Customer Service Agent

Overview If you have excellent customer service skills, join the Champion Window team! Champion has immediate openings for experienced Customer Service agents at our Sharonville headquarters. The ideal candidate will have previous experience working in an office or call center environment and will be responsible for ensuring our customers receive a quality phone experience.

Responsibilities

Inbound customer phone calls

Scheduling customer estimate appointments

Assisting customers with service inquiries

Listening to recorded incoming calls to verify customer data against appointment data, correcting opportunities when available

Data entry

Call quality assurance

Reporting

Other duties as assigned

Qualifications

1-3 years’ experience working in a customer service, office or call center environment

Excellent customer service skills both written and verbal

Strong, accurate data entry skills

Process focused – structure and consistency is key

Strong attention to detail

The ability to successfully work as part of a team

Self-starter

Ability to multi-task

Appointments Plus/CRM knowledge a plus

Champion Window is an Equal Employment Opportunity Employer.

Today & Every Day, CHAMPION. Thank Our Veterans! Now Hiring and Honoring Veterans. Apply today to find your next challenging career.

If you need assistance with completing the online application due to a disability, please contact Champion Window.

We also offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more.

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