable condition for assigned areas Remain knowledgeable on products offered and discuss available options Comply with inventory control procedures Sugget ways to improve sales Qualifications
Minimum Requirements:
Must be at least eighteen (18) years of age Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future Must have a valid, unrestricted Driver’s License Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation Preferred Qualifications:
Have at least a High School diploma or GED Have at least one (1) year experience in delivery, retail, or customer service Have prior experience selling paint and paint-related products Have experience operating tinting and mixing equipment Ability to read, write, comprehend, and communicate in more than one language (Spanish preferred) About Us
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Our people are behind the strength of our success, and we invest in them with rewards, benefits and opportunities for growth and well-being. What is the Process to get Started?
Step 1 – Online Application: Find the role(s) that interest you on our Careers page and set aside 15 minutes to create your profile. Step 2 – Digital Interview: Qualified candidates will be invited to complete a digital video interview. Step 3 – In-Store Interview: Top candidates are invited to meet with our team in a store or facility. Compensation decisions are based on the facts and circumstances of each case and will be within the stated wage range. The company reserves the right to modify this information at any time, with or without notice, subject to law. Qualified applicants with arrest or conviction records will be considered in accordance with applicable laws. Sherwin-Williams is an Equal Employment Opportunity employer. Protected veteran status and other protections apply where relevant. As a Federal Contractor, priority referral of Protected Veterans may be provided. The recruiting team will never request payment or sensitive financial information during the application process.
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This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists promptly resolve customer concerns and ensure high client satisfaction, stay up-to-date with product features, and maintain the high quality and visual standards of the products and store. They strive to achieve excellent customer service while consistently meeting the store’s sales goals. Responsibilities
Ensure high levels of customer satisfaction through excellent sales service Assist customers in person and over the phone by determining needs and presenting appropriate products and services Build productive trust relationships with wholesale and retail customers Process sales transactions accurately and in accordance with policies and procedures Follow and achieve sales goals on a monthly, quarterly, and yearly basis Maintain precise work order files and records Pull appropriate products from the sales floor or warehouse Tint and mix products, as needed, to customer specifications Stock shelves and set up displays Clean store equipment Load/unload delivery trucks Assist in making deliveries, as needed Maintain in-stock and presentable condition for assigned areas Remain knowledgeable on products offered and discuss available options Comply with inventory control procedures Sugget ways to improve sales Qualifications
Minimum Requirements:
Must be at least eighteen (18) years of age Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future Must have a valid, unrestricted Driver’s License Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation Preferred Qualifications:
Have at least a High School diploma or GED Have at least one (1) year experience in delivery, retail, or customer service Have prior experience selling paint and paint-related products Have experience operating tinting and mixing equipment Ability to read, write, comprehend, and communicate in more than one language (Spanish preferred) About Us
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Our people are behind the strength of our success, and we invest in them with rewards, benefits and opportunities for growth and well-being. What is the Process to get Started?
Step 1 – Online Application: Find the role(s) that interest you on our Careers page and set aside 15 minutes to create your profile. Step 2 – Digital Interview: Qualified candidates will be invited to complete a digital video interview. Step 3 – In-Store Interview: Top candidates are invited to meet with our team in a store or facility. Compensation decisions are based on the facts and circumstances of each case and will be within the stated wage range. The company reserves the right to modify this information at any time, with or without notice, subject to law. Qualified applicants with arrest or conviction records will be considered in accordance with applicable laws. Sherwin-Williams is an Equal Employment Opportunity employer. Protected veteran status and other protections apply where relevant. As a Federal Contractor, priority referral of Protected Veterans may be provided. The recruiting team will never request payment or sensitive financial information during the application process.
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