Lincoln Savings Bank
Customer Service Assoc. - Part-time Adel, IA
Lincoln Savings Bank, Adel, Iowa, United States, 50003
Customer Service Associate – Part‑time – Adel, IA
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Job Duties & Responsibilities
Provides customer service for all clients of Lincoln Savings Bank (LSB).
Balances teller drawer daily, including cash handling, periodic batching of deposits, and cashed checks.
Handles administrative tasks such as processing client requests, reviewing account documents, answering/directing phone calls, and ordering branch supplies.
Processes customer transactions with accuracy and professionalism, maintaining a high level of customer service.
Answers and routes telephone calls, takes messages, provides information, and directs calls to appropriate staff.
Responds to client inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations, and consumer privacy policies.
Refs clients for additional retail and bank services.
Balances teller drawer, vault, coin machine, and ATM.
Bundles and scans work through the Branch Capture System.
Acts in accordance with all LSB regulatory policies and procedures.
Represents Lincoln Savings Bank in a positive light in all professional duties.
Participates in civic, community, and networking events to cultivate productive relationships for Lincoln Savings Bank.
Performs other duties as defined by management.
Necessary Skills and Attributes
Excellent communication skills
Positive, customer‑focused mindset
Ability to multitask while still meeting deadlines
High school diploma or equivalent
Prior customer service and retail experience
Proficient in Microsoft Office (Outlook, Word, Excel)
Seniority Level Entry level
Employment Type Part‑time
Job Function Other
Equal Opportunity Employer, including Veterans and Individuals with Disabilities.
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Job Duties & Responsibilities
Provides customer service for all clients of Lincoln Savings Bank (LSB).
Balances teller drawer daily, including cash handling, periodic batching of deposits, and cashed checks.
Handles administrative tasks such as processing client requests, reviewing account documents, answering/directing phone calls, and ordering branch supplies.
Processes customer transactions with accuracy and professionalism, maintaining a high level of customer service.
Answers and routes telephone calls, takes messages, provides information, and directs calls to appropriate staff.
Responds to client inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations, and consumer privacy policies.
Refs clients for additional retail and bank services.
Balances teller drawer, vault, coin machine, and ATM.
Bundles and scans work through the Branch Capture System.
Acts in accordance with all LSB regulatory policies and procedures.
Represents Lincoln Savings Bank in a positive light in all professional duties.
Participates in civic, community, and networking events to cultivate productive relationships for Lincoln Savings Bank.
Performs other duties as defined by management.
Necessary Skills and Attributes
Excellent communication skills
Positive, customer‑focused mindset
Ability to multitask while still meeting deadlines
High school diploma or equivalent
Prior customer service and retail experience
Proficient in Microsoft Office (Outlook, Word, Excel)
Seniority Level Entry level
Employment Type Part‑time
Job Function Other
Equal Opportunity Employer, including Veterans and Individuals with Disabilities.
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