LHH
Customer Service Representative
LHH Recruitment Solutions
is seeking a
Customer Service Representative
at our manufacturing client in Waukegan, IL. The ideal candidate is a true B2B CSR role in manufacturing handling orders through creation of Purchase Orders through fulfillment to the customer.
Pay range B2B CSR position (full time): $41,600.00/yr - $49,920.00/yr.
Compensation: $20-24 per hour. Location: hybrid (2 days onsite and 3 days remote).
Looking for:
Someone with some sort of previous customer service experience but doesn’t have to be manufacturing or distribution focused B2B CSR –
THIS IS A GREAT OPPORTUNITY TO BREAK INTO SUPPLY CHAIN FOR SOMEONE WHO IS VERY SHARP!
Must be very sharp and able to pick up on nuance, go the extra mile and communicate with customers professionally over the phone and via email (will mainly communicate via email).
Strong technical skills and able to pick on new systems.
Job Description The customer service representative (CSR) is responsible for verifying the accuracy and processing customer orders prior to placing the order into the ERP system. The CSR is expected to use independent analysis and judgment skills to answer customer inquiries or resolve problems related to the customer's account or order status via phone, email, or fax. This position requires collaborative efforts with the engineering, production, planning and shipping departments. With comprehensive experience the customer service representative can move into jobs that involve more skill and greater responsibility.
Key Responsibilities
Review purchase orders for required information and review customer account notes for any necessary details prior to booking an order.
Accurately enter customer purchase orders into the Oracle system.
Generate and send Bluesnap/credit card payment links as needed.
Monitor the shared Customer Service email to problem solve, answer inquiries and delegate as needed to support our customers both internal and external.
Maintain close relationship with Engineering, Planning, Accounting, Production and Shipping to coordinate the timely shipments of product.
Pull invoices, purchase orders and shipping paperwork for monthly and quarterly audits.
Scan the daily shipping paperwork in the shared drive.
Respond to inquiries and/or notify customers both internal and external for order status and possible delays.
Use knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data, as required.
Utilize reporting tools as needed.
Minimum Qualifications Three years minimum experience with ERP systems. Proven customer service experience. High school diploma required.
Desired Qualifications
Excellent communication, interpersonal and organizational skills with emphasis on customer service.
Ability to multitask and prioritize work schedule.
Ability to take responsibility for quality and quantity of work performed.
Ability to effectively write and read English.
Excellent verbal and written communication skills.
Strong problem solving skills and ability to react quickly to resolve problems.
Strong attention to detail.
Ability to work both independently and collaboratively as a team towards mutual objectives.
Knowledge of MS Office Software.
Oracle experience preferred.
Must be able to work overtime as needed.
Other duties assigned.
Location Waukegan, Illinois.
Seniority level Associate
Employment type Full-time
Job function Customer Service, Administrative, and Manufacturing
Industries Manufacturing, Machinery Manufacturing, and Industrial Machinery Manufacturing
Equal Opportunity Statement Equal Opportunity Employer/Veterans/Disabled
Benefit Offerings Medical insurance, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan.
#J-18808-Ljbffr
is seeking a
Customer Service Representative
at our manufacturing client in Waukegan, IL. The ideal candidate is a true B2B CSR role in manufacturing handling orders through creation of Purchase Orders through fulfillment to the customer.
Pay range B2B CSR position (full time): $41,600.00/yr - $49,920.00/yr.
Compensation: $20-24 per hour. Location: hybrid (2 days onsite and 3 days remote).
Looking for:
Someone with some sort of previous customer service experience but doesn’t have to be manufacturing or distribution focused B2B CSR –
THIS IS A GREAT OPPORTUNITY TO BREAK INTO SUPPLY CHAIN FOR SOMEONE WHO IS VERY SHARP!
Must be very sharp and able to pick up on nuance, go the extra mile and communicate with customers professionally over the phone and via email (will mainly communicate via email).
Strong technical skills and able to pick on new systems.
Job Description The customer service representative (CSR) is responsible for verifying the accuracy and processing customer orders prior to placing the order into the ERP system. The CSR is expected to use independent analysis and judgment skills to answer customer inquiries or resolve problems related to the customer's account or order status via phone, email, or fax. This position requires collaborative efforts with the engineering, production, planning and shipping departments. With comprehensive experience the customer service representative can move into jobs that involve more skill and greater responsibility.
Key Responsibilities
Review purchase orders for required information and review customer account notes for any necessary details prior to booking an order.
Accurately enter customer purchase orders into the Oracle system.
Generate and send Bluesnap/credit card payment links as needed.
Monitor the shared Customer Service email to problem solve, answer inquiries and delegate as needed to support our customers both internal and external.
Maintain close relationship with Engineering, Planning, Accounting, Production and Shipping to coordinate the timely shipments of product.
Pull invoices, purchase orders and shipping paperwork for monthly and quarterly audits.
Scan the daily shipping paperwork in the shared drive.
Respond to inquiries and/or notify customers both internal and external for order status and possible delays.
Use knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data, as required.
Utilize reporting tools as needed.
Minimum Qualifications Three years minimum experience with ERP systems. Proven customer service experience. High school diploma required.
Desired Qualifications
Excellent communication, interpersonal and organizational skills with emphasis on customer service.
Ability to multitask and prioritize work schedule.
Ability to take responsibility for quality and quantity of work performed.
Ability to effectively write and read English.
Excellent verbal and written communication skills.
Strong problem solving skills and ability to react quickly to resolve problems.
Strong attention to detail.
Ability to work both independently and collaboratively as a team towards mutual objectives.
Knowledge of MS Office Software.
Oracle experience preferred.
Must be able to work overtime as needed.
Other duties assigned.
Location Waukegan, Illinois.
Seniority level Associate
Employment type Full-time
Job function Customer Service, Administrative, and Manufacturing
Industries Manufacturing, Machinery Manufacturing, and Industrial Machinery Manufacturing
Equal Opportunity Statement Equal Opportunity Employer/Veterans/Disabled
Benefit Offerings Medical insurance, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan.
#J-18808-Ljbffr