Aegis Worldwide
Base pay range
$55,000.00/yr - $65,000.00/yr
Manufacturing Recruiter | Account Manager The Customer Service Representative serves as the primary point of contact for customers, providing high-quality support that strengthens relationships and supports business growth. This role handles customer inquiries, orders, concerns, and complaints primarily via phone and email. The position requires sound judgment, strong problem-solving skills, and the ability to work both independently and under general supervision in a fast-paced manufacturing environment.
Key Responsibilities
Deliver a consistent, high-quality customer experience that meets or exceeds customer expectations
Professionally handle all incoming and outgoing customer phone calls and emails
Coordinate and respond to customer service requests in a timely and accurate mannerEnter customer purchase orders into the ERP system and confirm order details
Process daily invoicing for customer shipments
Update customer portals with advance shipping notices (ASNs)
Act as a liaison between customers and internal teams (Quality, Warehouse, etc.) to resolve claims and disputes
Support and participate in continuous improvement initiatives
Perform additional duties as assigned
Proficient in Microsoft Office, with strong skills in Excel and Word
Experience using ERP systems in a manufacturing environment
Strong communication and interpersonal skills
Ability to manage multiple customer situations with professionalism, tact, and enthusiasm
Ability to work effectively with all levels of internal teams and external customers
Strong organizational skills and attention to detail
Ability to follow company policies and procedures consistently
Education & Experience
High School Diploma or equivalent required
Minimum of 2 years of customer service experience in a manufacturing environment required
Qualifications
Prior customer service experience within the automotive industry required
Self-motivated with the ability to work independently and prioritize tasks
Strong problem-solving skills and ability to remain professional in high-pressure situations
Detail-oriented with a strong focus on accuracy and follow-through
Seniority level Associate
Employment type Full-time
Job function Customer Service, Manufacturing, and Administrative
Industries Staffing and Recruiting
Benefits
Medical insurance
Vision insurance
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Manufacturing Recruiter | Account Manager The Customer Service Representative serves as the primary point of contact for customers, providing high-quality support that strengthens relationships and supports business growth. This role handles customer inquiries, orders, concerns, and complaints primarily via phone and email. The position requires sound judgment, strong problem-solving skills, and the ability to work both independently and under general supervision in a fast-paced manufacturing environment.
Key Responsibilities
Deliver a consistent, high-quality customer experience that meets or exceeds customer expectations
Professionally handle all incoming and outgoing customer phone calls and emails
Coordinate and respond to customer service requests in a timely and accurate mannerEnter customer purchase orders into the ERP system and confirm order details
Process daily invoicing for customer shipments
Update customer portals with advance shipping notices (ASNs)
Act as a liaison between customers and internal teams (Quality, Warehouse, etc.) to resolve claims and disputes
Support and participate in continuous improvement initiatives
Perform additional duties as assigned
Proficient in Microsoft Office, with strong skills in Excel and Word
Experience using ERP systems in a manufacturing environment
Strong communication and interpersonal skills
Ability to manage multiple customer situations with professionalism, tact, and enthusiasm
Ability to work effectively with all levels of internal teams and external customers
Strong organizational skills and attention to detail
Ability to follow company policies and procedures consistently
Education & Experience
High School Diploma or equivalent required
Minimum of 2 years of customer service experience in a manufacturing environment required
Qualifications
Prior customer service experience within the automotive industry required
Self-motivated with the ability to work independently and prioritize tasks
Strong problem-solving skills and ability to remain professional in high-pressure situations
Detail-oriented with a strong focus on accuracy and follow-through
Seniority level Associate
Employment type Full-time
Job function Customer Service, Manufacturing, and Administrative
Industries Staffing and Recruiting
Benefits
Medical insurance
Vision insurance
#J-18808-Ljbffr