UK HealthCare
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Job Title:
Customer Access Assistant/UKHC
Requisition Number:
RE51720
Department:
H3280:Command Center
Location:
Lexington, KY
Grade Level:
06
Salary Range:
$16.20 - $24.82/hour
Type of Position:
Staff Position
Time Status:
Full-Time
Required Education:
HS
Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience:
3 yrs
Required License/Registration/Certification:
None
Physical Requirements:
This position requires regularly sitting at a computer workstation for extended periods of time; and occasionally performing tasks with repetitive motions (such as typing); and standing or walking with objects weighing up to 10 pounds.
Shift:
9a-7p
Job Summary Under the supervision of the Senior Manager of the Medical Contact Center, the MCC Call Agent is responsible for answering calls from state-wide and out-of-state physicians; forwarding these calls to appropriate physicians and other UK Healthcare clinics, divisions and departments. The call agent will also facilitate calls from referring physicians for transfers and admission to UKHC. Call agents are required to interact with professionals who are often working under time constraints, caring for patients who are experiencing serious health events. Call agents are expected to provide a high level of efficiency, accuracy and courtesy while initiating callers’ requests. The selected candidate will be required to learn a working knowledge of the UK HealthCare system, some general medical terminology, procedures and information regarding hospital programs and services.
Skills / Knowledge / Abilities
Knowledge of medical terminology
Outstanding customer service ability and dedication
Proficiency in multiple computer applications including an Internet-based phone system
Ability to multitask and work as part of a team
Typing, attention to detail, and exceptional communication skills
Preferred Education / Experience Some college and at least three full years of related employment experience.
Other Information Does this position have supervisory responsibilities? No
Deadline to Apply 01/12/2026
EEO Statement We value the well‑being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.
The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.
Any candidate offered a position may be required to pass pre‑employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Other
Industries: Hospitals and Health Care
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Job Title:
Customer Access Assistant/UKHC
Requisition Number:
RE51720
Department:
H3280:Command Center
Location:
Lexington, KY
Grade Level:
06
Salary Range:
$16.20 - $24.82/hour
Type of Position:
Staff Position
Time Status:
Full-Time
Required Education:
HS
Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience:
3 yrs
Required License/Registration/Certification:
None
Physical Requirements:
This position requires regularly sitting at a computer workstation for extended periods of time; and occasionally performing tasks with repetitive motions (such as typing); and standing or walking with objects weighing up to 10 pounds.
Shift:
9a-7p
Job Summary Under the supervision of the Senior Manager of the Medical Contact Center, the MCC Call Agent is responsible for answering calls from state-wide and out-of-state physicians; forwarding these calls to appropriate physicians and other UK Healthcare clinics, divisions and departments. The call agent will also facilitate calls from referring physicians for transfers and admission to UKHC. Call agents are required to interact with professionals who are often working under time constraints, caring for patients who are experiencing serious health events. Call agents are expected to provide a high level of efficiency, accuracy and courtesy while initiating callers’ requests. The selected candidate will be required to learn a working knowledge of the UK HealthCare system, some general medical terminology, procedures and information regarding hospital programs and services.
Skills / Knowledge / Abilities
Knowledge of medical terminology
Outstanding customer service ability and dedication
Proficiency in multiple computer applications including an Internet-based phone system
Ability to multitask and work as part of a team
Typing, attention to detail, and exceptional communication skills
Preferred Education / Experience Some college and at least three full years of related employment experience.
Other Information Does this position have supervisory responsibilities? No
Deadline to Apply 01/12/2026
EEO Statement We value the well‑being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.
The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.
Any candidate offered a position may be required to pass pre‑employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Other
Industries: Hospitals and Health Care
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